Tileflair Reviews 

1,687
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpful advice, and friendly demeanor, making the entire process pleasant and efficient. Many people appreciate the wide selection of high-quality products, often finding exactly what they need. The service is frequently highlighted as superb, with easy ordering and straightforward processes, ensuring a positive experience. However, some people mentioned receiving damaged tiles or finding that ordered items were incorrect. Reviewers occasionally reported cracked tiles or receiving a different color than what was ordered, which sometimes required replacements.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, consistently praising the high quality and excellent... See more

Service

Customers consistently report positive experiences with the service, describing it as fantastic, excellent,... See more

Delivery service

People report positive experiences with delivery service, often highlighting prompt and quick arrivals, with... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy order and delivery. Great choice. A few tiles were damaged and they were replaced within 24 hours- all very easily done via email with Aaron from customer services. Aaron also arranged a speedy r... See more

Company replied

Rated 5 out of 5 stars

Recently purchased tiles from the Reading branch for our downstairs loo. Great selection of tiles and the staff were helpful throughout the process, giving guidance and advice where needed, and w... See more

Company replied

Rated 5 out of 5 stars

We went very late on Saturday afternoon to Tileflair Exeter with about 45 minutes to closing. Will on the front desk was absolutely excellent. Even that late in the day he took his time to help us.... See more

Company replied

Rated 5 out of 5 stars

Have used Tile Flair since they first opened their doors As a trader have. always been warmly greeted when requiring materials or advice on specific issues regarding tiles and adhesives . They are... See more

Company replied


Company details

  1. Tile Store
  2. Ceramics Wholesaler
  3. Decoration and Interior Design Store
  4. Flooring Store
  5. Home Improvement Store

Written by the company

At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.

Tileflair, Create Something Beautiful

Written by the company

We're committed to offering excellent customer service
Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,687)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service at tileflair spoke to…

Great service at tileflair spoke to this young chap named Corey who provided useful information about vipaboards and some off ambers products much appreciated

22 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks, Frankie! Corey will be thrilled to hear his product advice was helpful. We’re proud to offer knowledgeable service and we really appreciate your kind words.

Rated 5 out of 5 stars

Visited the Warmley branch recently and…

Visited the Warmley branch recently and the staff were very, helpful friendly and knowledgeable. Good selection of tiles. I am pleased with my purchase

29 October 2025
Unprompted review
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Reply from Tileflair

Thank you, Alex! We’re so pleased the Warmley team made your visit informative and friendly. It’s great to hear you’re happy with your purchase and we appreciate the feedback.

Rated 5 out of 5 stars

Warm welcome in Warmley

I visited Tileflair in Warmley and would highly recommend. Lee gave us loads of help and advice. The quality and range were spot on too.

31 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks so much, Will! We’re delighted Lee could offer helpful advice and that the range and quality hit the mark. Your recommendation means a lot and we’d love to welcome you back.

Rated 5 out of 5 stars

I returned some boxes of tiles from my…

I returned some boxes of tiles from my order to warmley tile flair and got amazing service! Thank you! So helpful.

31 October 2025
Unprompted review
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Reply from Tileflair

Thank you, Ella! We’re glad your return experience was smooth and supportive. The Warmley team will be thrilled with your feedback and we’re always here to help.

Rated 5 out of 5 stars

Simon and Damien were a huge help with…

Simon and Damien were a huge help with the choices I had to make for tiles and grout for my house renovation. Their expertise was second to none and their friendly and cheerful approach to customer service made every visit to Tile Flair a pleasure.

31 October 2025
Unprompted review
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Reply from Tileflair

Thanks, Charles! Simon and Damien will be delighted to hear their friendly, knowledgeable support made your renovation choices easier. We’re proud to offer service that makes every visit a pleasure.

Rated 5 out of 5 stars

Top notch Warmley!👌

The customer service at the Warmley branch was first-class. The team were friendly, knowledgeable and genuinely interested in helping me find the right tiles for my project. They offered expert advice on colours and finishes - and even suggested some design ideas.

27 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks so much, Richard! We’re thrilled the Warmley team impressed with their expert advice and creative suggestions. It’s great to hear they helped you find the perfect tiles and we really appreciate the kind words.

Rated 5 out of 5 stars

Just fantastic,friendly staff

Just fantastic,friendly staff at the Warmley branch 👍🏻
Really informative and helpful,very impressed!

31 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thank you, Lucy! We’re so pleased the Warmley team impressed with their friendly, informative service. Your feedback means a lot and we’re glad your visit left such a positive impression.

Rated 5 out of 5 stars

Tile Flair Warmley

Advice and products from Tile Flair has always been fantastic. I always use the Warmley branch and will never go anywhere else. Always nice to catch up with the team.

18 October 2025
Unprompted review
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Reply from Tileflair

Thanks so much, Oliver! We’re proud to be your trusted tile supplier and the Warmley team will be delighted to hear your kind words. It’s always a pleasure to catch up and support your projects.

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff. Went above and beyond. Would really recommend the Warmley Branch.

28 October 2025
Unprompted review
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Reply from Tileflair

Thank you, Danny! We’re thrilled the Warmley team went above and beyond to support you. Your recommendation means a lot, and we’re always happy to help with your next tiling project.

Rated 5 out of 5 stars

Tileflair Warmley

I went into Tileflair to get some ideas for my kitchen project, everyone I dealt with was extremely helpful. I was also offered samples to help me decide.

18 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks, James! We’re glad the team could offer helpful advice and samples to support your kitchen project. It’s great to hear your visit was informative and we’re here whenever you’re ready to take the next step.

Rated 5 out of 5 stars

Great service!

1 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thank you, Glen! We’re so pleased your visit to Swindon was a positive one. Your feedback means a lot and we’re always here to help with your next tile project.

Rated 5 out of 5 stars

Have used Tile Flair since they first…

Have used Tile Flair since they first opened their doors
As a trader have. always been warmly greeted when requiring materials or advice on specific issues regarding tiles and adhesives .
They are my number 1 for All my tiling requirements

28 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks so much, Ollie! We’re honoured to have supported your trade needs since day one. The Swindon team will be delighted with your feedback and we’re proud to be your number one for tiling advice and materials.

Rated 5 out of 5 stars

Really welcoming store

Really welcoming store, wasn’t sure what I wanted at first but all the staff at Swindon were really helpful.

29 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thank you! We’re glad the Swindon team made your visit feel welcoming and helpful, even when you weren’t sure what you needed. We’re always happy to guide you through the options and we appreciate the 5-star review.

Rated 5 out of 5 stars

Tileflair Swindon are my go to tile…

Tileflair Swindon are my go to tile store.
I send all my customers in and they can never fault them.

Matt and the team are always extremely helpful and knowledgeable.

31 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks, Jake! We really appreciate your continued trust and referrals. Matt and the team will be thrilled to hear they’re your go-to, and we’re proud to support your customers with reliable, knowledgeable service.

Rated 5 out of 5 stars

Would highly recommend

Called in to get advice on my bathroom refit, they were incredibly patient and helpful to me. Will definitely be dealing with them and would highly recommend.

22 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thank you, Thomas! We’re so pleased the team could support your bathroom refit with patience and clear advice. Your recommendation means a lot and we’re always here to help.

Rated 5 out of 5 stars

Wonderful Service

I came into store, not sure what I was looking for, the team at Swindon were more than happy to help, with a warm welcome, sharing their knowledge and showing me around the showroom. Nothing was too much trouble. I will be back!

30 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks so much, Bob! We’re delighted the Swindon team gave you such a warm welcome and helpful guidance. It’s great to hear your visit was stress-free and we’d love to see you again soon.

Rated 5 out of 5 stars

Lee and the team from Warmley are…

Lee and the team from Warmley are really knowledgeable and always helpful when picking out different products!

29 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks, Archie! We’re so pleased Lee and the team made your visit to Warmley a great one. It’s always a pleasure to support your tile projects and we really appreciate the kind words.

Rated 5 out of 5 stars

Great place for tiles

Thoroughly enjoyed my visit to Tileflair warmley today nice staff and great choice of tiles l would highly recommend this place for tiles

30 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks so much, Patrick! We’re delighted you enjoyed your visit to Warmley and found both the team and tile selection impressive. Your recommendation means a lot and we’d love to welcome you back anytime.

Rated 5 out of 5 stars

Popped into the Swindon store today

Popped into the Swindon store today. Was greeted by a friendly member of staff that was polite and very helpful. I wasn’t sure what I was looking for at first but after some help and advice I managed to pick the perfect tiles for my kitchen

30 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks so much, Riley! We’re delighted you had a smooth experience at Swindon and we appreciate the feedback. We hope your tile project is going well!

Rated 5 out of 5 stars

Darren was very helpful

Darren was very helpful

30 October 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks, Matthew! We’re glad Darren could offer helpful support during your visit. Your feedback means a lot and we’re always happy to assist with your next tile project.

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