Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tilemall has a great range of great quality tiles, beautiful designs. Very helpful staff, friendly and knowledgeable, they really looked after me. Order was ready quickly, will definitely be back aga... See more
Company replied
Paul was exceptional to deal with. He made choosing bathroom tiles etc. effortless, simple, and enjoyable. Tile Mall also has an extensive selection, which made it easy to find exactly what we were lo... See more
Company replied
Great range of tiles with comparatively chaeper prices than other big retailers. Vanities, taps and flooring upstairs with a good range. Friendly and helpful staff who applied a 50% discount on a tile... See more
Company replied
Company details
Written by the company
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Contact info
4-10 Fisher St, 2128, Silverwater, Australia
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Thank you Jenny for being so helpful. Will definitely use them again.
3 December 2025
Reply from Tilemall Pty Ltd
Hi Angela,
Thank you for your lovely feedback!
We’re so glad to hear Jenny was helpful, and we truly appreciate your support.
We look forward to assisting you again in the future!
Kind regards
Brook
Unbelievable service and were happy to…
Unbelievable service and were happy to change my order at the last minute. Just amazing!
3 December 2025
Reply from Tilemall Pty Ltd
Hi Lyn,
Thank you so much for your wonderful review!
We’re really glad we could help and accommodate your last-minute changes.
Appreciate your support and look forward to helping you again in the future! 🙏✨
Kind regards
Brook
Reply from Tilemall Pty Ltd
Ho there,
Thank you for your feedback!
We’re glad to hear the product met your expectations and that you’re happy with the quality and price.
We really appreciate your support!
Warm regards
Brook
The tiles look different from those for…
The tiles look different from those for display
25 October 2025
Reply from Tilemall Pty Ltd
Hi there,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We’ve sold a lot of this tile and haven’t previously received feedback that it looks different to the showroom display, so we do have confidence in the product. However, we completely understand that a small display sample can look quite different once it’s laid over a large area, and this can sometimes change the overall feel compared to what you had in mind.
If you’d like to discuss it further or explore possible options, please feel free to contact us directly – we’re happy to help where we can.
Kind regards
Brook
Sample Tiles
Just after some sample tiles. Delivery was very quick and I was kept updated from order to delivery
27 November 2025
Reply from Tilemall Pty Ltd
Hi Kas,
Thank you so much for your feedback! 😊
Glad to hear the samples arrived quickly and you were kept updated along the way.
Really appreciate your support!
Kind regards
Brook
Genuine superlative service
Genuine superlative service, combined with extensive professional knowledge assisted in all aspects to advise on superior quality tile product purchases. Top notch throughout.
27 November 2025
Reply from Tilemall Pty Ltd
Hi Frank ,
Thank you so much for this amazing review! 🙏✨
We’re delighted to hear that you felt supported at every stage and that our team’s product knowledge helped you make the right choice. Providing quality service and guidance is something we truly value, so your feedback means a lot to us.
We appreciate your trust and look forward to assisting you again in the future! 😊💛
Regards
Brook
All round top service
From the order through to communication then on to warehouse delivery was outstanding. An example was the warehouse service which included delivery to the boot of my car. Every staff member was so pleasant and so helpful. All round great experience.
27 November 2025
Reply from Tilemall Pty Ltd
Hi Denis,
Thank you so much for taking the time to leave such a wonderful review! 🌟
We’re thrilled to hear the whole experience—from ordering, communication, to warehouse pickup—was smooth and pleasant for you. Our team always aims to make things as easy as possible, so knowing you felt well looked after truly means a lot to us.
Thank you again for your support, and we hope to assist you with your next project soon!
Best
Brook
Tiles are beautiful quality & colours
Tile quality is beautiful.samples were ordered & delivered in less than a week.
24 November 2025
Reply from Tilemall Pty Ltd
Hi Joanne,
Thank you so much for your lovely feedback! 😊
We’re really glad to hear you’re happy with the tile quality and that your samples arrived so quickly.
Appreciate your support!
Kind regards
Brook
Easy purchase and good communication
26 November 2025
Reply from Tilemall Pty Ltd
Dear customer,
Thank you so much for your kind feedback! 😊
We’re glad to hear the purchase was easy and communication was smooth.
We really appreciate your support!
Regards
Brook
Quick delivery to the door in regional…
Quick delivery to the door in regional Vic.
Item was as described- matched the tiles already laid.
15 October 2025
Reply from Tilemall Pty Ltd
Hi Cathy,
Thank you so much for your review!
We’re glad to hear the delivery to regional VIC went smoothly and that the tiles matched your existing ones perfectly. 😊
If you need anything else for future projects, we’re always happy to help.
Kind regards,
Brook
Good product knowledge&service
Good product knowledge&service, very friendly discussion.
The end result, using a very experience tiler was excellent.
it saved me a bathroom!!!!
6 November 2025
Reply from Tilemall Pty Ltd
Hi John,
Thank you so much for your lovely review! 😊
We’re really glad to hear everything went well and that you’re happy with the end result — and that the bathroom was saved! 🛁✨
If you ever need help with another project, we’re always here.
Kind regards,
Brook
Impressive showroom and incredibly…
Impressive showroom and incredibly efficient service. Tiles are ready in a couple of hours....what more could you want?
17 November 2025
Reply from Tilemall Pty Ltd
Hi Charmian,
Thank you so much for your lovely feedback! 🧡
We’re really glad you were happy with the showroom and how quickly everything was ready.
We appreciate your support and hope to see you again for your next project!
Kind regards,
Brook
TILES NOT TRUE TO COLOUR
TILES NOT TRUE TO COLOUR! Colour does NOT match advertised tile. VERY DISAPPOINTING PRODUCT.
17 November 2025
Reply from Tilemall Pty Ltd
Hi Vivienne,
Thank you for your feedback and we’re very sorry to hear you’re disappointed.
We’ve checked your order and the photos you provided, and can confirm that the tiles you received are the blue colour ordered. We do understand that colours can look different in person compared with how they appear online, and we’re sorry that the tiles haven’t matched what you were expecting.
We’re happy to help arrange a return and refund for you. Please contact us directly with your order number so we can assist you further.
Kind regards
Brook
Quality Product!
The tiles look really nice but we are still waiting for our tiler to lay them!
Unfortunately one tile was delivered broken due to a rough delivery driver!
The tiles were exactly the same as the sample we initially ordered .
7 October 2025
Reply from Tilemall Pty Ltd
Hi Kaylene,
Thank you so much for your review! 😊
We’re really glad to hear the tiles look the same as your sample and that you’re happy with them.
Kind regards
Brook
We love our tiles and we’re very happy with Tilemall…
We were sent the tile samples requested in good time and we love the tile we chose. Everything weren’t very smoothly with our delivery of the tiles also.
7 October 2025
Reply from Tilemall Pty Ltd
Hi Sally ,
Thank you so much for your kind review! 😊
We’re really glad the samples arrived quickly and that you found a tile you love. It’s great to hear the delivery went smoothly as well.
If you need anything else for your project, we’re always here to help! 🙌
Best
Brook
Easy ordering and pick up process
Easy ordering and pick up process. Quality products
12 November 2025
Reply from Tilemall Pty Ltd
Dear customer,
Thank you so much for your feedback! 😊
We’re really happy to hear the ordering and pickup process was easy, and that you’re pleased with the product quality.
We appreciate your support.
Kind regards
Brook
Staff interaction was very friendly and…
Staff interaction was very friendly and professional.
Prices were very competitive
12 November 2025
Reply from Tilemall Pty Ltd
Hi Francis,
Thank you so much for your review! 😊
We’re really glad to hear you found our team friendly and professional, and that our prices were competitive.
We really appreciate your support and hope to help you again on your next project! 💛
Kind regards
Brook
Order on line and quick email in few…
Order on line and quick email in few days later. Pick up is great service . Nice people
11 November 2025
Reply from Tilemall Pty Ltd
Hi Natalie,
Thank you so much for your lovely review! 😊
We’re really glad the online order and pickup process was smooth for you, and it’s great to hear you were happy with the service. Hope to see you again on your next project!
Regards
Brook
Reply from Tilemall Pty Ltd
Dear customer,
Thank you! 😊 We’re so glad to hear your buying experience was smooth and easy. Appreciate your support and hope to see you again for your next project!
Best
Brook
Reply from Tilemall Pty Ltd
Hi Lyn,
Thank you so much for your kind words! 😊 We’re really glad you’re happy with the tile quality and our service. We appreciate your support and hope to help with your next project soon!
Warm regards
Brook
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