The site itself is very good, good odds as well and very nice UI/UX. The only problem was the very long KYC times, which in my case took 8 days to complete in total. I honestly thought my funds were g... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You can't deposit using gpay but website says you can and when you try to deposit using skins they never accept trade url and. Add orther ways to deposit like bank transfer or upi or something other t... See more
Company replied
I’ve been a Thunderpick customer for years and have lost over €50,000 on their platform. I originally had a Diamond 3 account, which I decided to close. A few months later, I opened a new ac... See more
Company replied
I used thunderpick for nearly 2-3 years. They provide good markets with good odds. The UI/UX is clear, though no event search function. Online customer service is always rapid. In the first yea... See more
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Company details
Written by the company
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Contact info
Canada
- thunderpick.io
3.3
Average
380 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from thunderpick.io
Thank you so much for your kind words!
We're thrilled to hear you enjoyed our cozy gaming community and appreciated our Customer Service.
Creating a welcoming and supportive environment is our top priority, and it's always rewarding to know our players feel at home.
We're always here to assist you. Happy gaming!
Worth Checking out
I can’t remember how long ago I made my account but I recently checked my email and saw a survey from them, that credited me bonus funds. I like the different options they have ranging from sports, esports, casino and bet slips. They have a leaderboard, giveaways and a VIP Club and promotions. For anyone who says and thinks that this platform is a scam, they don’t know what they’re talking about. This platform is fully licensed and legally licensed in their country. If you scroll all the way down towards the bottom of thunderpick you’ll see the licensed companies icons. Major one is Responsible Gambling. If I don’t see that icon on any platform, I wouldn’t trust it but the people behind the platform have everything sorted out and because they have the icon, it’s a trust worthy place. They have a community chat which is cool. So far playing on the platform has been great. Deposited funds and received them onto my account. You can deposit funds from cash app, well I got lucky was able to deposit from cash app. I don’t know about anyone else. If anyone is curious. Mind you they don’t support the base network so if anyone uses it, you would have to switch to bitcoin to deposit. Support helped me out and was very fast. For the casino it has a variety of games from game developers and I noticed they are slowly growing the game roster. In all honesty I can see myself using the platform again. I haven’t had no problems with it so far. As always this is just my opinion from my experience. Later on my opinion can change and so will my review.
4 April 2025
Unprompted review
Reply from thunderpick.io
Thank you so much for sharing such an authentic and positive review ; we truly appreciate it! 😊
We're elated to hear that our recent survey made you explore our site once more and the discovered bonus funds through the survey welcome you to play and enjoy the wide range of options available from all categories across our platform. It's wonderful to know that you value features like the leaderboard, giveaways, VIP Club, and promotions; we love offering exciting ways to engage our community!
Your trust in our licensing and responsible gambling commitment means a lot to us. We’re dedicated to providing a safe and trustworthy platform, and it’s great to see you recognizing the importance of those icons as it does show our commitment to our members overall holistic wellbeing.
We're also glad support helped you quickly with your deposit, and that the community chat adds to your overall experience. Thanks for mentioning the deposit options, including Cash App and Bitcoin; your feedback can definitely help others navigate the process.
It's fantastic to hear that your experience has been smooth so far and that you're considering using the platform again. We’re always working to grow our game roster and improve your experience.
Thanks again for your kind words and honest opinion! We look forward to supporting you on your journey with us, and we hope your experience continues to be positive. If you have any questions or need assistance, we're here for you!
Legit website
Everything looks good so far - instant deposits and withdrawals. Good winnings with small bets. Don't expect to become a millionaire and deposit only what you can afford to lose.
25 March 2025
Unprompted review
Reply from thunderpick.io
That's fantastic to hear!
We're so happy to hear that you're experiencing instant deposits and withdrawals, along with some sweet winnings!
We definitely encourage responsible gaming and it sounds you're approaching with a responsible mindset. Absolutely right about managing expectations and only invest in what you can afford to lose.
Keep up the positive attitude and happy gaming!
Great experience and helpful!
22 March 2025
Unprompted review
Reply from thunderpick.io
Thank you so much for your positive feedback! We're thrilled to hear you had a great experience and found our team helpful. We look forward to continuing to provide you with excellent service in the future. If you ever need assistance, don’t hesitate to reach out. Happy gaming!
Probably It's scam website
After 3 bets (each 50$, 2 of them I lost lol....) they locked my account without possibility to withdraw my funds and asking for bunch of my personal documents and humiliating photo with paper with on which is their company name.
14 March 2025
Unprompted review
Reply from thunderpick.io
Thank you for sharing your feedback, and we’re truly sorry to hear about your recent experience. We understand how frustrating it can be, and we would like to sincerely apologize for any inconvenience caused.
Our team is committed to ensuring the safety and security of all accounts, and sometimes verification processes are required to protect both players and the platform. We never intend to make our customers feel uncomfortable or embarrassed, and we truly appreciate your cooperation in providing the necessary documents.
If you’re experiencing difficulties, please feel free to reach out to our support team directly via Live chat. We’ll do our best to assist you as quickly as possible and help resolve this issue to your satisfaction.
Thank you for your understanding, and we hope to provide a better experience moving forward.
This is the best customer support in…
This is the best customer support in whole world!!!
11 March 2025
Unprompted review
Reply from thunderpick.io
Wow, thank you so much! 🌟 We’re thrilled to hear that our support made a difference! It's our mission to always go above and beyond for you. Let us know if there's anything else we can do to make your experience even better!
Reply from thunderpick.io
Thanks so much! We’re thrilled to hear you had a great experience. We’ll keep the good vibes going on we wish you have good luck on your future games.
To give you an idea for how TERRIBLE…
To give you an idea for how TERRIBLE this casino is…. I have been playing with them a few times a week for over a year and I have lost EVERY SINGLE DEPOSIT I HAVE EVER MADE WITHOUT EVER BEING UP!! They won’t even give loyalty rewards after losing over and over and over again… Who ever wrote reviews claiming that these guys a fair and have good bonuses was flat out lying!! This is the WORST casino of all time and they are down right DISPICABLE!!
9 March 2025
Unprompted review
Reply from thunderpick.io
Thank you for sharing your experience, We truly sorry to hear that you’ve had such a frustrating time.
We understand how important it is to feel valued as a player, and we always appreciate feedback like yours.
If you haven’t already, it might be worth reaching out our customer support team on live chat to discuss your concerns directly.
And we will be able to offer assistance or insights into your situation. We hope things turn around for you soon!
Best kept secret
Best kept secret. best for esports lines and quickest payout you will find. Literally instant withdraws. 10/10
7 March 2025
Unprompted review
Reply from thunderpick.io
Thank you for your feedback and your continued loyalty. We are dedicated to ensuring player satisfaction and providing exciting games, including e-sports. Congratulations on your winnings, and we wish you the best of luck in your future games!
I had a good experience
Good games, I managed to withdraw here, it was simple. I didn't have any huge wins, not sure about long-term casino experience in here.
13 March 2024
Unprompted review
Reply from thunderpick.io
Thank you for sharing your experience! We're glad to hear that the withdrawal process was smooth for you. We understand that long-term experiences can vary, but we're always working to provide a fair and enjoyable experience for all our players.
If you ever have any questions or need assistance in the future, feel free to reach out to us at Thunderpick! We’re here to help.
great service
23 February 2025
Unprompted review
Reply from thunderpick.io
Thanks so much! We’re thrilled to hear you had a great experience. We’ll keep the good vibes going!
Thunderpick reached out to me on my…
Thunderpick reached out to me on my last trustpilot complaint about the 87 dollars that I’m owed. Said to email them and this was on Sunday. I then email and they said they would have a resolution in 24 hours maybe 48 hours. It’s now been 4 days and no responses on resolution or anything to make it better. Instead they keep asking me for more time! Do no waste your time with this place! Go somewhere else that rewards loyalty! DO NOT PLAY HERE
20 February 2025
Unprompted review
Reply from thunderpick.io
Thank you for getting back to us and providing such detailed information.
We’re sorry to hear that our response time has been longer than expected. While we strive to provide timely updates, the usual timeframe is an estimate.
We truly appreciate your patience and understanding. Please rest assured that we will get back to you via email as soon as we have more information to share.
_____________________________________________________
We appreciate your time while we investigated this. Upon review, we confirmed that the queried rank points were accurately calculated based on the guidelines here: https://bit.ly/3R62gWh.
While we see that you’d since accepted the assistance offered by our support team regarding your concerns surrounding this ranking system, should you have any future inquiries, our team will always be available to assist you.
SCAM WEBSITE
SCAM WEBSITE
They let me deposit and use my balance, but only AFTER told me I need to fill up a bunch of their identity verifications and stuff.
They refuse to send my money back and don't respond to chats.
Avoid at all costs, there are way better options out there.
14 February 2025
Unprompted review
Reply from thunderpick.io
Thank you for sharing your feedback.
We’re sorry to hear that your experience didn’t meet your expectations. The document verification process is in place to ensure the security of your information, and we strive to offer a secure and seamless service. Your input is valuable and helps us improve.
If you have any ongoing concerns, we encourage you to contact our support team again, and we’ll do our best to assist you quickly. We hope you’ll consider giving us another opportunity in the future.
Best bet platform
It pays fast. Also I has an issue with a bet and got support really quick!
17 January 2025
Unprompted review
Reply from thunderpick.io
Thanks for sharing your feedback! We're happy to know you’ve had a positive experience with our fast payouts and helpful support team.
Wishing you all the best with your future gameplay!
Had a nice experience with ThunderPick
Kind and understanding support.
Very fast withdraws, user-friendly interface and wide range of betting activity.
Here I won my biggest win ever and now receiving it!
Thank you!
10 January 2025
Unprompted review
Reply from thunderpick.io
Thank you so much for your thoughtful message.
Your feedback is incredibly valuable to us as we strive to deliver outstanding service. We're delighted to hear that you're enjoying our interface and the diverse betting options we offer.
Wow! It's fantastic to hear that you had a big win with us, and we hope you're relishing your success.
Here's to wishing you even more achievements in the year to come!
They are the greatest absolutely best
They are the greatest absolutely best
30 December 2024
Unprompted review
Reply from thunderpick.io
Thank you very much for your kind words. We're glad to know that you're enjoying our website.
Customer service very helpful
Customer service very prompt and offer very generous bonuses
18 December 2024
Unprompted review
Reply from thunderpick.io
Glad to read that you've received a nice bonus! Best of luck in your future gameplay.
Withdrawal went through after KYC
Had to wait about 14 hours, but a large withdrawal went through after submitting KYC. No complaints.
15 December 2024
Unprompted review
Reply from thunderpick.io
Thank you very much for the nice review! It's always nice to read that our players are having a nice experience.
My deposit got delayed for no reason
My deposit got delayed for no reason . When I contacted live support, all I got told is to wait for email. Two days later still no update, while other in chat got their fund already.
10 December 2024
Unprompted review
Reply from thunderpick.io
We're truly sorry to read about this issue, if it's still not resolved, please share your account information, so we can investigate on our end.
They are always so friendly and quick
They are always so friendly and quick. I’ve had zero issues with this site and has quickly become my favorite
8 December 2024
Unprompted review
Reply from thunderpick.io
We're pleased to hear that you're satisfied with our support, and we're grateful to have you as an active member of our online community. Thank you for sharing your feedback.
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