Toja Grid Reviews 762

Super impressed with these products. Customer service is top notch (quick answers to all my dumb questions within minutes - even during off hours) and shipping was surprisingly fast! The products are all of great and consistent quality and really look great after installation (though to be honest, I could have done with less branding - the laser cut logos in each and every component was just one more thing to think about during assembly). A few notes to folks that are hesitant due to other reviews I've seen. I know these are made to be used on 'dressed' lumber as opposed to standard 'dimensional' lumber, but it will work with dimensional lumber; you just have to be gentle with a small sledge hammer during assembly. Also, there a lot of complaints about the included hardware; people complain about the quality and quantity of screws. On quality: they're fine. Drill a pilot hole and use the correct bit on your driver (and torque) and you'll be fine. On quantity: it's stated repeatedly on the website and all literature that you don't need to drive a screw in every hole! I will note that the instructions recommend using the screw holes farthest from the ends, which makes sense structurally and visually. However, the holes are not offset like with similar products. On the 4 X 4' set, using the far holes consistently will cause some screw sets to perpendicularly 'kiss' (at least according to my measurements), so I got a little creative with my screw placements. Last point: the accessories are great. If using a shade sail (even one that's not Toja brand), I highly recommend the corner brackets. Also, the table accessory is very cool (and sturdy). Overall, very happy with how everything turned out!

I am in love with my 12x12 Toja Grid! It looks great, blocks the sun, and is easy enough to take the sail down for bad weather. I have only had it for a couple of weeks, but so far so good.

Great product, easy assembly. Everything was included. Thank you

Great system for ease of assembly and rich look. we currently have 2 Toja grids. One is 6" x 12' x 24' with shade sails covers and the other is 4" x 12' x 12' with shade sail cover for the Hottub. Highly recommend.

While the forms are as advertised, in the United States the lumber is not the same dimensions as in Canada. Also lumber as it dries, and you need dry lumber as is clearly stated on the website, will twist as it dries this twisting will compromise the integrity of the structure. If you try and build with not dry lumber that is still wet from the pressure treating process the lumber does not fit in the forms provided.
What is not clear on the site is that you need the 45 degree brackets for the integrity of the structure. These are a must. Also you shoudl find a more secure way to anchor the feet to the surface more than the four screws. With wet wood and twisting the legs of your pergola could twist and rip the screws throiugh your decking.
This product is do it yourself, but not in 2 hours as advertised with three men. And is not structurally sound without the additional purchase of the 45 degree angle brackets.

Good, solid product. I ordered several items at once, and one package got lost by UPS somewhere after it cleared customs. The people at Toja Grid investigated and shipped me a replacement item while UPS conducted their investigation. Customer service was good throughout, and very communicative.

The kit is very nice, I don't care for the small screws and plastic head covers that will deteriorate over time. The kits are very pricey considering what it is and if you buy the parts you need it is cheaper in some cases. I also wanted to buy some other brackets but the price is so over the top expensive compared to the kits themselves it does not make sense to buy. I would buy another kit if needed though.

Great product brackets are good build
Screw are not so good the heads strip.wear down when drilling.

Package arrived free of defects, all parts were present and putting it together was a breeze! Material is of great quality!

I haven't had to actually use customer service but the product is awesome and easy to install. I used it for a 15 X 10 deck cover using 4X4s and the pergola kit for the front. I will probably buy a kit to cover my BBQ and smoker area later this year.

I love the concept and simplicity of design, but there were a couple issues that I wasn't too thrilled with.

First, the stability of a basic four point structure is not real great, so this necessitated the additional time and work being spent creating angled bracing for the uprights to allow the structure to be plum as well as sturdy in any type of wind or movement. Unless I missed it, I would include some basic tips and hints for structural rigidity and leveling the structure by utilizing the pre-drilled screw insertion poins in the feet.

Secondly, the screws provided were horrible. They instantly stripped at the heads due to being poor quality metal and not being able to engage the driver bit properly.

Once the structure is up and finished, it looks sharp and works great! But in order to do it right, it takes a bit more work than dropping some 4x4's into the brackets.

Toja Grid was easy to install and beautiful once finished. I love the versatility and the durability. Any problems we had were immediately addressed by customer service in a nice, efficient manner. THANK YOU TOJA GRID

We are very happy with the product and the service. We will probably add another soon.

I placed my order through your website. With a new credit card 1st time using it. Now I have an extra $2700.00 worth of charges. So I'd like to thank you for that. Will never order from your worthless company again.

I love my toja pagoda braces
Easy to use and super modern look.
I will be using them on a landscaping project that I recently was hired for.
I highly recommend to everyone
Thank you

Great product with easy to set up components. We love our Toja Grid!!!

Excellent service and even better product quality. Love Toja Grid!

The joints are great excellent quality, but the kit is cheapened by poor quality screws. My drill bit would chew them up and yes I was using the proper bit, this made the the installation very frustrating. I went to the hardware store and bought quality screws and the install went much smoother. All in all excellent kit but cheapened by saving a buck.