Thunder Store Reviews 240

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for being exactly as described, often exceeding expectations in quality and condition, with many noting that items appeared brand new despite being refurbished. People frequently highlight the excellent value for money, appreciating the competitive pricing for high-specification devices. The delivery service is also widely commended for its speed and the meticulous, secure packaging of products. However, some customers also noted issues with delivery, specifically concerning courier services not meeting promised overnight timelines. A few reviewers were dissatisfied with receiving products that did not match the advertised specifications or had undisclosed cosmetic damage, such as scratches on screens, which led to frustration regarding transparency and accuracy in product listings.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are very happy with their purchases,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Quality

Consumers find quality to be positive, often describing products as being in excellent condition,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive pricing, often... See more

Based on these reviews

Rated 5 out of 5 stars

Thunder Store delivered exactly what they said they would do. Computer is actually better than advertised. Dispatched the next business day after ordering. Beautifully packed with extra bubble wrappi... See more

Rated 5 out of 5 stars

This is my 2nd purchase in Thunder Store. I received the Dell Monitor in 3 days, very well packaged, with all wires. The Monitor is in excellent condition: base and screen. Alex assistance was clear... See more

Rated 5 out of 5 stars

Very helpful service and follow-up advice. This was/is greatly appreciated. I will definately recommend Thunder Store, actually have to a couple of people thinking of updating their computers.... See more

Rated 5 out of 5 stars

Thank you guys for my refurbished laptop. Does everything I needed it for and very satisfied with the purchasing process, easy and quick. Its been two weeks since I've received the laptop and so f... See more


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Used Computer Store

Written by the company

Thunder Store is your one and only destination for ex-lease, second-hand computers, laptops and other electronics in New Zealand. We pride ourselves in delivering the best possible service, fast shipping and dispatch and, of course, irresistible prices!


Contact info

4.8

Excellent

TrustScore 5 out of 5

240 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

A 2nd purchase and good experience again

This is my 2nd purchase in Thunder Store. I received the Dell Monitor in 3 days, very well packaged, with all wires. The Monitor is in excellent condition: base and screen. Alex assistance was clear and supportive.
I recommend Thunder Store.

19 February 2026
Rated 5 out of 5 stars

The service was awesome

The service was awesome, their was an issue with the courier and they sorted it out quickly. My laptop was exactly as they described, I'm very happy, would definitely purchase from them again.

23 February 2026
Rated 5 out of 5 stars

Thunderstorm - a top team!

Thunderstorm team were very responsive to my initial enquiries and I was confident in their assurances to provide the quality product I was looking for. They had no reservations in offering any advice that would help me in my purchase and delivery of my laptop was quick. It,arrived beautify packaged and I am totally happy with the device.

14 February 2026
Rated 5 out of 5 stars

Laptop

Ordered a refurbished laptop for my daughter. Its working well and was great value

11 February 2026
Rated 5 out of 5 stars

Brilliant experience

Thunder Store went above and beyond to help me out with getting a laptop for my daughter. Service was excellent and it's been a month since we purchased it and it's running great. Thanks again Alex.

26 January 2026
Rated 5 out of 5 stars

Very helpful service and follow-up…

Very helpful service and follow-up advice. This was/is greatly appreciated. I will definately recommend Thunder Store, actually have to a couple of people thinking of updating their computers.

What did Bill Gates wife say to him on their wedding night?
-"I can see why you called your company Microsoft".

Kind Regards

-Steve

17 January 2026
Rated 5 out of 5 stars

Very Professional store

Very Professional store. Accurate, fair and reasonable description of the item and its current condition. I am very happy with my purchase and the manner in which it was packaged for delivery. Used a quality and reliable delivery service, so Full Marks on all the important things from me.

4 January 2026
Rated 4 out of 5 stars

Laptop arrived very well packaged

Laptop arrived very well packaged, and seems to work as expected. Haven't worked out how to transfer old files over (a little basic instruction sheet could be helpful).
I thought it was supposed to be signed for on arrival, but was posted Non signature, so was just sitting on my doorstep.

28 December 2025
Rated 5 out of 5 stars

Great communication - helpful and prompt

Great communication - helpful and prompt. Helped me with my questions and led me to deciding which of the two options I'd selected were best for my intended usage. Product is as described, no problems experienced. Would recommend.

22 December 2025
Rated 5 out of 5 stars

LAptop

Thanks for the laptop, we are really happy with it. Took a few days and it arrived safe with the charger.

Packed really well and secure in the box.

Would definitely trade again with this business:)

29 November 2025
Rated 5 out of 5 stars

Thank you guys for my refurbished…

Thank you guys for my refurbished laptop. Does everything I needed it for and very satisfied with the purchasing process, easy and quick.
Its been two weeks since I've received the laptop and so far no issues.

Will definitely recommend you guys to family n friends, cheers!

12 November 2025

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