I purchased a ticket for a multi-day festival. Then I got worn out over a long Thanksgiving holiday by family stuff. When I opened my email on Monday there was a reminder that ticket prices would ri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
. I did get the support I needed after posting a negative review The problem was caused by me; the account used was an email I could no longer access I opened a support ticket after exhaust... See more
Company replied
The ordering process in itself is really frustrating, please let people buy tickets without needing an account and just ask where to send them lol. It’s getting too complicated! But service was fast a... See more
Company replied
I‘m kinda new to using Tixr and had never transferred tickets before. The friend I was transferring to had no experience with the app at all and couldn’t get the tickets on her end. I put in a... See more
Company replied
Company details
Written by the company
Buy tickets to festivals, conferences, tours and venues worldwide. Get rewards like discounts and upgrades for bringing your friends!
Contact info
Santa Monica Blvd 225, 90401, Santa Monica, United States
- support@tixr.com
- tixr.com
3.9
Great
296 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tixr is amazing
Tixr is amazing! Due to my mistake, my tickets went to an account not associated with my email address when I logged in via Facebook. Tixr customer support went above and beyond to help me locate my tickets and get them back. Highly recommend! 😁
7 June 2025
Unprompted review
Reply from Tixr
Thank you for the great review, Sarah!
I was scared I lost my tickets but my…
I was scared I lost my tickets but my request was responded to within 24hrs and I was able to fulfill my payment w/o any obstacles.
6 June 2025
Unprompted review
Reply from Tixr
We appreciate the 5-star review!
Timely response and was able to fix my…
Timely response and was able to fix my mistake.
30 May 2025
Unprompted review
Reply from Tixr
Glad we could help, thank you for the review!
Not using TIXR again
Getting the tickets from StubHub to Tixr was inefficient, labor-intensive, and time-consuming. But the worst part was when I couldn't attend the show, I was literally stuck with the tickets. Tixr would not let me sell them. This was an expensive and extremely frustrating experience. I'll never be using the app again. I gave them 2 stars because
their customer service rep replied to me quickly (even though I didn't like any of the answers he provided.)
4 June 2025
Unprompted review
Reply from Tixr
Hi Josh, we’ve reviewed your communication with our support team and can confirm that your original ticket purchase was made through StubHub, a third-party platform. Because of this, Tixr doesn’t have access to that transaction or the ability to process refunds or resales.
Tixr provides the platform for primary ticket sales and secure transfers between fans, but resale policies and transactions through secondary marketplaces like StubHub are outside of our system and terms. We encourage you to purchase directly through Tixr in the future to ensure full platform support!
-Tixr Fan Support
They helped replace names on tickets in…
They helped replace names on tickets in a timely fashion. It would greatly appreciated!!
4 June 2025
Unprompted review
Reply from Tixr
Appreciate the 5-star review, Tianna!
The ordering process in itself is…
The ordering process in itself is really frustrating, please let people buy tickets without needing an account and just ask where to send them lol. It’s getting too complicated! But service was fast and friendly and they won me over. I was very very close to never using your service again because of the mixup, but service was on par so I’ll be using you guys again. ◡̈
3 June 2025
Unprompted review
Reply from Tixr
Hi Jennah — thanks for the review! We’re glad our support team could turn things around for you. Just to clarify, Tixr requires an account to help keep orders and tickets secure, ensuring they’re only accessible to the rightful purchaser. We appreciate your feedback and look forward to helping with your next event!
AMAZING Customer Service!!! :D
I purchased the Ultra Instinct tickets to Kameha con and I had gotten married, so I changed my last name, but the ticket would not allow me to manually change my last name. I went to the support page for Tixr and contacted their customer support than they changed not only MY last name but my husband's last name as well! THESE PEOPLE ARE AWESOME!!! They aren't just offering me and my husband a good time, but peace of mind, knowing that once I arrive, I don't have to worry about our last names not matching. Thank you Tixr, your support staff is fantastic.
3 June 2025
Unprompted review
Reply from Tixr
We're so glad we could help, and truly appreciate the kind review!
VERY poor experience- concert cancelled…
VERY poor experience- concert cancelled and would not refund tickets event with purchased protection
3 June 2025
Unprompted review
Reply from Tixr
Hi Rebecca — thanks for your review. We didn’t receive a response to our request for more information, which makes it difficult to look into this further.
For context, refund policies — including event cancellation terms and ticket protection — are set by the event organizer, not Tixr. If you'd like to provide more details, our support team is available at https://support.tixr.com/kb-tickets/new and happy to assist.
Amazing
Amazing, these guys are rocking. They were so kind and efficient and even helped when I made the error. Great job!
30 May 2025
Unprompted review
Reply from Tixr
Thanks so much for the great review, Nicole!
issue resolved
The response to my question was prompt and courteous, and it resolved my issue
30 May 2025
Unprompted review
Reply from Tixr
Thank you so much for leaving a great review!
Responsive and great customer service.
Responsive and great customer service.
28 May 2025
Unprompted review
Reply from Tixr
Appreciate the great review, thanks Kishia!
Swift responses to online inquiries!
Their online FAQ's and directives are so in-depth, and clearly written, that you don't need to call customer service first. However, I did drop a quick email just before I was able to find my answer - and their swift response was a pleasant surprise! Now I know if there's a future question I have, I will no doubt receive a prompt answer - and that speaks volumes! Thank you Tixr!
24 May 2025
Unprompted review
Reply from Tixr
Thank you so much for this wonderful review, Allison!!
It was super easy to order as well as…
It was super easy to order as well as updating my order. Customer service was very quick with a response to my issue and quickly resolved it I am more that’s satisfied with the service!!!
20 May 2025
Unprompted review
Reply from Tixr
Thank you for the great review!!
awful
awful! customer service non existent after venue changed show time, email went to junk and we missed the entire opening set (the band we bought tickets to see).
15 May 2025
Unprompted review
Reply from Tixr
Hi there — we’re sorry to hear about your experience. We don’t have a support ticket under your name and didn’t receive a response to our request for more info, which makes it difficult to look into this further.
For context, Tixr is the ticketing platform, but venue communications and scheduling changes are handled by the event organizer. If you're willing to provide more details, we’d be happy to investigate further.
-- Tixr Fan Support
Quick customer service response
I'm very impressed that customer service was able to resolve my issue with in a few hours after I sent the support request. Customer Service was very helpful and resolved the issue I was having. It would be nice if there was a phone number to contact but email worked out as well.
20 May 2025
Unprompted review
Reply from Tixr
Appreciate you leaving a review, Nick! Thanks!
Saved by the bell
I bought a ticket for someone close and didn't read the fine print but I reached and fan support fixed my issue in mere minutes even after hours
20 May 2025
Unprompted review
Reply from Tixr
Thanks for the great review, glad we could help!
The Tixr Customer Service is excellent!
The Tixr Customer Service was great! I submitted an email form after hours and they honored my request and fixed my ticket purchase exactly as I needed it by the next morning! Really appreciated it. Thumbs up! :)
19 May 2025
Unprompted review
Reply from Tixr
Really appreciate this wonderful review! Thanks!
Awesome customer service
Awesome customer service. Needed a name change in a ticket and was helped instantly!
Thank you so much!!!
20 May 2025
Unprompted review
Reply from Tixr
Thank you so much for the 5-star review!
They are liars and like to comment that…
They are liars and like to comment that they do stuff and they don’t. They don’t take anything serious except stealing your money. There was no email notifications of a missed payments. And it was cancelled the same month the payment was missed. It was a mistake and they stole 64 dollars from me. Again don’t use them or trust what they say. It’s just to make their company look better.
17 May 2025
Unprompted review
Reply from Tixr
Hi Tiffney — responding again to your second review with the below explanation:
As explained in our emails on May 17 and 18, your order was canceled after multiple failed payment attempts and notification emails. Per the event’s policy, orders with unpaid balances are automatically canceled and subject to a restocking fee.
We understand this outcome is frustrating, but the cancellation process followed the standard terms agreed to at checkout. If you believe there was an error in the amount refunded or have new details to share, we encourage you to reply to your existing support thread so we can take another look.
Fixed my issue immediately without any…
Fixed my issue immediately without any issue!
19 May 2025
Unprompted review
Reply from Tixr
Thanks so much for the 5-star review!
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