I was very happy with the companies prompt replies and overall solutions to my issue. The only thing I would like to say would improve my experience would be to email the same person I did have to ex... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My daughter guzzled down her bottles like she was never fed until we got these teats and they truly work, they slowed her down significantly and she isn’t as irritated and hasn’t thrown up since. Hone... See more
Company replied
Great quality! I gather that it’s a thumbs up from my twins too, based on their experience. We had the starter bottles but unfortunately our pet Galah (Georgie) chewed the teats so we had to buy repla... See more
Company replied
Excellent customer service, I found an issue with a product ( no fault of product, just wrong sizing ) in particular the Manual Hand Pump. After sending an email, I had a response from a lovely lady w... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australia
- 1800 096 938
- tommeetippee.com/en-au
4.4
Excellent
1K reviews
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Hi I recive the best customer service…
Hi I recive the best customer service from Miss Debbie, I live in uk 🇬🇧 placed order in Australia really great service Thanks
2 April 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Himanshu,
Thank you for your feedback.
We are delighted to hear that Debbie gave you great customer service and managed to place the order for you.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Amazing service
I placed an order a few weeks back, one item that I so desperately wanted so I can start the food journey with my baby ended up being out of stock after placing my order. They quickly refunded the item. I then received a personalised email yesterday advising me that the item was back in stock and as a gesture of goodwill, they will send it through to me. This was absolutely amazing. Debbie was the one handling it all and was so easy to deal with. Outstanding service and attention to detail. She made this so simple.
1 April 2026
Unprompted review
Reply from Tommee Tippee AU
Thank you so much for your kind words. I’m really glad we were able to help and get the item to you in the end.
I’ll be sure to pass your lovely feedback on to Debbie, she’ll be delighted to hear this. Wishing you all the best as you start your baby’s food journey 😊
Tommee Tippee
Excellent customer service
Great and reliable products. Quick responses to inquiries and great customer service.
27 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Natalie,
Thank you for taking time to leave your review.
We're always delighted to hear that you not only enjoy the products but that our Parent-Care Specialists were able to leave such a great impression and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Fantastic Customer Service
I received fantastic customer service from the staff at Tommee Tippee. They responded in a timely manner. They were very helpful and were able to issue me with replacement parts after my dog chewed the travel cap for my perfect prep machine. I would definitely recommend their products as they have been really reliable and the company has great customer service.
18 March 2026
Reply from Tommee Tippee AU
Hi Amber,
Thank you for taking the time to rate us 5 Stars!
We are delighted to hear that your query was resolved swiftly and smoothly by our Parentcare Specialists and that a replacement has been arranged for you. We are so happy to hear how satisfied you are with the service provided and that you have received excellent service in a timely manner.
We hope you continue to love our products as much as we do!
Kind Regards,
Tommee Tippee
Fast and easy
I had Jo take care of my inquiry so quickly and efficiently. She set my account up and sent out my spare parts so fast. :)
26 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hello Tutuila,
Thank you so much for the lovely 5 star Trustpilot review.
We are pleased to hear that that Jo was able to help you quickly to make sure you get the spare parts that you needed.
If you need any further help, please ask again.
Warmest Regards,
Tommee Tippee,
The customer service team has been amazing
The customer service team has been nothing but a help after losing parts and needing to get spare parts. I’m so glad I got my pump from Tommee tippee as they have great products and service
26 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hello Kirra,
Thank you so much for the amazing 5 star Trustpilot review about your recent experience.
We are so pleased to hear that you were giving assistance with your lost parts needed for your breast pump.
Thank you for buying the breast pump from us and for asking for assistance.
We hope to hear from you in the near future.
Warmest Regards.
Tommee Tippee.
The help I received was great
The help I received was great, sending out a replacement part asap because we lost one camping. So I could get back to pumping I really appreciated the assistance
13 March 2026
Reply from Tommee Tippee AU
Hello Laila,
Thank you so much for the amazing 5 star Trustpilot review that you have kindly left us.
We are so pleased to hear that you were provided the replacement parts need for your Breast Pump.
We hope that you can enjoy camping soon knowing you have all the parts that you need.
Please reach out again if you need further assistance.
Kind Regards.
Tommee Tippee.
I received the most amazing customer…
I received the most amazing customer service from Nicholas and Jo. They are the kind of people that makes a business successful. Excellent customer service, making the whole experience effortless and stress free. Thank you from the bottom of my heart to these 2 amazing employees.
25 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Derby,
Thank you so much for taking the time to leave this lovely review.
We are so happy that Jo and Nicholas were able to make your experience with us effortless and stress-free.
We will be sure to pass your feedback along to them.
Best wishes,
Tommee Tippee
Wonderful product and support
The customer service team members were quite knowledgeable, which is as expected, empathising our situation and doing right by the customers, sending us accessories for the electric pump not once but twice (different parts). I am glad to see the product support has such a fantastic "customers first" policy which other companies could adopt more.
13 March 2026
Reply from Tommee Tippee AU
Hi Ravivarma,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help get you out the parts you need to keep on pumping and to leave you with such a great impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Thank you tayla & Jo for sending me out…
Thank you tayla & Jo for sending me out a replacement part for my Brest pump… life savers. Absolutely love tommie tippee thank you both again <3
23 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Diva,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to quickly help resolve your issue and send you out those parts so you can keep pumping.
We will be sure to pass along your thanks to both Tayla and Jo.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Had some customer service today from Izzy.
Had some customer service today from Izzy, I am very satisfied with outcome and the management. I had an issue with a new bottle ( my own silly fault with microwave wattage ), I am getting a replacement sent out, and I was given some great advice. Always have been and always will be supporting Tommee Tippee.
17 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Sarah,
Thank you for taking the time to leave a review today.
We do apologise to hear you had to contact in regarding an issue. However, thank you for the kind words on how the team were able to resolve this issue and the support they gave.
Best Wishes,
Tommee Tippee
Quick responses
Got back to me quick, was very helpful with the issues I was having and helped with any questions I had.
14 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Lilly,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialists were able to answer you questions and assist you with your issue.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee AU
Hi Jess,
Thank you for your feedback.
We are delighted to hear that your order got delivered to you quickly.
We aim to ensure all our orders are delivered within the timescale specified.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Great customer service
Lanre was extremely helpful and made sure I was all sorted with products needed. Fast and great service all round.
13 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hello Aimee.
Thank you for taking the time to leave your feedback.
We are delighted to hear that Lanre was extremely helpful and was able to resolve your issue quickly.
We will certainly be passing your kind words on.
Warm wishes
Tommee Tippee.
Yes, they DO leak!
They love to say that the bottles don't leak when upside down. I have tried all of the bottles with all teat sizes and ever single one leaked and not just leaked even sprayed.
26 August 2025
Unprompted review
Reply from Tommee Tippee AU
Hi,
Thank you for taking the time to leave this feedback for us.
We are so sorry to hear that you have been experiencing leaking with your bottles, This is not the standard we expect from our bottles.
We understand how frustrating this must be for you and want to help you with this.
Sadly Trustpilot have not provided an email for you so can you please contact us referencing 127141.
You can contact us on the following link: Contact Us (https://www.tommeetippee.com/en-au/contact)
Best wishes,
Tommee Tippee
Unmatched Customer Service
Lanre and Nicholas responded to my call and email almost immediately to resolve a matter for me regarding a faulty product. They were both so understanding and accommodating and ensured to have the product replaced for me as soon as possible. I don’t think I’ve had customer service with a company resolve an issue as quickly as they did! My baby loves our Tommee Tipee products and highly recommend them.
11 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Melanie,
Thank you for taking your time to leave your review.
We are always delighted to hear that our Parent-Care Specialists can help you resolve an issue quickly and leave you with such a great impression.
We will be sure both Lanre and Nicholas hear of your kind words.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Nicholas G was very helpful on the…
Nicholas G was very helpful on the phone as i was given a second hand tomme tippee breast pump from local facebook group and need some tube replace rang up and got friendly respone and order was place over all really good experience
9 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Victoria,
Thank you for taking the time to leave some lovely feedback.
We are delighted to hear that you are satisfied with the service provided to you by our Parentcare Specialists and that your query was resolved efficiently and smoothly. We are thrilled that you have received excellent and friendly service and that you had an overall positive experience. We hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Delivery was late like a fortnight later
25 January 2026
Reply from Tommee Tippee AU
Hi Nure,
Thank you for taking the time to leave some feedback in regards to your recent order.
We are sincerely sorry to hear that you have received your order late and this is certainly not what we expect to hear at Tommee Tippee. Although, we are pleased to hear that you have rated us 4 stars on Trustpilot.
A member of our Parentcare Specialists has reached out to you to discuss this further. You can also read more about our delivery timeframe below.
https://www.tommeetippee.com/en-au/delivery-and-returns
We hope to hear from you.
Reply from Tommee Tippee AU
Hi Harpreet,
Thank you for taking the time to leave a review.
We are thrilled to hear that you are satisfied with your recent order with us. We are pleased to hear you are happy with the quality and performance of our products and we are so happy you have rated us 5 stars!
Wishing you all the best,
Tommee Tippee
Great customer service
I spoke with Kai, their customer service was great I was well informed throughout the duration of the discussion as well as comfortable with asking more questions
7 March 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Sesom,
Thank you for leaving a review of your experience with Kai.
We are very happy to hear how he kept you informed and helped with your queries.
Best wishes,
Tommee Tippee
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