Bad check-in system. Once i booked a flight, and provided reference number was invalid to check-in online. I was hanging on the phone for 1 hour to get support. Then i wrote in support chat in Teleg... See more
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See what reviewers are saying
Don't trust their price, there are hidden fees like payment method charged us 86 eur for the flight. 2 hours after the booking it was cancelled. Doesn't seem a trustworthy agent.
Company replied
Tickets were booked quickly and easily, even though we had to book a last minute flight everything went smoothly on the tickets.lv website. Within a few hours we were informed part of our payment... See more
Company replied
I have had 1 flight booking and 2 train bookings with the Company, you know how the life goes, sometime you change something, sometimes you don't know some things abou your trip and that's when the gu... See more
Company replied
Company details
Written by the company
Tickets.lt ir vadošā tiešsaistes ceļojumu aģentūra, kas specializējas visaptverošu ceļojumu pakalpojumu sniegšanā. Mēs piedāvājam plašu pakalpojumu klāstu, tostarp lidojumu un viesnīcu rezervēšanu, padarot ceļojuma plānošanu ērtu un drošu. Pateicoties mūsu vietnes intuitīvajam interfeisam, jūs varat ātri atrast labākās iespējas savam ceļojumam par vislabākajām cenām. Mūsu mērķis ir nodrošināt mūsu klientiem visaugstākā līmeņa servisu un atbalstu katrā viņu ceļojuma posmā. Uzticiet savus ceļojumus Tickets.lt - savam uzticamajam partnerim ceļojumu pasaulē.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Austria
- +371 665 550 23
- info@tickets.lv
- tickets.lv
3.5
Average
119 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't trust the price, hidden fees, cancellation.
Don't trust their price, there are hidden fees like payment method charged us 86 eur for the flight. 2 hours after the booking it was cancelled. Doesn't seem a trustworthy agent.
15 April 2026
Unprompted review
Reply from Tickets.lv
Dear Andris,
Thank you for your feedback.
We are sorry to hear about your experience and would like to carefully review the situation to clarify what happened with your booking, including the price details and cancellation.
Could you please provide your booking reference number or the email address used for the reservation? This will allow us to investigate your case and assist you properly.
We look forward to your reply.
Cancelled flights with no clear refund timeline
On March 16, 2026, I purchased tickets via tickets.lv for the route Riga - Hurghada - Riga (SkyUp Airlines, flights U5-8911 and U5-8912, total cost €514.55).
On April 1, 2026, I was notified that the return flight Hurghada → Riga (U5-8912, departure May 16, 2026) had been cancelled. An alternative flight on May 13 was offered, which did not acceptable for me. After contacting tickets.lv support, I was informed that in this case I needed to request a full refund which I did on the same day.
Since the ticket was booked as a round trip I had to purchase a new ticket even for the outbound segment, despite the fact that it had not initially been cancelled.
I then purchased a new ticket via tickets.lv for the Riga → Hurghada flight (U5-8911) scheduled for May 6 (€285). However, this flight was later (on April 10th) significantly changed (moved to an earlier date), which forced me to request another refund - the second one in this entire situation.
At the time of writing, almost 2 weeks have passed since I submitted my first refund request (April 1, 2026), yet its status remains unchanged ("Waiting for data about your booking"). tickets.lv support provides only generic responses, stating that they are "waiting for confirmation from the airline", without giving any specific timeline.
Over the phone, I was told that the refund process may take up to 3 months. I consider such timeframes unacceptable, especially given that in case of flight cancellation, passengers are entitled to a refund and such processes should not take months.
As a result, a significant amount of money (€799,55) is effectively "frozen" for an undefined period, with no transparency from tickets.lv.
I would recommend avoiding this agency whenever possible.
1 April 2026
Reply from Tickets.lv
Dear Alexandr Tancov,
Thank you for your detailed feedback. We are truly sorry for the stress and inconvenience this situation has caused you.
We would like to emphasize that the flights in question were cancelled directly by the airline. Your refund request has already been successfully processed from our side, and we have submitted the refund request to the airline for authorization.
Unfortunately, for technical reasons, until the airline authorizes the refund of your tickets, we do not yet have the technical possibility to complete the refund on our side. We understand very well how frustrating it is to wait without a final resolution, especially when this situation has affected your travel plans more than once.
Please be assured that your case has not been ignored. As soon as we receive the airline’s authorization for your refund requests, we will immediately inform you by email sent to the purchaser’s email address.
We sincerely regret the concern this situation has caused and kindly ask for your patience while the airline completes its part of the process.
Reply from Tickets.lv
Dear Elvijs Salmins,
Thank you for your feedback.
We are pleased to know that your experience with our service was positive and fast. Your support is truly appreciated.
Reply from Tickets.lv
Dear Dzintars Grišāns,
We are currently checking the information in detail regarding your review.
Please kindly wait while we investigate the situation.
UPD 10/04
Thank you for communicating with us by email.
We truly appreciate your replies and would like to inform you that the refund has already been processed to the purchaser’s bank account used for the payment of the tickets.
We would be grateful if you could update your review and rating about our company, should your issue now be resolved.
Thank you once again for your feedback and for staying in contact with us.
Hidden fees
Hidden fees in the amount of 6%-16% from the initial amount.
Can be 6% or even 16% hidden fee at the last step. It is named: "card payment processing fee if you use VISA, Mastercard or any other card you may have (except very rare Maestro card which is phased out since 2023 :) )". Seems it is regular policy of tickets.lv simply to get higher in the search results.
After posting review they tried to bribe me with the amount of hidden fees I have already paid. Not paying back the hidden fees, bet offering discount for the next purchase :)
But how I can use this discount if I'm not planning to use the services of company which regularly makes business on hidden fees? After the first bad experience I have tried Tickets.lv more (used only once) and every time these hidden fees appeared. It is not interesting to get future discount together with new hidden fees in the future :)
So I didn't changed 1 star voting.
3 April 2026
Reply from Tickets.lv
Dear Vitolds,
We have already contacted you by email in order to resolve this matter, but unfortunately we have not yet received a reply from you.
Please kindly check your email inbox so that we may assist you further and hopefully improve your impression of our company and service.
UPD 10/04
Thank you for your feedback and for taking the time to share your concerns with us.
We would like to let you know that today we have refunded 16 EUR to the purchaser’s bank account used to pay for the tickets. Please kindly check your account, as the funds should arrive there shortly, depending on bank processing times.
We truly understand that this situation has affected your impression of our service, and we are sorry that your experience was disappointing. At the same time, we want to assure you that we did not leave your case without attention and made every effort to review it and provide a solution from our side.
If you feel that this matter has now been resolved, we would be sincerely grateful if you could take a moment to revisit your review and rating. For us, this means a great deal, because we genuinely try to support our customers and find a fair outcome whenever possible.
Reply from Tickets.lv
Dear Nina Pasparne,
Thank you very much for your kind feedback.
We are delighted to hear that the ticket purchase process was clear, easy, and convenient for you. Making the booking experience simple and user-friendly is always very important to us.
We truly appreciate your trust and your review.
Perfect👌🏻🤟🏿🌷
24 March 2026
Unprompted review
Reply from Tickets.lv
Dear Ms. Marso,
Thank you so much for your wonderful feedback!
We truly appreciate it and will be happy to see you on our website again in the future! ✈️
Good,and fast
11 March 2026
Unprompted review
Reply from Tickets.lv
Dear Ms. Aija Rudovica,
Thank you for your feedback.
We are pleased to know that your experience was good and fast. Your support is truly appreciated.
We look forward to assisting you again in the future.
Lot of additional payments
3 March 2026
Reply from Tickets.lv
Dear Mr. Jeriomin,
Thank you for your feedback and for rating our service. We’re sorry to see that your experience was not fully satisfactory.
We would appreciate it if you could уточнити, what exactly you mean by “a lot of additional payments.” According to your booking, we can see that additional services were added to the tickets. Please note that these services are optional — they are not mandatory, and you can choose to add them or proceed without them.
We also checked our email history and, so far, we only have your request related to preparing documents for reporting purposes.
To help us understand your concerns and improve your impression of our company, could you please clarify what exactly caused your dissatisfaction (for example: which charges you believe were unexpected, at what step you noticed them, or which service you did not intend to add)?
If I could give 0 stars I would
If I could give 0 stars I would. Not going to dive into it, but all I’m going to say is: don't trust this company. I had a flight scheduled with 3 connections. As I arrived at the airport, I was told that one of my flights had been cancelled 2 months ago and I should’ve received an email about it. I received an email only when I confronted them, on the day when my flight was leaving.
Never got the compensation back because I couldn’t change my flights. Had to go through so much and spent a lot of money to get home safely. On top of €650 that I paid for my flights, I had to add over €1000 to that.
Good learning lesson to book your flights or trip’s thru airlines.
1 January 2026
Unprompted review
Reply from Tickets.lv
Dear Burly,
we’re very sorry to hear about your experience and the serious inconvenience and additional costs this situation caused.
To look into what happened and check the communication history and airline updates for your itinerary, please provide your booking number (PNR) or the purchaser’s email address so we can identify your reservation and review the case in detail.
Bought flight tickets
Bought flight tickets, great prices. Got to the point instructions for the checkin from Customer support specialist Khrystyna Malko.
13 February 2026
Unprompted review
Reply from Tickets.lv
Dear Yevhenii Pashkov,
Thank you for your review! We’re happy to hear you found great prices and that the check-in instructions were clear and helpful. We’ll also be glad to pass your kind words to our customer support specialist, Khrystyna Malko.
If you need any further assistance with your booking, please feel free to contact us anytime.
Bad check-in system
Bad check-in system. Once i booked a flight, and provided reference number was invalid to check-in online. I was hanging on the phone for 1 hour to get support. Then i wrote in support chat in Telegram and i got reply after 5-6h during the night. They have provided valid reference code for me to check-in. I guess i would be required to pay extra $ to check-in offline because of service could not provide proper ref number.
Also, charing 13 eur additionaly for paying non-maestro card (i never seen anyone using maestro)...
14 January 2026
Unprompted review
Reply from Tickets.lv
Dear Deniss,
Thank you for your feedback. We are sorry to hear about the difficulties you experienced with online check-in and the time it took to receive support.
Please note that the check-in PNR is always indicated on the e-ticket. We have also already sent more detailed information to the purchaser’s email address, including all necessary screenshots for confirmation.
Regarding your comment about the additional 13 EUR on the payment page, we have reviewed this matter as well. We have sent you an email and are currently waiting for your reply, so we can resolve the situation and help improve your overall impression of our service.
Kindly reply to our email at your earliest convenience. We would also appreciate it if, once your issue is resolved, you could reconsider and update your review and rating based on the final outcome.
UPD 19/01
Thank you for your communication by email. We are glad that we were able to find a suitable and beneficial solution for your case. If you have any further questions, please do not hesitate to contact us.
Reply from Tickets.lv
Dear Customer,
Thank you for your feedback.
We’re glad to hear that you were satisfied with our service and appreciate you taking the time to share your experience.
Fast and quick support
Fast and quick support. Lets see how it will work fir future purchases as well.
6 January 2026
Reply from Tickets.lv
Dear Inga Daldere-Bebrovska,
thank you for your feedback.
We are glad to hear that you found our support fast and efficient. We appreciate your trust and look forward to assisting you with future purchases as well.
I had a great experience
Thank you for the service! It is clear, easy and with a good selection of prices!
Merry Christmas to everyone!
13 December 2025
Unprompted review
Reply from Tickets.lv
Thank you very much for your kind feedback, Olena!
We are delighted to hear that you had a great experience and found our service clear, easy to use, and offering a good selection of prices. Your words mean a lot to our team.
We wish you a Merry Christmas and a joyful holiday season! Thank you for choosing us.
Missing boarding pass
I had bought four tickets, one from Airbaltic, two from Scandinavian airlines and one from Rynair. the Airbaltic and scandinavian airlines tickets worked fine and I could easily check in and get the boarding passes but when I tried to retrieve my rynair boarding pass, it wouldn't find it as it was booked on some tickets.lv email. I called and emailed a few days before and the consultant responded that its normal that they book the ticket with their company email and that they will complete check in for me and send me the boarding pass and I wouldn't need to do anyhting. This did not happen, so I called again the night before the flight and the consultant on the phone said that the ticket would be sent to me at ~07:00AM. This also didn't happen, so I called again a few hours before the flight, and this time, after waiting on the line for a while the consultant just said that they could check me in while being on the call and I had to give a few of my personal details. I do not understand why write and tell me that I do not need to do anything and that they will handle everything if it is clearly not true, as I had to call many times. Its also pretty clear that if I hadn't called them multiple times, I would most likely not get my boarding pass on time. Its also unclear to me, why the consultant I spoke on the phone the night before the flight could not check me in if it was as simple as asking me for some personal details and doing it while being on the call.
7 December 2025
Unprompted review
Reply from Tickets.lv
Thank you for your detailed feedback, Marks.
We sincerely apologize for the inconvenience you experienced with the Ryanair check-in process. This is certainly not the level of service we aim to provide, and we understand how stressful it can be when boarding passes are not received on time.
To help us review the situation in detail and understand what went wrong, could you please provide your booking number or the email address used during the purchase? This will allow us to check the communication history, verify the timeline of events, and ensure appropriate follow-up with our team.
Thank you once again for bringing this to our attention — your feedback truly helps us improve. We remain at your disposal and will gladly assist further once we receive your booking details.
Very great service
They answered very fast and were really sweet. Sabina Safiulova was the one talking to me
25 November 2025
Unprompted review
Reply from Tickets.lv
Dear Kate Leisavniece,
Thank you so much for your lovely feedback! We’re truly happy to hear that you had a great experience with our service.
It’s wonderful that Sabina was able to assist you quickly and kindly — we will gladly share your kind words with her.
If you ever need any help in the future, we’re always here for you.
Reply from Tickets.lv
Dear Ēriks Fricsons,
Thank you very much for your positive feedback.
We truly appreciate your trust and are glad to know that your experience with us has been smooth and problem-free.
If you ever need any assistance, we are always here to help.
Good assistance
Thanks a lot to assistant Kate Miller for assisting me with issues regarding my flight ticket and helping me work on fixing the issue, the response was pretty quick and helpful
17 November 2025
Unprompted review
Reply from Tickets.lv
Dear Squenzy,
Thank you very much for your kind feedback. We are delighted to hear that our colleague Kate Miller was able to assist you quickly and efficiently with your flight-ticket issue.
Your positive experience means a lot to us, and we truly appreciate you taking the time to share it.
If you need any further assistance, we are always here to help.
Date and time transfer 3 times
Date and time transfer 3 times. Needed to recheck the invoice info because of making mistakes.
Do the job more careful
3 November 2025
Reply from Tickets.lv
Dear Bea,
Thank you for your feedback, and I’m really sorry for the inconvenience you experienced.
All those changes were made directly by the airline, and unfortunately, as an agency, we cannot influence their internal updates — though we completely understand how frustrating this can be.
I can see that your tickets have already been reissued and the new ones were sent to you.
If anything still needs attention or you have questions, we’re here to help.
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