Tobacco Direct Reviews 322

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I have just purchased tobacco from these and they were really helpful, also very quick delivery. I will most certainly be buying from them again.

Rated 5 out of 5 stars

Marlboro gold fine cut rolling bacca. Never used this company before but I read the other reviews and I liked the price so I decided to try it. Very impressed, it's a lovely smoke and the service from... See more

Rated 5 out of 5 stars

So impressed with the service and the price. Placed my order on Friday and my cigarettes were delivered on Saturday. Amazing service! Will definitely use from now on

Rated 5 out of 5 stars

Easy to use website, so ordering is fast. Notification of receipt of order, and subsequent despatch. Choice of Royal Mail tracking options. Slimline packaging fits easily through my letterbox, so I do... See more

Company replied

Company details

  1. Tobacco Supplier

Written by the company

Tobacco Direct is a home delivery tobacco service, provided from a traditional tobacconist. We stock a wide range of cigarettes, tobacco, vaping products and accessories for delivery UK wide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

322 reviews

5-star
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Rated 5 out of 5 stars

Good service

Good service!
I was stuck at home with a broken down car. Grateful to find you and with prompt delivery.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

So impressed with the service and the price. Placed my order on Friday and my cigarettes were delivered on Saturday. Amazing service! Will definitely use from now on

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Good seller

Good seller, prompt despatch.

14 January 2025
Unprompted review
Tobacco Direct logo

Reply from Tobacco Direct

Thankyou for your review we really appreciate the feedback

Rated 5 out of 5 stars

Easy purchase

Easy purchase, choice was in stock and prompt delivery. 👍

16 January 2025
Unprompted review
Tobacco Direct logo

Reply from Tobacco Direct

Thankyou for your review we really appreciate the feedback

Rated 5 out of 5 stars

Speedy service

Ordered one day, arrived the next.

23 December 2024
Unprompted review
Tobacco Direct logo

Reply from Tobacco Direct

Thankyou for your review we really appreciate the feedback

Rated 5 out of 5 stars

Tobacco Direct very good service

Tobacco Direct has been a very reliable and prompt supplier for my tobacco choices.👍🏻

17 December 2024
Unprompted review
Tobacco Direct logo

Reply from Tobacco Direct

Thankyou for the regular custom we really appreciate the feedback

Rated 5 out of 5 stars

Fantastic

Easy to order and next day delivery.Thankyou.

4 December 2024
Unprompted review
Tobacco Direct logo

Reply from Tobacco Direct

Really pleased to hear you were happy with the delivery speeds

Rated 5 out of 5 stars

Positives all round

Easy to use website, so ordering is fast. Notification of receipt of order, and subsequent despatch. Choice of Royal Mail tracking options. Slimline packaging fits easily through my letterbox, so I don't need to wait in.

7 November 2024
Tobacco Direct logo

Reply from Tobacco Direct

Thankyou for your continued custom, feedback and review we are really pleased our service is suiting your needs.

Rated 5 out of 5 stars

never bought tobacco online before- great service

never bought tobacco online before, though I would
just before the budget in case the prices went through the roof. East to order and pay, excellent delivery ordered 200 cigs fit in a narrow box - fit straight through the letter box.
Many thanks will buy from them again.
best wishes
H

28 October 2024
Tobacco Direct logo

Reply from Tobacco Direct

That's great news to hear your first tobacco online purchase was with Tobacco Direct. Thankyou for your Review and it's really helpful to know our packaging suits your needs.

Rated 5 out of 5 stars

I am very satisfied with your service…

I am very satisfied with your service that you provide because its so easy. The only problem i have is with the delivery with the post office sometimes as paying the extra and it does not turn up but that is not your fault.

25 October 2024
Tobacco Direct logo

Reply from Tobacco Direct

Thankyou for your continued custom, hope you are finding the New Website easier to navigate and order from. We understand your comments regarding the Post Office, other delivery services are being investigated.

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