Toja Grid Reviews 762

TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

We have several of these Toja grid kits set up in our backyard in Southern California. The 4x4 structures have worked well. However, all of the shade stitching has been deteriorated year by year a... See more

Rated 3 out of 5 stars

Received product fairly quickly with good shipping updates. I found the welds to be rather cheap looking considering the weight that these are meant to hold. The brackets themselves looked a little mo... See more

Company replied

Rated 1 out of 5 stars

These brackets are a joke and unsafe. We followed the instructions to build a pergola and as we lifted to install the last posts the welds failed and buckled. After reaching out to the manufacturer th... See more

Company replied

Rated 1 out of 5 stars

Poor quality and terrible customer service. Second hammock that tore and they're now $400. No help from them whatsoever.

Company details

  1. Home & Garden

Information provided by various external sources

Toja Grid - with our Simple DIY Modular Pergola kit system it has never been easier to have a perfect backyard patio environment in 45 minutes.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

762 reviews

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2.7

All reviews

(762)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Great stuff. Welds need some work. Not for strength but easier to put together.

I have a lot of your product. However our wood is always swollen and doesn’t fit. I spend more time making them fit than digging a hole. The biggest problem is some of the welds are poor and too high. Fix it and your customers will share the ease and in turn you will sell more product. As for me I love it but hate putting it together.

6 January 2023
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Reply from Toja Grid

Hi Jim, thanks for your review. As noted on our website the lumber you use MUST be fully dried and dressed to be able to fit the brackets.

Rated 5 out of 5 stars

everyone will be impressed!

instructions were clear and everything arrived in a timely manner ... looks FANTASTIC

I will add if you are using 6x6 materials .. be sure to have lots of help lifting things up

otherwise went up like a charm

also ... order extra screws in case you strip some out with your power drills?

18 November 2022
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Reply from Toja Grid

Thank you Richard for the great review and 5 stars! :)

Rated 5 out of 5 stars

This is he best product i have bought…

This is he best product i have bought in over 10 years. i was so impressed with the quality of the product and the additional support that comes with it( instruction manuals / videos etc..) top notch company!!!

10 November 2022
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Reply from Toja Grid

Thank you Taylor, for the great review and the 5 stars!!

Rated 1 out of 5 stars

Great idea, terrible design, don't waste your money

I wasted more time on this project than I care to admit. I watched the videos, read the directions, and had a plan to put together a 10'x10' pergola on top of my deck. First, the 4x4 posts would not go in without force. Even with us shaving down the sides and adding soap, we still had to use a 4lb dead blow hammer to get the bracket all the way on. The wood was dry - the tabs inside the bracket did not allow it to go all the way on. Once we finally got the top put together (a full day of work), we tried to get the base posts on. We had done some prep work and shaved the sides down enough so that it would not require so much force. But, it was way too heavy for 4 people to lift. I do not give up easily on DIY projects, but this one was unsafe with the weight of the wood+brackets.

It's a great design, but the directions and all videos put out by Toja Grid were misleading. I lost about 3 weekends worth of work, spent $400 for a pile of busted steel, and still paid a contractor to build a pergola on my deck.

22 October 2022
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Reply from Toja Grid

Hello Nicole, thank you for your review. It sounds like you purchased rough cut lumber. As noted on our website and in your order confirmation email, our brackets are designed to be used with dressed lumber. A dressed 4x4 would actually measure 3.5x3.5'', be planed on all sides and have rounded corners. If your corners are straight they will catch on the inside welds and you will continue to struggle to slide the post into the bracket. Dressed lumber does not require any additional force or shaving to be inserted into the bracket. We also note on our website to bring a bracket with you when making your lumber selection to test the fit.

Rated 5 out of 5 stars

PERGOLA CONSTRUCTED WITH TOJA GRID BRACKETS

We just completed a 22'x12' pergola using Toja Grid brackets, 6"x 6" and 2"x 6" rough cut Douglas fir and a polycarbonate roof from Regal Plastics. LED lighting was installed with all the wiring hidden in the beams. Two 66" Hunter outdoor ceiling fans will be installed soon. All the beams have been painted white to match our house. The pergola covers our patio extension next to our new pool. We love the look!!

31 August 2022
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Reply from Toja Grid

Thank you for the great review and the 5 stars!!

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! And well built and beautiful.
They arrived so quick my construction contractor was totally happy as we did not have to wait to finish the project!

12 September 2022
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Reply from Toja Grid

Thank you for the great review and the 5 stars!!

Rated 5 out of 5 stars

Great product

Great product. Liked our first structure so much we ordered a second. Very high quality, easy to assemble, and it looks great.

6 September 2022
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Reply from Toja Grid

Thanks for the 5 stars and the great review!

Rated 5 out of 5 stars

Exactly what I wanted

The order shipped promptly, I received timely updates, and received the order without issue. The items were well packaged and exactly as described. I'm very happy with the final result

6 September 2022
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Reply from Toja Grid

Thank you for the great review and the 5 stars!!

Rated 5 out of 5 stars

Awesome product

Awesome product - Exactly what we needed!!!

1 September 2022
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Reply from Toja Grid

Thank you for the review and the 5 stars!!

Rated 5 out of 5 stars

Amazing Quality

I am so happy my husband was adamant about ordering the hardware and building the pergola himself versus buying a pre fabricated model. Our pergola looks so expensive, beautiful and most importantly sturdy. But now he is gonna have to build the patio furniture to go under it as well! 😂 I want everything tojagrid!

9 August 2022
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Reply from Toja Grid

Thank you Hilary for your amazing review! We are so happy that you are loving your Toja Grid!

Rated 5 out of 5 stars

A Beautiful Shade Solution

The Toja Grid system was delivered quickly and assembled easily and beautifully. I wish I'd gotten one long ago. Perfect shade solution for my patio.
I decided to add a shade sail to one of the sides of my pergola. These additions arrived quickly as well. The shade sails work perfectly and are easily attached, adjusted, or removed.

2 August 2022
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Reply from Toja Grid

Thank you Mark for your awesome review!

Rated 5 out of 5 stars

Works great

Easy to assemble and does the job perfectly

2 August 2022
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Reply from Toja Grid

Thank you Matt for your review and feedback!

Rated 1 out of 5 stars

Lightweight product

Lightweight product, not worth the value. I would have rather went and purchased real steal. also not all products arrived.

2 August 2022
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Reply from Toja Grid

Hello Kyle, our 4x4 brackets which you ordered are made from 14 gauge Canadian steel as noted on our website. You placed your order on July 16th, opted for the free shipping option which can take 7-10 business days to receive after the order fulfillment period. According to UPS tracking 2 of your orders were delivered on July 26th which means that it took 7 business days for them to get to get to you. The remaining of your third order shows that it's out for delivery. All packages leave our warehouse at the same time however they can be separated once they are sorted at the UPS depot.

Rated 1 out of 5 stars

they send me wrong size

I placed a custom size order and I received a 10 inches smaller shades I'm being trying to have replacements for the correct order size but just they don't want to send me a new ones.

1 August 2022
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Reply from Toja Grid

Hello Fernando, as per your email correspondence with our customer service team you were advised to turn your shade sail around as it was installed incorrectly. Turning the shade sail 90 degrees will ensure that it fits your space as it was intended.

Rated 2 out of 5 stars

I had to buy a sander sandpaper and a…

I had to buy a sander sandpaper and a chisel just to make the 4x4 fix. The work was very long

10 July 2022
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Reply from Toja Grid

Hi William, We appreciate your feedback and review. Our primary line of brackets made are for completely dry 4x4 and 6x6 dressed wood. There are different cuts of wood. Dressed wood is flat and level on all sides, has rounded corners and is most commonly referred to as 4x4 and 6x6 in stores. However, the actual measurements of 4x4 dressed wood is 3.5” x 3.5” and for 6x6 dressed wood is 5.5” x 5.5”.

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