We mistakenly selected the wrong departure date when purchasing our tickets. We contacted the company immediately, and they assured us that the tickets would be changed. However, instead of resolving... See more
Company replied
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See what reviewers are saying
I had an issue with flight tickets and online airport check in (turned out that last 2 names were written together without space between them). Contacted support and Yuliana solved it really fast and... See more
Company replied
I reached out to customer support through their Telegram bot at 3 AM, and after being connected with an agent, Mariia Yatsun, she helped me solve all my issues in just 10 minutes. I was amazed by the... See more
Company replied
With the help of Mariia Yantsun, I got the tickets, even though the app had a technical problem. A technical fault delayed receiving the ticket for half a day, but in the end the Mariia helped me out... See more
Company replied
Company details
Written by the company
Tickets.ee on juhtiv veebipõhine reisibüroo, mis on spetsialiseerunud reisikorralduse tervikteenuste pakkumisele. Pakume laia valikut teenuseid, sealhulgas lennupiletite ja hotellide broneerimist, mis muudab teie reisi planeerimise mugavaks ja turvaliseks. Meie veebisaidi intuitiivse kasutajaliidese abil saate kiiresti leida oma reisi jaoks parimad valikud soodsate hindadega. Meie eesmärk on pakkuda oma klientidele igal reisietapil kõrgeimat teeninduse taset ja tuge. Usaldage oma reisid Tickets.ee-le – teie usaldusväärsele partnerile reisimaailmas.
Contact info
Jõe tn 3-302, 10151 , Tallinn, Estonia
- +372 610 4204
- info@tickets.ee
- tickets.ee
3.8
Great
60 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FRAUDSTERS
We mistakenly selected the wrong departure date when purchasing our tickets. We contacted the company immediately, and they assured us that the tickets would be changed. However, instead of resolving the issue, we were repeatedly misled over the phone. In the end, both our tickets and our money were lost.
26 September 2025
Unprompted review
Reply from Tickets.ee
Dear Niina,
We’re truly sorry this experience left you frustrated, and we understand how upsetting it is when travel plans fall apart.
We would like to clarify the situation. Changes or refunds are governed by the airline’s fare rules, and we’re not able to override those conditions. In our system we can see that one of the alternative flights you requested was available for rebooking, but the airline required a change fee. Since the fee was not paid, the request was closed automatically.
If you have any questions, please write to us.
I WAS SICK AND THEY DID NOT GIVE MY…
I WAS SICK AND THEY DID NOT GIVE MY MONEY BACK !!! HOW I GO TO FLIGHT WITH STOMACH PROBLEM THAT NOT FOOD STAYS IN MY BODY AND ALL COMES OUT ???? WOULD I COME AND SHI.TTT Alll AIRPLAIN NEXT TIME ????
15 September 2025
Reply from Tickets.ee
Dear Chris,
We’re truly sorry to hear about your health situation and fully understand how difficult this was for you.
Unfortunately, the airline did not authorize a refund on the basis of illness. All medical-related refunds are decided solely by the airline, and as a travel agency we cannot influence or override their internal policy or final decision.
We sincerely regret the inconvenience this has caused and thank you for your understanding.
Non existing customers service
Non existing customers service. They claim to have 24/7 customer service. Listened two times in a row that im first in line for half an hour, then the phone was just hanged up.
Avoid this kind of service and dont buy tickets there
My reply to companies responce.
The instructions given were faulty and verification wss not possible with the instructions given. Ryanair system did not picked up reservation with the instructions given and showed 404 error page. Paid additional bagage was never added to the service.
Customer service was unavailable to reach despite 24/7 advertised support service. Something was seriosuly wrong with this booking since we could not find it even on ticket.ee site under "minu pilet" All guidance from the company to customers how to act in these situations is sloppy and misleading.
This all resulted aditional expences which this "ticket.ee" is trying now to refuse to cover by all means.
Think several times before you use this service.
23 August 2025
Unprompted review
Reply from Tickets.ee
Dear Tarmo Almann,
Thank you for your feedback. We are sorry to hear about the difficulties you faced when trying to reach our support team.
We would like to clarify that we have repeatedly contacted you by email with the necessary information regarding the verification procedure. Completing this verification is a mandatory requirement set by the airline in order to use online check-in.
Our system shows that the instructions and details for verification were sent to your registered email address immediately after the tickets were purchased. Without completing this step, it is unfortunately not technically possible to add baggage to your booking.
These requirements are determined by the airline, and as a service provider we cannot change or make exceptions to them. We apologize if this caused you inconvenience and disappointment.
We hope that with this clarification, your opinion of our service may change, as we always aim to respect and protect the rights of our customers.
UPD 27/08
Thank you for your detailed feedback, and we’re sorry for the frustration you experienced.
Regarding the verification: if there are difficulties completing verification or managing your booking on the airline’s official website (e.g., error pages or the booking not being found), this lies outside of our technical control. In such cases, we recommend contacting the airline’s support directly so they can resolve any website or system issues on their side. We’re, of course, happy to provide any booking data the airline may request.
Regarding the paid hand luggage: we apologize for this inconvenience. We have initiated a full refund of €41 for the service. The amount will be returned to the same bank account used for the original payment within 2 banking business days. Please wait for the funds to appear on your statement.
If you still have trouble accessing your booking or need any documents to share with the airline, please reply with your booking number or purchase email, and we’ll assist promptly.
UPD 27/08
Dear Mr. Almann,
We would like to inform you that today, August 27, we have refunded the amount of €41 for your additional luggage to the same bank account used to pay for your tickets. Usually, the funds are credited within 1–3 business banking days.
If you do not see the amount in your account after this period, please let us know, and we will provide a confirmation of the refund. You can use this document to clarify the status of the transaction with your bank.
We sincerely apologize for the inconvenience you experienced and appreciate your patience while we resolved this issue. If possible, we would be grateful if you could update your review to reflect that the refund has now been processed.
Thank you for your understanding.
Reply from Tickets.ee
Dear Kristel Kleinot,
Thank you for your kind feedback! We’re happy to hear that you found the service comfortable and fast. Your satisfaction is very important to us, and we look forward to assisting you again in the future.
Unreliable, Unresponsive, and No Accountability
Order: WID7IOFA
Booking through this agency has been a frustrating and unacceptable experience. They work with an airline that completely blocks PNR verification from agency bookings, meaning there is no way for the traveler to verify the ticket directly. They are unable to provide written confirmation from the airline, only repeatedly telling you it's confirmed "verbally" and who going to trust me verbally at airport if they have given me a dummy ticket?
Their solution? “Wait until check-in” or find out at the airport. Completely unacceptable. That’s gambling with the traveler’s plans. On top of that, support has been horrible. Why to avoid:
• The phone number Georgian Air provided (+995322196530) claimed be available 24/7 is unreachable.
• Your WhatsApp support is text-only and cannot provide verbal or immediate response so waiting till departure date is suicidal.
• Your customer support has been slow, unavailable and unhelpful. Dropping the call mid-conversation, making calls from random Austrian numbers I can’t return or call, while their Georgian line for tickets.ge is dead.
****Updated 11/06/2025***
I’ve repeatedly requested a valid e-ticket or written confirmation from the airline. They have been unable to provide either, yet still refuse to issue a refund. Instead, they told me to confirm with the airline myself (which I did, and airline refused to confirm any bookings from agencies) or to cancel the booking myself — which would mean paying cancellation fees for an issue that is entirely their fault. They shift all responsibility to the customer while offering no real support. If anything goes wrong, you’ll be left to deal with it alone. Avoid this agency. Shady business with multiple domains.
8 June 2025
Unprompted review
Reply from Tickets.ee
Dear Anh Đàm,
Thank you for reaching out to us with your concerns and for your patience as we work to address this issue. We understand how frustrating it can be when things don't go as expected, and we truly value your feedback.
After reviewing your case and speaking directly with the airline, we have confirmed that your ticket is indeed valid for the flight. However, since the ticket was purchased through an agency, the airline has some limitations on checking the ticket details before their online check-in system becomes available. Please know that you can access and confirm your booking on the airline’s official website 24 hours prior to the scheduled departure.
We apologize for any confusion or inconvenience you have experienced, and assure you that your travel plans are secure. We are committed to providing you with the best possible service and are here to help with any further questions or concerns you might have.
Thank you for choosing us, and we hope your upcoming trip is smooth and enjoyable.
UPD 10/06
We have contacted the airline and confirmed that your tickets are valid for your scheduled flight.
For direct communication with the airline, we recommend providing your ticket number, which can be found on your electronic itinerary receipt. This should enable the airline to easily locate your booking and verify its validity.
BEWARE BEWARE BEWARE
This company is using different names and is using price comparation in momondo or skyscanner which is misleading customers by putting lower price for particular schedule and later offering another much cheaper schedule. I reported company starting with Estonian Consumer Protection and Technical regulatory office. THIS SCAM IS AGAINST EU LAW. MISLEADING OF CUSTOMER WITH PRICE IS NOT LEGAL. ITS SIMPLE OFFENCE AND SUCH ACTIVITIES MUST BE REPORTED. COMPANY HAS TO ISSUE ORIGINALLY BOOKED FLIGHT AND COVER PRICE DIFFERENT IF ANY. THEIR TERMS AND CONDITIONS ARE AGAINST LAW. They have one office in Tallinn, Estonia which is used as coworking space by company Magnat coworking at Joe street Tallinn.
Scam is as follow. Company is using pages like momondo or skyscanner and offering much cheaper prices.
Later they cancel booking or offering different schedule which is of course cheaper for them.
It happen to me twice during same day. Once through kissandfly.it and another through tickets.ee. One was Air Tanzania and another Aerolineas Argentinas. Both paid. First one got cancelled and yes they refunded money but this is still illegal they cannot just cancel without your consent.
Second offered another schedule.
Knowing my rights I know they have to offer me tickets as schedule and price I paid and whatever their T&C says about its against EU and Estonian law.
You can find all about company and other companies belong to same person using estonian teatmik. write in google teatmik estonia and later just enter registration number 12883174
I would put link but its against trustpilot rules.
Business register
There are also cases in court and cases involving Consumer protection.
According EU law everyone have right to get what has been paid for. In case they cancel providing some unreasonable explanations thats a nonsense and they have to cover your cost of new ticket in case they deny to issue what has been paid for. They use Amadeus or Sabre booking system. So once you pay they have to immediately issue ticket based on what have been booked. In contrary its also against IATA rules.
I will report them myself , as I live in Estonia and can do it online.
In case you live in another EU countries you can contact EU consumer center and they will do things in your behalf. Company info is link I attached.
All positive opinions here are made by them through different accounts. Such is shame that trustpilot is not checking it. Most of their opinions are negative. Only positive opinions is made by them by using different accounts by people which does exist. After every negative opinions they make up 5 positive. which give them trust. All positive opinions comes by non registered users.
Dear Mr. Maksimovic,
We would like to remind you that an alternative option has been offered for your booking Z9XUYC5N, as the original fare is no longer available. The alternative flight is:
11/10/2025, flight AR1848, Jorge Newbery – Coandante A Tola Airport, 13:35 – 16:55.
Please kindly confirm if this option works for you by 05/23/2025, 15:05 (within one hour from receiving this message). If the alternative is acceptable, we will proceed with issuing the tickets and send them to your email.
If we do not receive your consent or any response by this time, we will have to cancel the booking and release the blocked funds.
Thank you for your understanding. We look forward to your reply.
Oksana
Il servizio di assistenza ai clienti, 24/7
here was phone number
and other answer from same person just different web page and other web page
Dear Milosz,
Thank you for contacting us and for bringing this matter to our attention.
We confirm that your inquiry has been received and is currently under review by our relevant department. We fully understand the urgency and seriousness of your concerns, and we are treating your case with the highest priority.
You will receive a detailed response from us shortly.
Oksana
21 May 2025
Reply from Tickets.ee
Dear Mr. Milosz,
Thank you for providing the reservation numbers and for taking the time to share your feedback.
We are truly sorry to hear about your negative experience and fully understand your concerns. Please rest assured that your opinion is important to us, and we are genuinely concerned that such a situation has occurred. Transparency and customer trust are values we take seriously.
Your case has been forwarded to our Complaints and Claims Department, where it is currently under thorough review. We thank you for the detailed information you provided, which will help us assess the matter appropriately.
You will receive a response directly via the email address linked to your bookings as soon as our internal review is completed. In the meantime, we kindly ask for your patience.
Thank you again for your feedback—it plays an essential role in helping us improve our services.
No possibility for online check-in
No possibility for online check-in. Everything else was great.
Viel dank!
4 May 2025
Reply from Tickets.ee
Thank you very much for your feedback, Nikita!
We're happy to hear that overall everything went well with your booking. Regarding the online check-in, we understand this may have caused some inconvenience. Unfortunately, for charter flights, airlines generally do not offer online check-in options, unlike regular scheduled flights where this service is usually available.
If you ever have questions or need assistance in the future, feel free to reach out—your experience is important to us!
Great service
Great service. I had questions about my ticket Olha Moreau and Damon Smith were very helpful and answered my questions quickly.
1 May 2025
Unprompted review
Reply from Tickets.ee
Dear Triin Lillepalu,
Thank you for your kind words! We're delighted to hear that Olha and Damon were able to assist you promptly. Your satisfaction is our top priority, and we truly appreciate your feedback.
Wishing you smooth travels ahead!
Reply from Tickets.ee
Dear Emma,
Thank you for your positive feedback! We're glad to hear that you found our service affordable and that our email support was responsive. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.
Nice customer service, but unable to help
Their customer service is very responsive and friendly, but they are not able to help you in any meaningful way due to the nature of third party purchase that they make using randomized information. I also couldn't get access nor make changes to my own tickets because of this.
I will never order tickets through a third party website again.
4 March 2025
Reply from Tickets.ee
Dear Customer,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. We value every customer's opinion and understand how frustrating it can be when changes or modifications are restricted by airline policies.
As a third-party agency, we act as an intermediary between passengers and airlines. All ticket purchases are made following the airline’s fare rules, which determine whether modifications or cancellations are possible. Unfortunately, a complete change of name is not permitted by the airline, and according to their tariff rules, the tickets you purchased are non-refundable. This information is always provided to customers before completing their booking so they can make an informed decision.
We strive to provide clear and transparent service, ensuring that all details regarding fare conditions are available at the time of booking. While some restrictions are beyond our control, we are always here to assist within the possibilities set by the airline. Our customer support team remains available to address any concerns or provide guidance on available options.
We appreciate your feedback as it helps us improve our service. Should you have any additional questions, please do not hesitate to contact us.
I reached out to customer support…
I reached out to customer support through their Telegram bot at 3 AM, and after being connected with an agent, Mariia Yatsun, she helped me solve all my issues in just 10 minutes. I was amazed by the excellent service and customer care. Thank you to your company for such great support, and a special thank you to Mariia Yatsun for the fast, pleasant, and most importantly, sincere assistance. (Mariia Yatsun, I'm sorry I accidentally closed the chat without saying goodbye 😅).
7 September 2024
Unprompted review
Reply from Tickets.ee
Thank you so much for your wonderful review, Samandar! We're thrilled to hear that Mariia Yatsun was able to assist you so quickly and effectively, even at 3 AM! It's great to know that her service left such a positive impression. We'll make sure to pass on your kind words to Mariia.
If you ever need assistance again, don't hesitate to reach out. And no worries about the chat—Mariia understands! 😊
Safe travels, and thank you for choosing us!
Best regards,
The Tickets.ee Team
Good deal, no problems
What went well: Found a reasonble price that didn't change after the price went up on the airline's own site. Very helpful.
Next time even better if: the feedback emails came in the language I ordered in - or in English at the minimum. I ordered from the .ee site. Switchin to German doesn't fully make sense. ;)
1 August 2024
Reply from Tickets.ee
Thank you for your feedback! We're glad you found a reasonable price and that our service was helpful. We appreciate your suggestion regarding the language of the feedback emails. We understand how important it is for communication to be clear and consistent, and we’ll work on ensuring that future emails match your preferred language or at least default to English. Thanks for bringing this to our attention, and we look forward to serving you even better next time!
Very bad service
Very bad service. I tried to by tickets with Russian passport (I have residence of Estonia) to Antalya, every time - error. Finally I bought ticket as Estonian resident - tickets have been cancelled, phone number have not been available.
Terrible service
5 August 2024
Reply from Tickets.ee
Dear Anna Kerimova,
We apologize for the difficulties you've encountered. According to the information in our system, the tickets have been successfully issued and sent by letter to your email. Please check your inbox, including the spam folder.
If you still have issues or need further assistance, please don't hesitate to contact us. We are here to help and want to ensure everything is resolved to your satisfaction.
Very fast and great support
I had an issue with flight tickets and online airport check in (turned out that last 2 names were written together without space between them). Contacted support and Yuliana solved it really fast and quickly. It was not that big an issue, but their support worked great and their deserve great review.
3 August 2024
Unprompted review
Reply from Tickets.ee
Thank you for your positive feedback! We're delighted to hear that Yuliana was able to quickly resolve the issue with your flight tickets and online check-in. We strive to provide fast and efficient support to our customers, and your kind words are greatly appreciated.
If you need any further assistance in the future, please don't hesitate to reach out. We're here to help!
With the help of Mariia Yantsun, I got the tickets, even though the app had a technical problem
With the help of Mariia Yantsun, I got the tickets, even though the app had a technical problem. A technical fault delayed receiving the ticket for half a day, but in the end the Mariia helped me out and check in was finally done. Without the help of an attendant, it is not possible to find the necessary information in the app, how to behave if your app shows error 404
29 July 2024
Unprompted review
Reply from Tickets.ee
Thank you for sharing your experience!
We are pleased to hear that Mariia Yantsun was able to assist you in obtaining your tickets despite the technical issue with the app. We apologize for the delay caused by the fault, but we are glad Mariia could help resolve it and complete your check-in. Your feedback is valuable, and we will work on improving the app to provide better guidance during such situations. Thank you for your patience and understanding.
fast and clear information
I did get fast information just what I needed
17 June 2024
Unprompted review
Reply from Tickets.ee
Thank you for your feedback! We're thrilled to hear that you received the fast and clear information you needed. Your satisfaction is important to us, and it's great to know we met your expectations.
If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again soon.
Thank you Sofia Melnyk for quick…
Thank you Sofia Melnyk for quick solving my problem with Ryanair check-in.
3 June 2024
Unprompted review
Reply from Tickets.ee
Hello!
Thank you for your feedback. We are delighted to hear that Sofia Melnyk was able to quickly solve your problem with Ryanair check-in. Your satisfaction is very important to us.
If you need any further assistance, please don't hesitate to contact us.
Questions with the Baggage and the ticket
The support was provided quickly and nicely—many thanks to the agent, Anna.
18 April 2024
Unprompted review
Reply from Tickets.ee
Dear Anna Branets,
Thank you for your feedback! We're pleased to hear that Anna provided you with quick and helpful support regarding your baggage and ticket questions.
At Tickets.ee, we prioritize excellent customer service, and we're glad that Anna was able to assist you effectively. If you have any more questions or need further assistance, please feel free to reach out to us. We're here to help!
Thank you for choosing us for your travel needs. We look forward to assisting you again in the future.
I bought tickets on the website…
I bought tickets on the website tickets.ee. I also ordered luggage. The amount was calculated with luggage, but upon payment the amount for tickets without luggage was withdrawn. The site doesn't work properly, but it's better than last year. We contacted support.Operator Martha quickly helped solve this problem.
18 March 2024
Unprompted review
Reply from Tickets.ee
Dear Alla,
Thank you for sharing your experience with us. I apologize for any inconvenience you faced during the booking process. I'm glad to hear that Martha was able to assist you promptly and resolve the issue. We are continually working to improve our website to ensure a smoother booking experience for our customers. If you have any further concerns or questions, please don't hesitate to contact us. We appreciate your feedback.
Call center service excellent
The gentleman at the call center was very kind and helpful, he should be appreciated in front of other staff so they learn to be as him , but I request you not not charge 160 per passenger as we are a Groop
4 March 2024
Unprompted review
Reply from Tickets.ee
Dear Customer,
Thank you for your feedback! We're glad to hear that the gentleman at the call center provided you with kind and helpful assistance. I'll make sure to pass along your appreciation to him for his exceptional service.
Information about the service fee is in our Offer Agreement and it cannot be canceled. Only with the exception of forced changes or forced return of receipts.
If you have any other questions or need further assistance, please don't hesitate to let us know. We're here to help!
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