It's ridiculous that the price you see during the whole process of booking appears to be valid for Maestro cards only. All other payment methods will add up to the final sum, but you'll see that at t... See more
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I was having trouble completing my Ryanair verification and couldn’t find a solution after trying with several agents. Then I spoke with Savina Safiulova, who helped me perfectly.she was patient, frie... See more
Company replied
Everything worked smoothly. Ticket was received within 20min. Despite excessive charges for credit card payment, it was still very substantially cheaper than buying directly from the airline. I just h... See more
Company replied
Company details
Written by the company
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Austria
- +370 521 410 16
- info@tickets.lt
- tickets.lt
3.2
Average
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Smooth process and all needed…
Smooth process and all needed information provided immediately after purchase (direct flight reservation numbers, baggage allowance and etc.).
Also as it was multi-flights, so I have saved a lot versus booking directly with airlines.
1 October 2024
Reply from Tickets.lt
Thank you for your feedback! We're glad to hear that the process was smooth and that you received all the necessary information right after your purchase. It's great to know that booking with us helped you save on your multi-flight reservation. We look forward to assisting you again in the future!
Marta L was great appreciate her fast…
Marta L was great appreciate her fast response just wish the ticket verification was a bit quicker when buying on the go its a bit stressful
24 September 2024
Unprompted review
Reply from Tickets.lt
Thank you for your feedback! We're glad to hear that Marta provided you with fast and helpful service. We understand that waiting for ticket verification can be stressful, especially when you're on the go, and we appreciate your patience. We're constantly working to improve our processes and will take your suggestion into account to make the experience smoother for our customers.
If you need further assistance, don’t hesitate to reach out. Safe travels!
Need to change the Mastercard thing
Need to change the Mastercard thing. It's anoying and misleading. You do all the steps and at the end the price changes if you don't have one.
22 September 2024
Unprompted review
Reply from Tickets.lt
Dear Mantas Cerv,
Thank you for your feedback. We understand your concern regarding the pricing adjustments for payment methods, and we apologize for any inconvenience caused. The price difference occurs due to fees associated with certain payment options, and while we strive to make this clear during the booking process, we will certainly take your input into consideration to improve transparency and reduce any confusion in the future.
If you have any other questions or need further assistance, feel free to reach out. We're here to help!
Worst company ever
5 September 2024
Reply from Tickets.lt
Thank you for sharing your feedback. We are very sorry that you have such a negative opinion of our company. Our specialists provided a full consultation via the buyer's email to address your concerns. We hope that you were able to complete the online check-in successfully and that your flight went smoothly. If there is anything else we can assist you with, please don't hesitate to reach out.
Tickets.lt -“Nightmare awaits”
Tickets.lt -“Travel awaits”, i personally think they should change their moto to “Nightmare awaits”. Bought Turkish airlinestickets to Cebu, Phillipines. Trip was cancelled and changed 2 times until they suggested tickets which we couldn’t accept. So we asked for a refund. Service was canceled so we thought there will be no issues with refund. Boy we were wrong. No tickets, no money, comunication is on the level - we’re waiting for someones approval. Already 14 days. Tickets we wanted to buy have risen in price from 3k to 4,5k EUR in the meantime. I suggest strongly avoid this *hithole, don’t try to save anything, buy - directly from airline. Have peace of mind.
Update 09.12 While tickets.lt wait for approval to refund the service they can't provide, trip.com refunded me in 24hours for domestic flight in Philipines which was cancelled. Choose wisely your trip agency. You can see real quality when issues arise.
Update 09.21 no refund by this time so it's almost a month. And no communication from vendor. They don't respond to any type of communication. Had to fill up insurance claim.
Update 09.28 no refund although EU rules set maximum term of 14 days. Opened a case against tickects.lt (TTN Gmbh) on court with additional requirements.
28 August 2024
Unprompted review
Reply from Tickets.lt
Dear Tadas,
We are urgently checking your order information and the status of your refund.
Please wait a little longer.
We will update our response here as soon as possible.
12/09
Your ticket refund request has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the request, we will certainly inform you by letter to the buyer's email address. We understand how important it is for everyone to receive compensation for their tickets at this time. However, until the airline authorizes the return of your tickets, we do not have the possibility to technically process your request. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are obliged to comply with the procedures and regulations established by the airlines.
We are sorry to hear about your frustration and we fully understand your concern regarding the refund of flight tickets. We want to clarify that we are not waiting for money from the airline, but for the authorization of the ticket refund request. Before proceeding, we need to get confirmation from the company that a full refund of your tickets has been agreed.
We apologize for the inconvenience and will do everything possible to resolve the situation as quickly as possible. We remain available for any further clarification.
22/09
We sincerely apologize for the frustration and inconvenience you've experienced with your booking and refund process. We understand that having your trip canceled and dealing with delays in communication and refunds is extremely stressful, especially with rising ticket prices.
Unfortunately, the refund process can sometimes take longer than expected, as it depends on approvals from third parties such as airlines. We assure you that we are actively working on getting this resolved and processing your refund as quickly as possible. We regret that it has taken this long and understand how upsetting the situation has become.
We appreciate your patience, and we will follow up with you directly to provide an update on your refund status. Please don’t hesitate to reach out if you have any further questions or concerns.
06/10
Thank you for your feedback, and we sincerely apologize for the negative experience you've had with our service. We understand how frustrating this situation must be for you, especially with the delays and changes surrounding your tickets to Cebu.
We want to inform you that we made a decision to process your refund on October 4, even before receiving authorization from the airline. Typically, the funds are transferred to the buyer's account within 1-3 banking days. If you do not see the funds in your account after this period, please let us know, and we will provide you with confirmation of the refund, which you can use to check the status of the transaction with your bank.
We appreciate your patience as we work to resolve this matter and are committed to improving our communication and service. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Customer Support Team
Quick customer support
When buying tickets, autofill automatically filled in the wrong passenger details and we bought the tickets with the wrong name. Customer support Iryna was quick to help, we are very thankful to her!
1 September 2024
Unprompted review
Reply from Tickets.lt
Thank you for your kind feedback! We're delighted to hear that Iryna was able to assist you quickly and efficiently with your ticket issue. We'll make sure to pass along your gratitude to her. Should you need any further assistance, feel free to reach out to us anytime. Safe travels!
Reply from Tickets.lt
Thank you so much for your kind feedback! We're thrilled to hear that Yuliana and Chaplia provided you with amazing service. Your satisfaction is our top priority, and it's always wonderful to know when our team members make such a positive impact.
If you need any further assistance, don't hesitate to reach out to us.
Scamming at the last step
When purchasing tickets, I had a price of 81e displayed all the time, I did not choose any additional options. Upon reaching last step, the website shows that I had -5e "discount" applied, because `Maestro` card was chosen as payment method. After I have chosen `Mastercard Debit`, price changed to 86e.
I do not care about the 5e, the price was still good for the flight. However, I felt like an idiot pressing the "Pay" button after being tricked so scummily.
22 August 2024
Unprompted review
Reply from Tickets.lt
Hello!
Thank you for sharing your experience with us. We sincerely apologize for any frustration you may have experienced during the checkout process.
We understand that the price difference between payment methods can be unexpected and cause some confusion. Please note that we do not intend to mislead our customers in any way. The price change you've noticed is due to a discount that is automatically applied when using certain payment methods, such as Maestro cards.
We appreciate your understanding that despite this, the overall price was still competitive. However, we take your feedback seriously and will work to improve the clarity of our pricing information so that our customers can make informed decisions without any surprises.
If you have any further questions or concerns, please do not hesitate to get in touch. We appreciate your feedback and hope to make your work easier in the future.
False information
Before paying for the tickets it said baggage included, after paying and getting the ticket i had to pay extra for baggage. The company did nothing to resolve the issue, except offer me to pay for it extra.
2 August 2024
Reply from Tickets.lt
Dear Edvinas,
Thank you for your feedback. We understand your frustration regarding the baggage charges.
After reviewing the screenshots you provided, we noticed that the date and price of the fare for tickets with luggage are missing. This makes it difficult to confirm that these are indeed the tickets you booked. Additionally, our technical team has thoroughly reviewed the order creation process and checked the reservation step by step. Unfortunately, there is no indication that luggage was included at the time of booking.
We apologize for any confusion and inconvenience this may have caused. Your feedback is important to us, and we will use it to improve our services.
Thank you for your understanding.
Yuliana answer to my question…
Yuliana answer to my question immidiately! I did not expect to get the information so quick.
6 August 2024
Unprompted review
Reply from Tickets.lt
Thank you so much for your positive feedback! We're delighted to hear that Yuliana was able to respond to your question promptly. Providing quick and accurate information is one of our top priorities, and it's great to know we met your expectations.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out.
They try to rip you off if you will need some services
I need to change dates of my flight. They send me an invoice and asked to pay 383,84eur!!! I just checked airline website and there is clearly written that cost of changes is 28eur. Cheaters!!! Never ever again. Better to buy direct from airlines!! Booking number YANNBD8E. Just read tickets.lt answer to my complaint. Additional charges… 384eur tickets.lt fee against 28eur airlines fee. I paid for tickets 240eur. Just avoid this company at any cost.
6 August 2024
Unprompted review
Reply from Tickets.lt
Dear Customer,
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
07/08
Thank you for sharing your feedback. We deeply regret any frustration or inconvenience you’ve experienced.
The amount charged for making changes to your ticket is regulated by the rules of the airline's tariff. While the airline itself may charge 28 EUR for the change, additional costs may include service fees and any fare difference between the original and new flights.
In your case, the amount for changes was correctly calculated by the system.
Your first change request has already been closed due to non-payment. You can now send a new request through your personal account if the changes are still relevant for you.
If you have any further questions or need additional assistance, please feel free to contact us directly.
07/08
If you need (if you have lost) details of the amount to be paid for changes, you can contact us by email info@tickets.lt
Prompt and solution-oriented reply
I asked a question to info email and I received a prompt and solution-oriented reply from Marta in customer care service.
24 July 2024
Unprompted review
Reply from Tickets.lt
Thank you for your feedback!
We are delighted to hear that you received a prompt and solution-oriented reply from Marta in our customer care service. Your satisfaction is very important to us, and we are glad Marta could assist you effectively.
We appreciate your kind words and look forward to serving you again in the future.
Bought a ticket and did not get it
Bought a ticket on tickets.lt and went to bed, when woke up in the morning tickets.lt send me a message that my flight was not bought, but I completed the transaction and tickets.lt got the money. Had to buy ticket twice the price the next day, i dont understand, how can i buy and pay for a ticket, yet not get it? last time i use this garbage company
18 July 2024
Unprompted review
Reply from Tickets.lt
Dear Tomas Rimkus,
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
I needed date change of the return…
I needed date change of the return flight Tickets.lt rejected my request giving false argument: the same day bought a new return ticket via Tickets.lt with the date I needed. When I tried to return the ticket Tickets.lt rejected and recommended to request ag again after my return from the trip. I requested again and Tickets.lt rejected my request again.
3 July 2024
Reply from Tickets.lt
Hello!
We have checked the information on your order in detail. We would like to inform you that according to the rules of the airline tariff, your ticket is completely non-refundable.
We have also checked the information regarding the change request and would like to inform you that your new reservation and the return flight of the old reservation are issued with different airline codes, because of this we were not able to rebook the ticket on your desired flight.
Sorry for the inconvenience.
Reply from Tickets.lt
Dear Fausta Gedminaite,
Thank you for your feedback.
We are sorry to hear that you had a less than satisfactory experience. Unfortunately, we could not make changes to the passenger's passport data as the change surcharge was not made in time. As a result, no changes were processed.
We hope you were still able to use your flight tickets without any further issues.
Avoid this website at all cost
One of the absolute worst booking experiences of my life. Customer support supposedly speaks English, although the website itself is in Lithuanian. But guess what? They barely speak English too!
I purchased my tickets to and from Brussels, selecting specific seats. Upon approval, those seats were changed not once, not twice, but three times for the flight to Brussels. And for the return flight? I got this: "Unfortunately, we're unable to provide Pre-reserved seat assignment service for VYTENIS JAKUBAUSKAS on Vilnius (Lithuania) → Brussels (Belgium) flight."
WHY DO YOU EVEN BOTHER INFORMING ME THAT THE SEATS WERE RESERVED AND CLEARED WHEN I INITIALLY BOOKED AND PAID? And on top of that, customer support has no clue what my issue is. Almost no one has even a B1 level of English to understand the problem. I will definitely file a complaint to get my money back. This is my last time using tickets.lt.
7 July 2024
Unprompted review
Reply from Tickets.lt
Dear Vytenis Jakubauskas,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Gudravimas ar neapsiziurejimas
The final price increased for more then $100 just before payment after I marked card type Visa debit. In despite that it is shown Visa Debit no charges. Very confusing price structure for different cards. Is it on purpose or just mistake?
4 July 2024
Unprompted review
Reply from Tickets.lt
Dear Luiza,
We would like to ask you to specify the unique identifier of the user session so that we can clarify the information in the technical department.
You can provide us with this information by any method that is convenient for you. All contact details are available on our website: Contact details of our agency are listed on the website https://tickets.lt/en/content/support.html
The unique identifier of the user session is located on the payment page at the end of the site page (or in the "Help" section) and consists of 10 digits.
Reply from Tickets.lt
Dear Justina,
Thank you for your kind feedback! We are delighted to hear that you found our service helpful and well-organized.
Your satisfaction is our top priority, and we are pleased to know that we met your expectations. If there is anything else we can assist you with, please don't hesitate to reach out.
Reply from Tickets.lt
Dear Tadas,
Thank you for your feedback! We're delighted to hear that everything was great and that you had a positive experience with us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Andriyana Nosál helped quickly and…
Andriyana Nosál helped quickly and clearly
27 May 2024
Unprompted review
Reply from Tickets.lt
Thank you for your positive feedback! We're delighted to hear that Andriyana Nosál was able to assist you quickly and clearly. We strive to provide excellent service and it's great to know we met your expectations. We look forward to assisting you again in the future.
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