Tomm Jewellery Reviews 

651
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and appearance of the jewelry, noting that pieces are well-made and suitable for everyday wear while remaining beautiful. Many appreciate the beautiful packaging and the prompt delivery service, with updates provided throughout the ordering process. Reviewers find the ordering process easy and efficient, often expressing their intention to purchase again. However, some people were dissatisfied with specific product functionality, mentioning earrings that did not stay in place or lie flat against the ear. One reviewer also reported an issue with a refund after discovering the jewelry changed color, suggesting the material was not as expected.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful and high-quality... See more

Quality

Reviewers consistently express satisfaction with the quality of the jewelry, describing it as beautiful,... See more

Delivery service

Customers had positive experiences with delivery service, noting that ordering was easy and delivery was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recieved my first piece of jewellery from Tomm as a gift from friends and absolutely loved it. I have since brought several pieces for myself and as gifts for others. I love the quality and look o... See more

Rated 5 out of 5 stars

From seeing their advertisement /Stacey Solomon’s wedding.. to visiting their website right through to placing my 1st order and receiving..TOMM JEWELLERY has been nothing but amazing. The packaging is... See more

Rated 5 out of 5 stars

I have ordered a number of different items from Tomm and the jewellery is always incredible quality for reasonable prices. I have also told my friends and family about them too. A great brand with gre... See more

Rated 5 out of 5 stars

Beautiful pieces and so easy to order and customise! Been wearing TOMM jewellery for years and love it. Nothing is ever too much and customer service is incredible!


Company details

  1. Jewelry Designer

Written by the company

Embrace your true identity whilst wearing Tomm Jewellery. Affordable sterling silver jewellery handmade by us in West Sussex, UK. As a brand we strive to create a community of women who love themselves for who they are. When wearing our jewellery feel brave and beautiful. Highlight your Individuality with Tomm Jewellery ✨


Contact info

4.8

Excellent

TrustScore 5 out of 5

651 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(651)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Star Huggies

Loved the look of these earrings as love stars and proper silver.
Size is great on my lobes, lots of positive comments
Only 1 drawback
I have big lobes 👂 so the gap is too narrow to wear as a huggie
But they sit well on my ear so I love them.
Quality is great

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Star hugger earrings!!

Recently bought an amethyst bracelet ( love that I can choose a size) which came with some free earrings due to super special offer AND they happed to be shells matching a necklace I have perfectly, so happy!
Just received the star hugger earrings which are gorgeous! I have purchased a number of items from Tomm now and find the jewellery lovely as well as great service. Thank you Lucy and all at Tomm ❤️

20 May 2024
Unprompted review
Rated 5 out of 5 stars

A wonderful business to purchase from

A wonderful business to purchase from . I’ve placed a few orders and they have been very gratefully received as presents . I ordered two freshwater pearl bracelets . Two daughters getting married so what do else to buy ! They are absolutely beautiful and I know they will love them . Thankyou xx

12 May 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful bracelets I now have 3 & I'm…

Beautiful bracelets I now have 3 & I'm wanting to purchase more. My free gift as I purchased in a promotion was some Beautiful earrings. I get compliments all the time on them & my bracelets. I certainly will purchase more. Thank you for my order. Posted in no time at all, packaged really well & had a lovely little card with my name on thanking me for my order. It's the small touches like that aswell that I love. Thank you Lucy & team x

6 May 2024
Unprompted review
Rated 5 out of 5 stars

So personable to deal with

I bought earrings as a leaving gift, the weekend I happened to purchase them - there was a promotional offer of buy one item, get another item free.

On arrival both items were absolutely gorgeous!! With a lovely handwritten note, as well as a lovely little card signed by the person who pack it.

I sent a thank you message on instagram, not expecting an message in return, but I did get a thank you for purchasing message and glad that I was pleased. So personable to deal with, it makes a difference!!

Have used before and would use again!!

10 May 2024
Unprompted review
Rated 5 out of 5 stars

My go to place for good quality jewlery

I purchased some fab new hoops and got a free gift of another beautiful pair of earrings as they were doing a giveaway offer.

This is my 5th purchase from this company and I can’t rate them enough. I always receive compliments when wearing my necklace and the gem stone anklet which was my first item I have been wearing almost daily for 2 years and it’s still like new.

19 May 2024
Unprompted review
Rated 5 out of 5 stars

The jewellery making kit

The jewellery making kit is so much good value and I have had such fun making some bracelets. The packaging is beautiful and they sent me a free gift of a pair of earrings which I love. I would definitely buy from this small business again!

18 May 2024
Unprompted review
Rated 5 out of 5 stars

I purchased bracelets a while ago on…

I purchased bracelets a while ago on behalf of my Nan for my mom and her siblings, she’s no longer with us so the bracelets have a sentimental value well beyond their worth in pounds. Anyway, one of them was damaged, I messaged the team who were A* when it came to communication and helpfulness. They offer a repair service which I think is amazing as jewellery often has sentimental value. The whole process took less than 7 days from sending to having posted back through my door. It’s so nice to message a real person and get a genuine response. Really chuffed with the service and the product. Thank you so much all at Tomm!

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful quality pearl and silver…

Beautiful quality pearl and silver bracelet, this is the second one I have bought as gift as I was so impressed with the first one. No colour changes and the most stunning gift box and personal note too. We will be back!

17 May 2024
Unprompted review
Rated 5 out of 5 stars

First time ordering from TOMM

First time ordering from TOMM and I’m so impressed - from the speedy delivery, lovely packaging, hand written notes which gives a personal touch & the quality is brill - and even a free gift of some lovely earrings - Thank you to all the team and I’ll be looking to place my next order soon! 😃 💕

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful products

Beautiful products, quick and personal service. I had been mulling over ordering for a while then the Bank Holiday offer appear on my Insta feed and that was the push I needed. Delighted with the quality of the products and package. Thank you so much x

5 May 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful anklet

Beautiful anklet, perfect for summer days. I ordered the large but it was too big so requested an exchange. So easy to do, the online chat was brilliant. Informed me when they had received the parcel and then told me when the new one had been sent.. Cannot wait to purchase again. 😀🤩

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful, unique, affordable pieces …

My first TOMM bracelet was given to me as a gift and as a clumsy person, I am amazed to still be wearing it, every day, over 2 years later. So I treated myself to another one and I absolutely love it. Outstanding quality, unique beautiful jewellery at very affordable prices! Just looking for purchase number 3!

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Oh my goodness 🤩

Oh my goodness, Katie at TOMM Jewellery has been extremely patient with me as a customer! From having a faulty earring to an address issue which these things happen! She has dealt with it for me professionally and politely. I will be buying more from them and always tell people where I get my jewellery from because they always ask!
A personal thank you to Katie X

25 April 2024
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ plus!!

I have a few pieces of jewellery from Tomm now, love them all. Most special piece being a personalised necklace my husband bought me for my birthday last year with his and our children’s initials on. We have just had our 3rd baby and I wanted to add on our new little girls initial. I emailed Tomm to see if this was possible and received a quick response from the lovely Katie.

Katie has been amazing. I couldn’t ask for better communication and help throughout the full process from start to finish. My necklace has literally just arrived back and it’s absolutely perfect, I’m already wearing it with pride! Thank you so so much Katie for all your help. 100% recommend to anyone who is thinking of purchasing.

18 April 2024
Unprompted review

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