Ticketbox.mu Reviews 517

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and proactive approach, making the booking process smooth and stress-free. Many people highlight the excellent customer service, noting quick response times and personalized assistance that goes above and beyond expectations. Consumers appreciate the ease and efficiency of booking, with many expressing gratitude for the dedicated support received. However, some customers reported issues with booking confirmations not being received by hotels, leading to embarrassing situations upon arrival. A few other people also felt that the company's customer support was unreliable, with unfulfilled promises of callbacks and incorrect information provided for bookings.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being very... See more

Service

Customers consistently note positive experiences with service, praising its rapidity, efficiency, and the... See more

Booking process

Reviewers mention positive feedback about the booking process. Customers consistently praise the quick... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the team's... See more

Response time

Clients share positive opinions on response times, frequently highlighting the promptness and efficiency of... See more

Based on these reviews

Rated 5 out of 5 stars

Amazing Service! I booked a hotel and had a few specific requirements for the room, but I wasn’t sure how to check this on the website. I contacted an agent and received a very quick reply, eve... See more

Rated 5 out of 5 stars

Every single time, I've always have good customer services with the team. This time, had another amazing personalised customer service with Mr Chundun, who has helped in booking for day packages. Ve... See more

Rated 5 out of 5 stars

I wanted to give a special shout-out to [ NUSHRAAT FROM TicketBox.MU ]. Hat off 🫡 She consistently go above and beyond to sort out my bookings, making it stress-free. Her dedication to custom... See more

Rated 5 out of 5 stars

We booked the Sonu Nigam concert and a Hotel stay. Both booking procedures went very smoothly and the team at Ticketbox were very proactive. For the Hotel stay, after booking via the website, I... See more


Company details

  1. Travel Agency
  2. Event Ticket Seller
  3. Flights Search Site
  4. Hotel

Written by the company

Ticketbox.mu is Mauritius’ leading digital booking and ticketing platform, connecting travelers and event-goers to local and international experiences in one seamless ecosystem. From flights, hotels, and travel leisure services to events, sports, and concerts, Ticketbox.mu delivers secure, dynamic, and innovative online booking solutions designed to elevate the Mauritian outbound and hospitality market. Beyond bookings, Ticketbox.mu is committed to innovation and value creation. From non-expiring rechargeable gift cards to large-scale promotional partnerships—including the biggest booking and hospitality lottery campaign ever launched in Mauritius—we consistently push boundaries to redefine digital commerce in the travel and leisure industry. Proudly Mauritian, Ticketbox.mu plays an active role in advancing the country’s digital transformation and e-commerce evolution, while positioning itself as the largest outbound travel and leisure platform for the Mauritian market. At our core, we believe in building long-term partnerships, delivering exceptional customer journeys, and growing together—locally, regionally, and globally. Ticketbox.mu — Your gateway to seamless booking, unforgettable experiences, and limitless possibilities.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

517 reviews

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Replied to 37% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Best booking site

Best booking site, i book a hotel within 24hr having my confirmation excellent service, will some enjoy my holiday in 1 week soon and also my agent Stephanie that awesome lady with a warmest welcoming and wonderful service in got from her was very nice thank you for your service and support will definitely make another booking in future god bless you Stephanie.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience booking…

I had a very good experience booking through Ticketbox. The process was smooth, simple and efficient from start to finish. Their platform is user-friendly, making it easy to find and book deals without any hassle.

Customer service was also responsive and helpful whenever I had questions. They provided clear information about my booking, which gave me confidence and peace of mind. Everything was well-organized and there were no unexpected issues.

Overall, I would definitely recommend Ticketbox to anyone looking for a reliable and convenient booking company. I look forward to using their services again in the future.

5 April 2026
Rated 5 out of 5 stars

Great service

Great service, so quick so fast and reliable and special thanks to Mr. Chundun for his help and service given🙏🙏

9 April 2026
Unprompted review
Rated 5 out of 5 stars

User friendly System

User friendly interface and straight forward commands to do exactly what the user wants and satisfy user requirements in minimum time.

6 April 2026
Rated 5 out of 5 stars

The service was very good and…

The service was very good and efficient. Everything was handled quickly, and I did not have to wait long to be attended to. The staff were responsive and ensured that my needs were met without any delays. Overall, I am satisfied with the experience and would recommend this service to others for its speed and reliability.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

10 stars to Neha

If there were 10 stars Neha would have received all 10. Ticketbox is a great platform on which Neha assisted us to find a great hotel for our Anniversary.
Great service with so much patients and assistance.
Thank you once again Neha

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

Amazing Service!

I booked a hotel and had a few specific requirements for the room, but I wasn’t sure how to check this on the website. I contacted an agent and received a very quick reply, even on a Sunday afternoon.

Neha was incredibly kind, professional, and attentive. She took the time to find the best room for me and even checked its availability for the dates I needed.

Thank you, Neha, for your efficiency, professionalism, and wonderful support. Keep up the good work! I truly appreciate your help! 😊

8 March 2026
Unprompted review
Rated 1 out of 5 stars

Very bad event management…

Very bad event management organisation.. they don’t give you the seat you chose on the map. My seat number was missing. The sold tickets more than the hall could accommodate, greedy people. They turn off review on fb

28 February 2026
Unprompted review
Rated 1 out of 5 stars

The Rishab concert was the worst ever…

The Rishab concert was the worst ever one organized in mauritius, this organisation only cares about profit and will consistently disappoint you. It was so bad so much so that the performer himself called them out, no chairs available, chaotic, amateur , garbage organizers.

7 February 2026
Unprompted review

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