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Thrive Pet Foods Reviews 

698
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, with many noting their pets' strong preference for the food and treats, often improving health conditions. The natural ingredients are highly valued, contributing to pets' overall well-being. Additionally, consumers appreciate the straightforward ordering process and the generally prompt and reliable delivery service. However, some people mentioned that the products can be quite expensive, especially for multi-pet households. A few customers also experienced issues with delivery, citing slow service, lost parcels, or chaotic experiences with specific couriers. Additionally, some reviewers noted inconsistencies in product batches, with occasional changes in appearance, texture, or even adverse reactions in their pets.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many noting that their pets, even fussy ones,... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting the high meat content and lack of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting quick and easy... See more

Order

Customers consistently note positive experiences with order, often finding the online ordering process... See more

Price

Users describe ambiguous interactions with price, with some reviewers finding products expensive or a total... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thrive cat food has certainly made my IBD cat thrive. No more sick days, eats every scrap & is looking so much healthier in every way. Customer service is brilliant. My order arrived in a sorry state... See more

Company replied

Rated 5 out of 5 stars

Thrive chicken treats were recommended by my kittens’ breeder and they love these and the salmon ones ( broken up small ). Only chicken or salmon. No other dubious ingredients which might adversely af... See more

Company replied

Rated 5 out of 5 stars

Whenever I have needed to contact Thrive the response has been more or less immediate - very impressive. My cat loves the chicken treats and I only have one criticism. When one gets to halfway throu... See more

Company replied

Rated 5 out of 5 stars

My Cats appreciate protein rich foods. They appear more satisfied with wet food and dry. Over a couple of weeks their coat and general well being improved. I've got more than 1 cat so the price do... See more

Company replied



Company details

  1. Animal Feed Store

Written by the company

Thrive Pet Foods has been making pet food with real ingredients for 25 years. From the start, our aim has been simple: to create high-quality foods and treats using real meat or fish, prepared with gentle processes and without unnecessary fillers. We believe keeping recipes straightforward and honest helps pet owners make informed choices about what they feed their cats and dogs. Our range includes complete foods, treats, and food toppers, all clearly labelled so customers know exactly what’s in the bowl. We focus on quality ingredients, careful preparation, and consistency across our products. We sell directly to customers as well as through trusted retailers, and we place great importance on reliable delivery and supportive customer service. Feedback from our customers is always welcomed and helps guide how we continue to improve. At Thrive, there are no gimmicks and no nonsense — just real food, made with care.

Why pet owners choose Thrive

Written by the company

Real ingredients. No fillers. No nonsense. ❤️
For over 25 years, we've made pet food using only the ingredients listed on the label. No derivatives. No fillers. No artificial nonsense. Just high-quality nutrition that cats and dogs love.

Free Shipping

Free Shipping Over £45

Free Shipping When You Spend £45 at https://thrivepetfoods.com/

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

698 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(698)

269 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The tins of chicken and vegetables are…

The tins of chicken and vegetables are loved by my cat.
My only criticism is the time it takes to get a delivery,

24 November 2025
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Hello Lesley,
Thank you for taking the time to leave this review. It is really useful to get your feedback so that we can constantly improve. We are sorry that your delivery took longer than you had hoped for - we will strive to get your order to you much quicker next time!
All the best,
Thrive

Rated 5 out of 5 stars

Top quality wet cat food with super…

Top quality wet cat food with super fast delivery. Also, no plastic. Other retailers send their cans wrapped in plastic. Thrive cans are packaged in cardboard.

24 November 2025
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Reply from Thrive Pet Foods

Good morning Nicky,
Thank you so much for leaving this review.
We really appreciate your feedback as we are trying to make all of our packaging as sustainable as possible, and continuously review our processes.
Thank you, on behalf of your cat, for feeding top quality no-nonsense Thrive foods! :-)

Rated 5 out of 5 stars

Good customer service and a company that makes things right

I have been a customer for a long time and recently had an issue with an order where a snack tube arrived damaged. There was a bit of a delay before I received a reply, but once Anna got back to me the issue was handled very well.

She apologised and arranged replacements, and the team also helped sort out a couple of things from a previous order that I had mentioned. Everything arrived quickly and in good condition.

Overall, the resolution was handled professionally, and I appreciate the effort they put into making sure things were corrected. This experience has given me confidence to continue buying from them.

Recommended.

3 December 2025
Unprompted review
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thank you for your review. We are sorry there was a delay in coming back to you, but we are so relived and glad that you are happy with the outcome. Thank you for continuing to shop with us :-)
Please do contact us in the future if you ever need to.
All the very best,
Thrive

Rated 5 out of 5 stars

Romeo the cat

Romeo, our cat loves to eat 100% chicken topper. Romeo can be fussy with his food but always eats this chicken. Delivered quickly to our door.

27 October 2025
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Reply from Thrive Pet Foods

On behalf of Romeo - thank you for feeding me delicious and healthy Thrive!

Rated 5 out of 5 stars

Excellent Chicken Topper

Easy to use website, very quick delivery, cats both love the Chicken Topper. Excellent. Thank you :-)

30 October 2025
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Reply from Thrive Pet Foods

Thank you for leaving a review for Thrive, Carine! x

Rated 3 out of 5 stars

Great quality, freeze-dried pet treats frequently out of stock.

Cats love them, but it's frequently out of stock at the moment. Not sure whether it's a too-popular issue, or a difficulty in supply/manufacturing. Slightly frustrating when my cats refuse most treats, and I love how healthy and natural these are.

28 October 2025
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Reply from Thrive Pet Foods

Good morning,
Thank you so much for your review. These treats have become extremely popular, but we are doing our best to make sure they do not run out in the future.
Wishing you all the very best,
Thrive

Rated 5 out of 5 stars

I am very happy for my cat to hav

I am very happy for my cat to have thrive treats she loves them and delivery is always very quick.

3 November 2025
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thank you on behalf of your cat, for feeding the most delicious and healthy 100% chicken treats! x

Rated 5 out of 5 stars

Excellent

Excellent! Well packed and arrived quickly, even to the far north coast of Scotland. Never refused, which is a bonus with cats!

31 October 2025
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Reply from Thrive Pet Foods

We are delighted to hear this - Thank you for taking the time to leave this review, Elizabeth!

Rated 5 out of 5 stars

My cats love the Thrive Cat Chicken…

My cats love the Thrive Cat Chicken powder. It has made eating time a joy here for my two cats.
Thank you very much and I do hope you do not continue it.

22 October 2025
Thrive Pet Foods logo

Reply from Thrive Pet Foods

We are delighted to hear that the Thrive Chicken Food Topper Powder has improved eating time so much! Thank you for taking the time to tell us.

Rated 3 out of 5 stars

ProTaste Chicken Topper

Purchased ProTaste Chicken Topper as my cat was not eating any of his normal cat food. I had also read the great reviews, before purchasing. It started off really well, until he decided he didn't like it either on top or mixed in. Shame as it was going really well with the topper.

I believe the cat food my cat was eating, has been changed recipe-wise as he keeps refusing to eat the brand he used to love. Have now started to buy other different cat food brands to see if I can find something he would eat all the time.

29 October 2025
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Reply from Thrive Pet Foods

Good evening Mrs Weston. I'm sorry to hear that your cat no longer likes the topper. we haven't changed the recipe. Send us an email if you would like to talk this through with us so we can try to help further. All the very best, Thrive

Rated 4 out of 5 stars

Delivery is very slow

Delivery is very slow. It takes a week to delivery your furry's food, which is sad and inconvenient for the modern fast‑paced life

29 September 2025
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Reply from Thrive Pet Foods

Hello, I'm very sorry to hear this! It should be quicker than that. We will look into why this has happened to you. All the best, Thrive.

Rated 5 out of 5 stars
Thrive Pet Foods logo

Reply from Thrive Pet Foods

We are delighted to receive this 5 star review from you Annette. Thank you for taking the time to write it. All the best, Thrive.

Rated 5 out of 5 stars

First order went missing

First order went missing, replaced my order plus sent a freebie with DPD arrived within a few days Great Customer service would highly recommend

28 October 2025
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave a review, but most importantly - thank you on behalf of your cat, for feeding no-nonsense Thrive food!

Rated 5 out of 5 stars

Thrive 100% Chicken Breast Cat Treats 170g Tube

I’ve been buying Thrive chicken cat treats for my baby(s) since 2017 and wouldn’t buy anything else. I found them when needing a healthy treat for my diabetic cat. I can’t recommend them highly enough.

6 November 2025
Unprompted review
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thank you for taking the time to tell us this, John.

But most importantly, thank you on behalf of your very fortunate cats, for feeding them Thrive which is both healthy and delicious!

Rated 5 out of 5 stars

Thrive pro taste chicken sprinkles

I’m so glad I found you. Couldn’t find the product anywhere, my cat won’t eat without it, arrived on time, great product, thank you

24 October 2025
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thank you for taking the time to leave a review Gillian - we are so glad you found Thrive and your cat is enjoying their food! x

Rated 5 out of 5 stars

Easy to use site

Easy to use site, good price .
My cat refuses to eat her food unless it has Thrive spinkles on top. But now she eats it all, so no wastage, making this well worth the money.

22 October 2025
Thrive Pet Foods logo

Reply from Thrive Pet Foods

That's really great to hear - thank you for letting us know how useful the Thrive Topper is to support feeding your cat!

Rated 5 out of 5 stars

The only topper my cats will eat

The only topper my cats will eat, great price, super speedy delivery, resealable pot stops them from self service! Have to bulk buy as it’s so much more ex elsewhere, or my first or last delivery I’m sure

24 October 2025
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thank you for telling us how happy you are with the Thrive Chicken Topper, Richard!

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