TITAN PMR Reviews 

391
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional approach, making the entire process smooth and stress-free. Many people highlight the exceptional service and support received, particularly during the implementation and training phases, which significantly eased the transition to the new system. The product itself is frequently described as a game-changer, being easy to use and improving workflow efficiency, even for those less familiar with computer systems. However, some customers experienced a slight hiccup initially due to incorrect setup, which caused some disruption, though the support received to resolve it was good.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

User experience

People report positive experiences with user experience, finding the system intuitive, easy to use, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the exceptional help and... See more

Customer service

Consumers find customer service to be positive, with many expressing satisfaction with the support received... See more

Product

Reviewers express strong satisfaction with the product, often describing it as a "game changer" and the "best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience working with Atique on the setup and training for Titan. From start to finish, he was incredibly helpful, patient and professional. he took the time to explain everyth... See more

Company replied

Rated 5 out of 5 stars

We have recently started with TITAN PMR and will be going live in 2 weeks. The initial 2 weeks since we started using Titan, it has been a phenomenal experience. Dispensing, accuracy checking and the... See more

Company replied

Rated 5 out of 5 stars

Honestly can’t praise Titan PMR enough. Previously used Rxweb which did have a scanning system however so dated and slow, not easy to configure and work with at all, tried other PMR scanning systems l... See more

Company replied

Rated 5 out of 5 stars

Whenever I have needed support Vicky is always more than happy to help and makes the experience fast and easy. She has supported with the implementation within 3 sites so far and every one of them has... See more

Company replied


Company details

  1. Software Company
  2. Pharmacy

Written by the company

TITAN is the UK's leading PMR system that has transformed the way pharmacies and businesses work, creating new efficiencies and delivering a platform that opens up new opportunities for the future of the industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(391)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

Great support and wonderful training…

Great support and wonderful training from Atique has made a smooth transition possible. Alhamdulillah!
Titan is way forward, the best PMR I ever used since last 15years. I used all known ones and we switched from one of the best ones i.e. proscript.

19 February 2026
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Wow, what a review, thank you High Street Pharmacy. It is always good to read that the implementation has gone smoothly and that Atique supported you. Thank you for saying that Titan is the way forward and the best PMR you have ever used. This high praise indeed.

Rated 5 out of 5 stars

Game changer

I have used Titan across several pharmacies now over the past 2 years and find it so much better than other pmr systems. I feel more confident and even when first training on the system the team were great. It is easy to use and eliminates scope for potential errors. Absolutely love the system. I have recently implemented the system in my own DSP pharmacy and Madge has been great in helping me with the set up and then checked in to see how we are.
Titan is a game changer.

18 February 2026
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

This is such an appreciated review Aman as you have used other PMR systems and choose Titan PMR for your own DSP. It is also great to read that Maj (Madge) was able to support you so well. Thank you for saying that Titan is a game changer!

Rated 5 out of 5 stars

Have had an amazing experience with Atique

Have had an amazing experience with Titan training. Atique assisted with all the queries and explained everything in the best way possible.

17 February 2026
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Newgen Pharmacy, great to read that you have had an amazing experience with your Titan training provided by Atique.

Rated 5 out of 5 stars

Titan Trainer

I had the absolute pleasure of being trained by Nas, the Titan PMR trainer, and I honestly can’t recommend her highly enough. Her knowledge of PMR is next level, but what really sets her apart is how she teaches — clear, practical, engaging, and actually relevant to real-life pharmacy work.

Nas has a brilliant way of breaking down complex topics into simple, easy-to-understand steps, and she makes sure everyone feels confident and supported throughout the training. No rushed explanations, no ego — just solid, high-quality teaching with loads of useful tips you can apply straight away.

The sessions were well-structured, interactive, and genuinely enjoyable (which says a lot for training days 😄). I came away feeling more confident, more competent, and properly prepared.

If you’re doing PMR training and get the chance to train with Nas, take it. Top-tier trainer, top-tier experience.

6 February 2026
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

What a fantastic review of the support in implementation you have received from Nas. All our implementers have recent experience of pharmacy either working as pharmacists, technicians or dispensers. In this way they can relate to the pharmacy teams and show how to overcome day to day challenges with Titan's features. Thank you for taking the time to write this review.

Rated 5 out of 5 stars

Titan made a huge difference in a very…

Titan made a huge difference in a very short space of time, noticed by the team and customers. Maj our trainer and implementation lead made the transition very smooth, always available for assistance.

6 January 2026
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you for taking the time to write this 5* review Mitul. We endeavour to do our best whatever the timelines. So good to read that Maj supported you and made the transition very smooth.

Rated 5 out of 5 stars

Great assistance from Nas

Great assistance from Nas. Always at hand via email and talks things though thoroughly and explains everything in a simple and effective way. Great service.

28 January 2026
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Dipen, this is great to read that you have had a good experience of implementation with Nas.

Rated 5 out of 5 stars

Dalton lane pharmacy just make from reordering to delivery,so simple,without judging me,i thank every staff member

What makes the experience great with dalton lane pharmacy is the great service,expecially for a man with mental health issue's who would find it impossible to collect or to keep my medication on time and reminding me going above and beyond,I can't thank them enough.

19 January 2026
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Mr Jones for this 5* review of Dalton Lane Pharmacy, who use Titan PMR. It is great to know that our technology is enabling the staff at Dalton Lane Pharmacy to provide such a great service to you.

Rated 5 out of 5 stars

Great system and great trainers

Received great training titan is simple and easy to use. Our trainer Nas was particularly helpful and knowledgeable and answered any questions we had. Fantastic!

22 January 2026
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

So glad that you think Titan and our implementers including Nas are great Lauren. Thank you for taking the time to write this review.

Rated 5 out of 5 stars

A star service from start to finish

A star service from start to finish, helping us throughout our journey. Nas has been fabulous and ensured we were ready to go live and was there at every point. Keep up the excellent work.

19 January 2026
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Glad that you had a 5 Star service from start to finish Mohammed. Nas, like all our implementers, always ensures that Titan users are supported. Thank you for taking the time to write this review.

Rated 5 out of 5 stars

I’d like to share that Nour is an…

I’d like to share that Nour is an amazing person. He consistently goes above and beyond and puts in a great deal of effort. I truly appreciate the work he does and the support he provides. It makes a real difference.

🎖️🎖️🎖️🎖️🎖️

Thank you 🙏🏼

16 January 2026
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Amit for this 5* review and bigging up Nour's help and support in implementation.

Rated 5 out of 5 stars

Naz our trainer was very knowledgeable…

Naz our trainer was very knowledgeable and very very helpful and answered all our questions and was very patient with me especially. I am now way more confident in having a play around our new system and I know she is there if we have any questions. Very hands on and approachable

12 January 2026
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Paula for this 5* review, we know the importance of patience and support for people changing PMR systems and it is great to read that Nas was able to provide this.

Rated 5 out of 5 stars

Nas was extremely helpful and friendly

Nas was extremely helpful and friendly. She made the transition run smoothly and efficiently.

12 January 2026
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Glad that the transition to Titan was smooth and efficient and that you found Nas helpful and friendly. Thank you for this 5* review.

Rated 5 out of 5 stars

Atique

Atique - Very efficient and helpful with setting us up with this new PMR system. We never used it but with the help of atique he made it quite easy for us. Within a week of us using it the girls got the hand of it just like that. Great system titan would recommend.

1 November 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Mat for this 5* review. Glad that you found Atique efficient and helpful. Thank you for recommending Titan.

Rated 5 out of 5 stars

Nas is very helpful

Nas is very helpful. Lovely , friendly person. She really helped us to move forward and very positive. Many thanks to her support 🙏 ❤️

2 January 2026
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Arash for this 5* review, great to read that you found Nas helpful and supportive.

Rated 5 out of 5 stars

Atique was superb and excellent in…

Atique was superb and excellent in helping us get through the implementation making it easier for the team to cope with the pressure of changing to a new system

18 December 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Qualipharm Pharmacy, thank you for this superb review. Glad Atique was able to support you through it.

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Atique from the Titan PMR implementation team. He was incredibly friendly, patient, and highly professional throughout the entire setup and training process. His in-depth knowledge of the system was very reassuring, and nothing was ever too much trouble.

Atique went out of his way to accommodate my very tight deadline, fitting me in early in the morning as my pharmacy opening date was approaching fast. I had contacted Titan later than ideal, as the usual lead time is 3–4 weeks, but despite only having around one week’s notice, he still managed to complete the full implementation smoothly and efficiently.

He set up two computers from scratch in no time at all and trained me thoroughly, helping me understand the system very clearly. The whole process was an absolute breeze and a real pleasure.

As always, the Titan PMR system is extremely helpful in managing pharmacy workflows, and having such a dedicated and supportive implementation specialist made all the difference. I am entirely grateful and would highly recommend both Atique and the Titan team.

18 December 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you for this review Chaudhry Abbas, it is great to read that you have had an excellent experience. It is good to know that Atique was able to support you so well and we are pleased that you switched over to Titan in record time.

Rated 5 out of 5 stars

Excellent system and brilliant staff

Excellent service and friendly patient staff. The system is so easy to learn and very straight forward, if there is ever an issue I know I can contact them straight away for help and advice. There is one girl who we speak with Nas and she is so nice and always helps any questions we have.

9 December 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Laura for taking time to write this review. Glad that you think the system and staff are brilliant and provide an excellent service. Nas and the team are here to support and help.

Rated 5 out of 5 stars

Wonderful training experience

Wonderful training experience, Nasim gave valuable support and trusted her skills, information was thorough, felt that i can now perform my dispensing/Acd tasks. Thank you Nasim for your support. 5 🌟

29 November 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

It is great to hear that you had a wonderful training experience Dee. Nas and the whole implementation team ensure that every pharmacy and Titan user is supported thoroughly.

Rated 5 out of 5 stars

Titan is really great and the future of…

Titan is really great and the future of pharmacy. Nas my tutor was really great and patient with me. She made it simple and easy to follow.

29 November 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you for taking time to write this review. It is so pleasing to read that you think Titan is the future of pharmacy. Glad that Nas and her team were able to support you and made the process easy to follow.

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