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tippers.com Reviews 379

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TrustScore 4.5 out of 5

4.6

Hardware Store
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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and the helpfulness of the drivers, who are often described as friendly and careful with materials. The staff across various departments and branches also receive high commendations for their professional, helpful, and knowledgeable approach, making interactions pleasant and productive. Many people appreciate the ease of ordering, especially online, and the overall excellent service provided. However, some customers experienced issues with their orders, including damaged goods upon delivery or delays in receiving their items. There were also instances where communication regarding delivery schedules was lacking, leading to inconvenience and frustration for some. A few people noted problems with product quality, such as materials not holding up as expected or being delivered with defects.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the punctuality... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Product

Reviewers mention ambiguous feedback about the product. While many customers praise the first-class quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with Tippers. Purchased some paving slabs online for delivery. Then added a big band of sharp sand a few days later. The driver (Bert) very helpful (a credit to the company). Only 1 cri... See more

Rated 5 out of 5 stars

The gentleman at the service desk. I ordered the item over the internet and it wasn't at the local branch. The communication was good, and he arranged for the item to be delivered to the store the nex... See more

Rated 5 out of 5 stars

Brilliant service, everything ordered, arrived as planned. One item was damaged and getting an exchange delivered was so easy, straight forward and quick. Great job Tippers, and free delivery over £50... See more

Rated 5 out of 5 stars

Nuneaton tippers have been great helping us out with our project, providing good quality materials, fast reliable service.One of best customer service experiences I have ever had from the sale team gr... See more

Company details

  1. Hardware Store

Written by the company

Tippers is a Family run Builders Merchant providing quality building materials for trade and DIY in Lichfield, Tamworth, Kidderminster, Uttoxeter, Birmingham, Wolverhampton, Huthwaite, Rugeley and Nuneaton.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

379 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Good service

My order was delivered in good condition and well protected the materials where a good price .
The delivery charge was too high as I only live 2 miles from the depot and it was a small amount of materials.

28 January 2025
Rated 5 out of 5 stars

Great!

Great thanks. Ordered online for collection & was contacted within half an hour to let me know they had my items in stock. My son collected them with no issues. Great, friendly service, thankyou.

29 January 2025
Rated 5 out of 5 stars

Great sercice

Good communication.
Reliable service.
Fast delivery.
Skillful delivery driver.
I will definitely use their services again.

2 January 2025
Rated 5 out of 5 stars

Recommend

Website easy to use, delivered when said, lovely helpful delivery driver.
Would recommend and buy from here again.

26 December 2024

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