Tiling Supplies Direct Reviews 

133
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

What a pleasure it was to deal with Steve this morning. Our road was closed, my husband was out and I was stuck with a curbside delivery.....until Steve stepped in! He was understanding of my situatio... See more

Rated 2 out of 5 stars

I'm giving this company two stars due to them adding on dishonest delivery fees!! On two different orders there are two delivery options, the first is 2-3 days at £12, the second 48 hrs at £26.40. Bo... See more

Company replied

Rated 5 out of 5 stars

Credit where it's due here. I had originally ordered my materials through a company called getmytaps however they were absolutely useless. Once I received their refund I ordered the equivalent from th... See more

Rated 5 out of 5 stars

I've now received 3 deliveries from Tiling Supplies Direct. The latest one placed Thursday and here before 9am Friday morning, despite some special order items. I've found Debra and Martin to be inc... See more

Company details

  1. Building Materials Supplier

Information provided by various external sources

We supply all tiling materials such as Adhesives, Grouts, Levelling-compounds, Uncoupling Membranes, Tile Backer Boards, Surface Treatments, and all the necessary tools and equipment. We also sell Pre-Formed Shower Trays, Underfloor Heating and Waterpr...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

133 reviews

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No recent history of asking for reviews

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4.5

All reviews

(133)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Within placing the order arrives within 24 hours (on two seperate times). Informed of an accurate time of delivery and 'Peter' carries all goods into the house, and asks me where goods to be placed.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! My order was delivered right on time! The delivery driver was friendly and helpful, delivering my order right into our property.

Would highly recommend.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Really impressed with this company

Really impressed with this company, goods over £40 cheaper than my local supplier (even taking delivery charge into account) Fast and efficient delivery - our address isn't the easiest to find but Steve had no problem finding us and kept me updated with delivery time. Would happily shop with them again.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Steve today

Outstanding service from Steve today. He rang ahead to agree a time and turned up exactly when agreed. Incredibly, he then helped bring all the boards we ordered into the house, in the rain!
I'm really impressed. They will be the first place i go to when next ordering.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Epic service...

Fantastic service, hassle free from ordering to delivery.
Tiling supplies direct have perfect model of an E-commerce business (click and deliver)....

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Steve has been great!

Steve was amazing, best organised delivery we have had. He contacted us a day before expected delivery and worked within our time frame to ensure we are there to accept the delivery. A stress free communication and delivery.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Top marks all round

Hassle free from ordering to delivery, I would highly recommend this business. Steve messaged me the night before which I thought was automated and delivered my order exactly when he said he would. He was extremely polite, helpful and cheerful. Thank you so much Steve! I hope to see you again sometime.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Exceeded my expectations

Exceeded my expectations - delivered early and right up to the door. Steve the driver contacted me the evening before and kept me updated. He arrived with a smile and was very pleasant. I will be using tiling supplies direct again without hesitation.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Super helpful in helping me identify…

Super helpful in helping me identify any additional parts needed for the shower tray. Fast delivery. Great effort by driver Steve to ensure it was delivered at a time where someone was on site. Overall great experience.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service from rose in the…

Brilliant service from rose in the office , everything I needed under one roof. And thanks to Steve the delivery driver , he notified me the night before. I couldn’t be on site but he carried all the bags in himself. Big thanks !!! Martin , city of London club.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING service from Steve

AMAZING service from Steve, who delivered our Tiling Supplies Direct order. Steve text the day before to let me know he will deliver the following morning and at what time. The following morning, he called to confirm and showed up when he said he would. Steve was the best part of ordering from Tiling Supplies Direct, just wished there was more professional individuals out there, such as Steve.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

As a DIY'er I had quite a number of…

As a DIY'er I had quite a number of questions during the purchase process and the Sales Manager Morgan always made himself available to take my call and help, which was a unique experience for me. Morgan also personally organised the delivery on a certain day and nothing was too much trouble.
Steve delivered the packages and always messaged ahead of time which was also very helpful and great service.
Really great service from Morgan, Steve and Tiling Supplies, very helpful and organised company - I rate very highly.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Very good experience

Staff were great to deal with – very easy to contact and quick with responses. The driver Steve was a big help when I needed it. Would definitely use their services again.

22 January 2024
Unprompted review
Rated 1 out of 5 stars

It is hard to find worse return policy

Return policy is usually builder friendly and honestly I was suppressed to find out that this shop operates on 14 days + 15% restocking after that. I paid £107 for restocking and don't think I will risk again.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

A Shoutout to Steve from Tiling Supplies Direct!

I just had an amazing experience with Tiling Supplies Direct, thanks to the fantastic delivery service by Steve! I ordered at 1:30 pm, and was genuinely amazed that by 7:30 am the next morning, my order was at my doorstep.

My neighbour kindly took the delivery for me and he commented that Steve's professionalism and patience stood out. He not only delivered the supplies with a smile but also waited quite some time for my neighbor to let him in and helped him bring everything inside. I was worried this plan would not work but it did. It's rare to find such exceptional service these days.

13 December 2023
Unprompted review

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