1st capsule was not great. Most items were not available in my size Appreciate customer service rescheduling another. Not sure that each session is taken into consideration to make the whole design... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I am loving the input and guidance. What I am not loving is the fact that the items I would like to order I cannot tell if they are inUSD or Australian dollars. I would also like to know where the si... See more
Company replied
Originally, I was very disappointed with my experience with Title Outfits. I felt I had been tricked into signing up for a service I did not want. And when I originally reached out for assistance in... See more
Company replied
Kiara, my stylist was very helpful and friendly. I loved the outfit she picked for me and will probably buy most of the items. Shoes are one thing I never buy online. As others have mentioned the... See more
Company replied
Company details
Written by the company
TITLE is a personalized shopping & styling service. With the support of real stylists, TITLE helps you gain a quiet sense of confidence - knowing what suits you, why it works, and how to build outfits that feel right for your life. With a TITLE membership, you receive: 1. 28-day personalised style plan 2. Curated outfit recommendations tailored to your needs1-on-1 sessions with professional stylists 3. Fashion insights tailored to your preferences
Contact info
United Kingdom
- title-app.co
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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This is a scam & is currently under…
This is a scam & is currently under investigation by Apple to remove the app from the App Store for not disclosing to patrons that there will be an ongoing monthly charge much higher than the one-off payment at checkout. The requirement is that apps must display what will be charged, when and for how long. This app buries the ongoing charge in the terms and conditions which are not displayed on the payment screen. Do not download or follow!
I contacted customer service to get the first (illegal) payment refunded and was told that it was in the terms and conditions. I have replied and explained the requirements for displaying charges for ‘in-app’ purchases. I have heard nothing back. Most of the communication is AI generated. I am also fairly sure most of the positive reviews on here are fake profiles. This company was previously the scam app ‘tailored box’ (this is the name that will still appear on your bank statement). STAY AWAY from Title, Lumi and Tailored Box!
Update 3 Feb 2026 from my original review & Title response - In response to your reply below, the Apple developer guidelines explain the below requirement & your app does not meet that criteria as is does not show the recurring subscriptions on the payment page for the initial $14.49 (ie. doesn’t clearly state that $49.99 will be deducted recurrently).
Also, your team processed the refund to my closed credit card. I explained the card was closed (because of the unauthorised transaction) and provided them with a PayPal link but they did not action this, and still processed the payment to the closed account which means I still don’t have a refund.. I have not received a response from the customer service team since.
Apple developer guidelines…
In addition to including links to your Terms of Service and Privacy Policy in your app and App Store metadata, the in-app sign-up screen needs to include:
The subscription name, duration, and the content or services provided during each subscription period
The billing amount, correctly localized for the territories and currencies where the subscription is available for purchase
A way for existing subscribers to sign in or restore purchases
28 January 2026
Unprompted review
Reply from Title App
Dear Keola!
Thank you for sharing your concerns.
We’re very sorry to hear about your experience and understand how frustrating this situation feels. We take transparency, billing clarity, and App Store compliance extremely seriously, and we strongly disagree with any suggestion of intentional misconduct. Subscription details, including pricing and renewal terms, are disclosed in accordance with platform requirements, and we’re always open to reviewing cases where something may not have been clear.
That said, we genuinely want to look into your specific situation and respond properly rather than leave you feeling unheard. Please reach out to our support team directly at customer.care@title-app.co with your account or billing details so we can review this thoroughly and assist you. Your feedback is important, and we appreciate the opportunity to address it.
Kind regards,
TITLE Team
Better than Expected
I went in not quite sure what to expect. The session was via chat and I was able to see the outfit recommendation and give feedback until it felt right. I had filled out a pre-question that was actually used to inform the suggested pieces. I am happy with my session and the pieces recommended for me.
31 January 2026
Reply from Title App
Dear Crystal!
Thank you for your feedback!
We’re thrilled to hear your session exceeded your expectations and that the outfit recommendations were tailored to your preferences. Using your pre-questions to guide the suggestions is exactly what we aim for.
Providing a personalized and interactive experience is always our goal. We appreciate you taking the time to share your positive experience!
Kind regards,
TITLE Team
Just poor customer service
Update: Title reached out and helped fix the situation.
Just poor customer service. I wanted to like this, but found it too burdensome to use. Based on my experience with their customer service, I wouldn’t try it again, even if I had more time.
29 January 2026
Unprompted review
Reply from Title App
Dear Devon!
We’re really sorry to hear that your experience felt burdensome and that our customer service didn’t meet your expectations.
That’s not the experience we want anyone to have, especially when you were genuinely open to giving Title a try. Your feedback is important and helps us identify where we need to improve, particularly around usability and support.
If you’re open to it, we’d appreciate the chance to better understand what went wrong and see if we can make things right. Please feel free to reach out to us directly at customer.care@title-app.co.
Kind regards,
TITLE Team
I am loving the input and guidance
I am loving the input and guidance. What I am not loving is the fact that the items I would like to order I cannot tell if they are inUSD or Australian dollars.
I would also like to know where the sizing guides are and if they are Aussie or American sizes - a measurement guide would be helpful as the sizes vary country to country. So far other than that it is a positive experience
31 January 2026
Reply from Title App
Dear Sandy!
Thank you for your feedback!
We’re glad to hear you’re enjoying the input and guidance so far. We appreciate your notes regarding currency and sizing, as clear information is important for a smooth shopping experience.
We’ll look into providing more clarity on prices and measurement guides to help all users. Your satisfaction truly matters to us, and we appreciate you taking the time to share your experience!
Kind regards,
TITLE Team
Reply from Title App
Dear Sue!
Thank you for your feedback!
We’re glad to hear your first day went well and that you’re having a positive experience so far. Providing a smooth and reliable service is always our goal.
Your satisfaction truly matters to us. We appreciate you taking the time to share your experience!
Kind regards,
TITLE Team
Reply from Title App
Dear Sandra!
Thank you for your feedback!
We’re glad to hear you really liked most of the content. Providing valuable and enjoyable material is always our goal.
Your satisfaction truly matters to us. We appreciate you taking the time to share your experience!
Kind regards,
TITLE Team
Love the stylist ideas for all occasion…
Love the stylist ideas for all occasion outfits. The idea of capsules is a new idea for me. Definitely will be trying.
Thanks
29 January 2026
Reply from Title App
Dear Kim!
Thank you so much for your kind words!
We’re thrilled to hear you love the stylish ideas for all occasions and that the capsule concept sparked something new for you.
It’s exciting to try a fresh approach to building outfits, and we’re glad you’re giving it a go. Thanks for sharing your experience with us!
Kind regards,
TITLE Team
Shady practices cost me $299
These folks also got me with their put the proof back and the customer once that is accomplished they hold you to some rigid refund policy and took me for 6 $49.99 charges to total $299.94. I never even completed their survey you fill out to get you box. Never received a box honestly did not even know they were charging me! They refuse to refund one cent if the money they basically stole from me, BEWARE EVEN CHE KING OUT THEIR SITE!!!!
16 August 2025
Unprompted review
Reply from Title App
Dear Lisa!
Thank you for sharing your experience.
We’re truly sorry to hear how frustrating and upsetting this situation has been, and we understand why you feel disappointed. This is not the experience we want anyone to have, and we take concerns about billing and refunds very seriously. We’d really like the opportunity to review your case in detail and see how we can help resolve this properly.
Please contact our support team directly at customer.care@title-app.co with your account details so we can look into this as quickly as possible.
Kind regards,
TITLE Team
Being able to see outfits that I might…
Being able to see outfits that I might be interested in wearing was very helpful. Seeing the colors was also helpful because I’m not really sure what colors I should be wearing.
29 January 2026
Reply from Title App
Dear Bo!
Thank you for your thoughtful feedback!
We’re glad to hear that seeing outfit ideas and color combinations was helpful for you, especially when it comes to discovering what works best for your style.
That’s exactly what we aim to support—making choices feel clearer and more confident. We appreciate you sharing your experience with us.
Kind regards,
TITLE Team
Fun experience and love ❤️ the concept
Fun experience and love ❤️ the concept, but it certainly needs improvement. There were items I wanted to purchase, but not in my size, which is a small. Also, I received a $50 offer to give my opinion on my experience, I accepted, and when I went to schedule, it said there were no dates available.
29 January 2026
Reply from Title App
Dear Laura!
Thank you for sharing your experience!
We’re really happy to hear you loved the concept and had fun using the app ❤️. We understand how disappointing it can be when items you like aren’t available in your size, and we’re actively working to improve size availability.
Regarding the $50 offer, we’d like to clarify that this is a gift card for participating in a user interview (a short video call) with the lead of our styling team. These interviews help us speak directly with our users and truly understand their experiences. Occasionally, all interview slots may be fully booked—if that happens, we recommend checking back in about a week, as new time slots usually open up.
Kind regards,
TITLE Team
My first day!
Reading this helped me understand some things about how I’ve looked at shopping in the past. So far, so good!
29 January 2026
Reply from Title App
Dear Linda!
Thank you for sharing this—what a great way to start!
We’re glad the content helped you reflect on how you’ve approached shopping in the past and that your first day is off to a positive start.
That awareness is such an important step. We’re excited to support you as you continue—so far, so good indeed!
Kind regards,
TITLE Team
SCAM!!
SCAM!!! Cancelled within 24 hours and still being charged monthly. When I contacted customer service, they said they would continue charging me for a year due to fine print. Had to cancel credit card.
10 January 2026
Unprompted review
Reply from Title App
Dear Jessica!
We’re very sorry to hear about your experience and understand how upsetting this situation must feel.
This is not the impression we want to leave, and we take concerns about billing and cancellations very seriously. Subscription terms are outlined during sign-up, but we know they’re not always as clear as they should be, and we’re actively working to improve transparency.
We’d really like the chance to review your account and clarify what happened with the charges. Please contact us directly at customer.care@title-app.co, and our team will look into this as quickly as possible to help resolve the issue.
Kind regards,
TITLE Team
BEWARE… COMPANY IS MISLEADING
BEWARE… COMPANY IS MISLEADING
This company has misleading ads. It charges a trial charge $14.95 and then immediately charges a second fee of $29.95. The company then won't refund the second non-agreed charge. A complete scam. They give canned reply to inquiry that is bogus saying you can't receive a refund. It is a terrible app that draw you into more charges by not allowing you to see options without paying for additional services.
11 January 2026
Unprompted review
Reply from Title App
Dear Valued Customer!
We’re very sorry to hear this and understand why this experience felt misleading and frustrating.
We aim to be transparent about trial charges and any follow-up fees, and we regret if this wasn’t communicated clearly or met your expectations. This is not the experience we want for our customers, and we take concerns like yours seriously.
We’d appreciate the opportunity to review your account and clarify what occurred. Please contact our support team at customer.care@title-app.co so we can look into this and address your concerns directly.
Kind regards,
TITLE Team
Not for all body types
They immediately charged twice. I didn’t catch it right away. So I complete my profile including sizes and measurements. All the outfits put together for me by stylists are not available in my sizes. I am 6’ tall and wear xxl and size 14 shoes. There were no options for me. I signed up for this as the ad said it helps style all body types.
Don’t waste your time or money!!!
25 January 2026
Unprompted review
Reply from Title App
Dear Sarah!
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback.
We understand how frustrating it must be to complete your profile and then find that the recommended outfits aren’t available in your sizes, especially when inclusivity is something we actively work toward improving. We’re also concerned to hear about the double charge and would like to look into that immediately.
This is not the experience we want for our members, and your feedback helps us identify where we need to do better. Please reach out to us at customer.care@title-app.co so we can review both the billing issue and your styling options more closely and see how we can help.
Kind regards,
TITLE Team
This company is a complete scam
This company is a complete scam. They charge you a yearly subscription fee immediately and their outfits are so expensive ! You are supposed to be able to use the money they charge you toward clothing but almost everything is $200 and up per item. Please DO NOT subscribe.
26 January 2026
Unprompted review
Reply from Title App
Dear Jill!
We’re really sorry to hear this and understand why the experience felt frustrating and disappointing.
We want to clarify that the subscription fee covers access to personalized styling and app features, while clothing purchases are always optional and priced by our retail partners. That said, we know pricing transparency is important, and we regret that expectations weren’t clear.
We take feedback like this seriously and would appreciate the chance to review your experience in more detail. Please contact us at customer.care@title-app.co so we can address your concerns directly.
Kind regards,
TITLE Team
Highly disappointed
I had high hopes for this app based on the heavy social media marketing but within the first hour of reviewing the inventory I found nothing in my size that was of interest. And I wanted this service. I decided to cancel because there was nothing to purchase. I was told they would not refund because they do not refund for “personal reasons” if dissatisfied. I was literally online for less than two hours. I caution anyone who is considering buying into this service to beware. You cannot investigate the product without purchasing the membership and If you are not satisfied, you will not be refunded.
11 January 2026
Unprompted review
Reply from Title App
Dear Susan!
We’re truly sorry to hear about your experience and appreciate you sharing your honest feedback.
We understand how frustrating it can feel when the inventory doesn’t meet your expectations, especially after you were excited to try the service. Our subscription terms, including refund eligibility, are outlined at sign-up, but we recognize this can still feel disappointing in situations like yours.
We’d like the opportunity to review your case more closely and see if there’s anything we can do to help. Please reach out to our support team at customer.care@title-app.co, and we’ll be glad to assist further.
Kind regards,
TITLE Team
Terrible Customer Service
In seeing an ad for an "Amazon" Capsule, I was curious. I trust Amazon so I opted to try the $14.49 "trial".
well I learned that this was not in fact an Amazon capsule but a whole different company so I I requested a refund and said I was misled. and I am just getting the runaround from their customer service who just keep on repeating themselves with the emails they are sending me. I've never had an experience like this with customer service.
17 January 2026
Unprompted review
Reply from Title App
Dear Patti!
We’re very sorry to hear about your experience and understand how upsetting it can feel to believe a service is associated with Amazon when it is not.
We appreciate your sharing this feedback, as clarity around advertising and trial offers is extremely important to us. We regret that our communication felt repetitive or unhelpful, and we recognize how frustrating that can be when you’re seeking a clear resolution.
We encourage you to reach out to our support team directly at customer.care@title-app.co so your concerns can be reviewed again in detail. Thank you for taking the time to share your experience, as it helps us identify where we need to improve.
Kind regards,
TITLE Team
Beware of this Company!
Same experience as other customer... Copy and paste experience as previous buyer.
I also fell for the bait of a trial subscription, and being charged for a full subscription with NO notice of the trial expiring, upon requesting the subscription be cancelled, I learned the following:
( Copied from their email to me) Exact same email as sent to other people that I have read here, their answer was in a matter of seconds upon my sent email.
"I completely understand your concern about the unexpected renewal. I’ve canceled your membership so it’s fully inactive now, and there will be no future charges.
Regarding your refund request, I completely understand how you feel. However, our money-back policy has guidelines, which, unfortunately, don’t cover personal or financial reasons:
Personal reasons (you don’t like the product, it did not meet your expectations, etc.);
Financial reasons (you did not expect that you will be charged, that the trial will be converted into a membership, that the membership will automatically renew, or that the services are paid, etc.).
Please note that making a purchase requires your explicit agreement and payment details, which ensures security and transparency."
I tried the 1st evening their service earlier 24 days ago. They jave promised 30 days. They charged me their full price of 44.99 USD. I have signed up on the evening of the 28th of december and they have charged me on the 24th of January. That is 27 days! They did not also send a "friendly reminder" that you will be charge.
They have generic emails to brush you out... All signed by the same person "Alex Black" the bot replies to you instantly, check on your emails the time of response.
Watch out for companies like this. It feels like the “helpfulL
25 January 2026
Unprompted review
Reply from Title App
Dear Johanne!
We’re truly sorry to hear about your experience and understand why this situation felt frustrating and unfair.
We take concerns around trial periods, renewals, and communication very seriously, and your detailed feedback has been carefully noted. While subscriptions do convert automatically based on the terms agreed to at sign-up, we recognize that clearer reminders and messaging can help avoid misunderstandings.
We encourage you to contact our support team directly at customer.care@title-app.co so your case can be reviewed in more detail. Thank you for sharing your experience, as feedback like this helps us work toward better transparency and improvement.
Kind regards,
TITLE Team
The person who assisted me was very…
The person who assisted me was very kind.
I'm not convinced about the outfit she put together for me, but she thinks it works, so we'll see how it goes.
25 January 2026
Unprompted review
Reply from Title App
Dear Valued Customer!
Thank you for sharing your experience.
We’re glad to hear that the person who assisted you was kind and supportive — that truly matters to us. We also understand that styling is very personal, and it’s completely okay to feel unsure while exploring new looks and ideas.
Your feedback helps us keep improving how we tailor recommendations to each individual. We appreciate you giving it a chance and sharing your honest thoughts with us.
Kind regards,
TITLE Team
Terrible not at all what was advertised…
Terrible not at all what was advertised and presented! They over charged for an app that does absolutely nothing!
Awful customer service!
Run!
24 January 2026
Unprompted review
Reply from Title App
Dear Nancy!
We’re really sorry to hear this was your experience, and we understand how disappointing it must have felt.
This is not how we want anyone to feel when using our app or interacting with our team. We take concerns about value, clarity, and customer service very seriously and would like the opportunity to review what happened.
Please reach out to us at customer.care@title-app.co so we can look into this and try to make things right.
Kind regards,
TITLE Team
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