Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tilemall has a great range of great quality tiles, beautiful designs. Very helpful staff, friendly and knowledgeable, they really looked after me. Order was ready quickly, will definitely be back aga... See more
Company replied
Paul was exceptional to deal with. He made choosing bathroom tiles etc. effortless, simple, and enjoyable. Tile Mall also has an extensive selection, which made it easy to find exactly what we were lo... See more
Company replied
Great range of tiles with comparatively chaeper prices than other big retailers. Vanities, taps and flooring upstairs with a good range. Friendly and helpful staff who applied a 50% discount on a tile... See more
Company replied
Company details
Written by the company
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Contact info
4-10 Fisher St, 2128, Silverwater, Australia
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Reply from Tilemall Pty Ltd
Lovely to hear! Thanks for the feedback — glad everything was easy and went smoothly.
Reply from Tilemall Pty Ltd
Thanks again, Russell! It’s great to have you back, and we’re glad you’re happy with both the product and the overall experience.
Reply from Tilemall Pty Ltd
Thanks, Perce! Great to hear everything arrived quickly, safely and exactly as expected.
Reply from Tilemall Pty Ltd
Thanks, Paul! Glad the delivery was fast and the product matched the description.
Good customer service
Good customer service. They were proactive to offer us the delivery when they have not received the products from the suppliers on the day we came to pick up. The delivery service was good. Thank you.
18 May 2026
Reply from Tilemall Pty Ltd
Thanks, Huong! We’re glad our team could arrange delivery and make things easier for you. Really appreciate your understanding.
Got exactly what I wanted at Avery…
Got exactly what I wanted at Avery reasonable price very happy thanks
18 May 2026
Reply from Tilemall Pty Ltd
Thanks, Bronwyn! Great to hear you found exactly what you wanted at a good price. Enjoy your new tiles!
Fabulous customer support when needed…
Fabulous customer support when needed to get the job done in a hurry
Went the extra mile to help out making sure the tradies were made sure they got there delivery on time to keep them working
Thank you
6 June 2026
Reply from Tilemall Pty Ltd
Thank you! We’re so glad the team could help keep everything on track and make sure your delivery arrived when it was needed. Really appreciate your kind words.
Easy to navigate the site and lots of…
Easy to navigate the site and lots of colours to choose from, I went with Sage and couldn’t be happier!
13 May 2026
Reply from Tilemall Pty Ltd
Great choice, Lynn! Sage is such a lovely colour. We’re glad the website made it easy to find what you were looking for.
Base my experience ordering my tile…
Base my experience ordering my tile samples is excellent. This company delivered best, with wonderful service to their customers.
11 May 2026
Easy ordering and great service delivery
16 June 2026
T received the tile in good time
T received the tile in good time. the only thing was the cost of mailing it - they are heavy
29 May 2026
Reply from Tilemall Pty Ltd
Hi,
Thank you for your feedback. I'm glad to hear that the tile arrived in good time.
I completely understand your concern regarding the postage cost, especially as tile samples can be quite heavy.
Just to clarify, we provide all samples free of charge, and customers are only asked to cover the shipping cost, which in this case was $15 including GST. All of our sample deliveries are sent via Australia Post, and the freight charges are determined by their shipping rates.
We certainly understand that freight costs in Australia can be quite expensive, and we appreciate your understanding.
Please let me know if there is anything else I can assist you with.
Kind regards,
Nikki
Prompt and efficient customer service
29 May 2026
Reply from Tilemall Pty Ltd
Hi,
Thank you so much for your kind feedback!
We're delighted to hear that you're very happy with both the service and the quality of the tiles. Your support means a lot to our team, and we truly appreciate you taking the time to share your experience.
We hope to assist you again with future projects.
Kind regards,
Nikki
They have a lot of beautiful tiles
They have a beautiful tiles and very reasonable prices, unfortunately one of the tiles I really wanted was on back order and Klaus was so helpful in keeping me up to date on their situation and had them dispatched as soon as they came in, and he was the go to man when I ended up needing more, a real champ, thanks tilemall
12 June 2026
Reply from Tilemall Pty Ltd
Thank you for your feedback.
We're glad to hear the ordering process and tracking experience were easy and straightforward. We're sorry that the delivery did not go as planned and appreciate you bringing this to our attention. We will review the issue with our delivery team to help improve our service moving forward.
Thank you for your support.
I paid $15 for 2x sample mosaic tiles
I paid $15 for 2x sample mosaic tiles. The 1st sample of a mosaic penny round tile consisted of 4x penny round tiles (on a diagonal angle) out of a full sheet of 200+ tiles - impossible to use as a "sample".
The 2nd sample was of a fan/fish scale mosaic which consisted of only 2 tiles out of a full sheet.
4 June 2026
Reply from Tilemall Pty Ltd
Thank you for your feedback, and we're sorry to hear that the mosaic samples did not meet your expectations.
We would like to clarify that the samples themselves are provided free of charge, and the $15 fee covers Australia Post shipping only. Due to the nature of mosaic products and the standard size of our sample packaging, mosaic samples are supplied as small cut sections rather than full sheets.
We understand that this may not have provided the level of detail you were hoping for, and we appreciate your feedback as it helps us improve how we communicate sample expectations for mosaic products.
Thank you for taking the time to share your experience.
Beautiful Mirror
Absolutely beautiful bathroom mirror. Very high quality and fast service. Highly recommend.
21 May 2026
Reply from Tilemall Pty Ltd
Thank you for your wonderful feedback!
We're delighted to hear that you love your new bathroom mirror and that you're happy with the quality and service you received. Your recommendation means a lot to our team.
Thank you for choosing Tilemall, and we hope to assist you again with your future projects.
Tile mall was easy to order from and…
Tile mall was easy to order from and quick with delivery
4 June 2026
Reply from Tilemall Pty Ltd
Thank you for your feedback!
We're glad to hear that you found Tilemall easy to order from and that your delivery arrived quickly. We appreciate your support and look forward to helping you with your next project.
Thank you for choosing Tilemall!
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