Poor customer service
Poor customer service! Bought a luxury bag that falling apart. Looks horrible now. They don’t respond to e-mail
5 August 2023
Unprompted review
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Poor customer service
The products are good and authentic, delivery was also fast.
But I can only give 3 stars out because customer service is quite poor and never responds to emails. I now wish to return one item from my order, and apparently I need to wait for customer service to "review" my return request and get back to me. These processes MUST be automated, I cannot wait until my 14 days expires.
10 July 2023
Unprompted review
taxes/duty fees
I bought an item and the checkout info said i would be required to pay import duties 'If you shop from outside Europe, Norway, Switzerland, UK'. I am UK based so was led to believe therefore, i wouldn't have to pay additional import fees. I was then invoiced £267 from the courier. TLUXY just said they had informed me at checkout of the charges and it was in their T&C'S, then ignored my subsequent emails asking them to review this so i was stuck with these charges. I don't know if this is deliberate or as a result of the language barrier-but i wouldn't have bought the item had i realised there would be additional charges.
22 March 2023
Unprompted review
Another new luxury shop to my list :)
My experience with this company was really great. Super fast shipping with customer service reps that respond rather quickly to questions . I ended up purchasing a Fendi bum bag for a really nice price. Compared to other retailers that sold it for hundreds more. I got it on sale in addition to a new subscribers discount (10% off)!! Shipped from Italy to USA and in 4days, i received it. I am 100% satisfied and I will shop here again!!
13 January 2022
Unprompted review
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