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Thrive Pet Foods Reviews 

699
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting its high meat content and suitability for even the fussiest cats or those with dietary sensitivities. Many reviewers highlight the ease of the ordering process and the prompt, reliable delivery service, often arriving quickly and correctly. People appreciate finding healthy, natural options that their pets love and thrive on, especially for those with specific health needs. However, some customers also noted that while the product quality is superior, the pricing can be on the higher side. A few other people also felt that delivery times were occasionally slow or experienced issues with specific couriers, leading to lost or delayed parcels. There were also mentions of product inconsistency between batches, with some receiving treats that were brittle or powdery. Despite the general appeal, a small number of pets, particularly fussy ones, did not enjoy the food or treats.

What people talk about most

Product

Consumers find product to be positive, with many reviewers highlighting the excellent quality and high meat... See more

Quality

Reviewers highlight positive aspects of quality, noting the absence of dubious ingredients and high meat... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Reviewers mention positive feedback about order, with many finding the online ordering process relatively... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding products to be expensive, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thrive cat food has certainly made my IBD cat thrive. No more sick days, eats every scrap & is looking so much healthier in every way. Customer service is brilliant. My order arrived in a sorry state... See more

Company replied

Rated 5 out of 5 stars

Thrive chicken treats were recommended by my kittens’ breeder and they love these and the salmon ones ( broken up small ). Only chicken or salmon. No other dubious ingredients which might adversely af... See more

Company replied

Rated 5 out of 5 stars

Whenever I have needed to contact Thrive the response has been more or less immediate - very impressive. My cat loves the chicken treats and I only have one criticism. When one gets to halfway throu... See more

Company replied

Rated 5 out of 5 stars

Thrive have the most helpful customer service team of any company I’ve had to email. ‘Evri’ delivery company cannot manage next day deliveries and in my case, confirmed they lost my delivery altogethe... See more

Company replied



Company details

  1. Animal Feed Store

Written by the company

Thrive Pet Foods has been making pet food with real ingredients for 25 years. From the start, our aim has been simple: to create high-quality foods and treats using real meat or fish, prepared with gentle processes and without unnecessary fillers. We believe keeping recipes straightforward and honest helps pet owners make informed choices about what they feed their cats and dogs. Our range includes complete foods, treats, and food toppers, all clearly labelled so customers know exactly what’s in the bowl. We focus on quality ingredients, careful preparation, and consistency across our products. We sell directly to customers as well as through trusted retailers, and we place great importance on reliable delivery and supportive customer service. Feedback from our customers is always welcomed and helps guide how we continue to improve. At Thrive, there are no gimmicks and no nonsense — just real food, made with care.

Why pet owners choose Thrive

Written by the company

Real ingredients. No fillers. No nonsense. ❤️
For over 25 years, we've made pet food using only the ingredients listed on the label. No derivatives. No fillers. No artificial nonsense. Just high-quality nutrition that cats and dogs love.

Free Shipping

Free Shipping Over £45

Free Shipping When You Spend £45 at https://thrivepetfoods.com/

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

699 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(699)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed so far

Very impressed so far. I have a new, very fussy cat and have been searching for decent quality foods she’ll actually eat. Turns out she’ll only eat Thrive sardine and mackerel…. It’s excellent food and has also been good for my other cat with gastro issues as it’s hypoallergenic. Customer services were very good too (thanks, Anna!) and the delivery was super quick.

23 October 2025
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Reply from Thrive Pet Foods

Thank you for taking the time to leave a review Lisa. We are so pleased that you are happy with Thrive!

Rated 5 out of 5 stars

0% Nonsense Food — My Cat Loves It!

I absolutely love Thrive cat food — and so does my cat! It’s one of the few brands I truly trust because it’s all about real, no-nonsense ingredients with nothing unnecessary added. You can actually see the quality in every bite, and my cat can’t get enough of it.
It’s such a relief to know I’m feeding something that’s genuinely good for her — simple, clean, and nutritious. No fillers, no gimmicks, just honest food that delivers exactly what it promises.
Highly recommend to any cat owner who wants quality over marketing fluff — Thrive really does live up to its name! 🐾

31 August 2025
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Reply from Thrive Pet Foods

Thanks so much for sharing your feedback.

We’re really pleased to hear that you trust Thrive and that your cat is enjoying the food so much. We focus on keeping our recipes simple and made with real ingredients, so it’s always rewarding to know this is noticed and appreciated.

Thank you, on behalf of your cat, for choosing No Nonsense Thrive!

Rated 4 out of 5 stars

Your Cat food is great and our cat…

Your Cat food is great and our cat loves it. But, the packing of my parcel was not great. That is why I have taken a star away from my review. The parcel looked like it had been thrown around and had holes in the box and tins had dents in them.

1 October 2025
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Reply from Thrive Pet Foods

Thank you for letting us know Marie - this is very feedback. we will do our best to ensure you do not have an issue going forward. Thank you on behalf of your cat, for feeding Thrive, x

Rated 1 out of 5 stars

No consistency

It’s such a shame that this is an inconsistent product.

My cats loved the white fish and chicken flavour. But the difference between batches is huge. I have just spent £40 on two tubs of chicken treats and the ones that have just arrived are very had and brittle with a funny smell. They won’t go near them.

I appreciate cats can be fickle but the product is too inconsistent to trust.

I won’t be spending £40 again just to throw them away.

What more disappointing is the complete lack of a response from thrive when I emailed about this.

Why would I waste more time emailing batch numbers for you not to reply again?

This isn’t an isolated incident. I threw away 2 tubs of white fish when I emailed you in July.

10 October 2025
Unprompted review
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Reply from Thrive Pet Foods

Good morning,
Thank you for taking the time to leave this review - it is really useful to have feedback from you so we can make it right.
Would you email us info@thrivepetfoods.com with the batch numbers you have received, so we can see if there is an issue please.
Unfortunately we do not have a new batch of the white fish to send to you as replacements yet, but we do have some chicken. Please so email us so that we can make this right.
All the best
Thrive

Rated 5 out of 5 stars

Great products and good customer service

I love the products and think they are fantastic for our pets. The customer service team are quick to action and respond and seem to care about their customers

29 September 2025
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Reply from Thrive Pet Foods

We really do care :-)
Thank you so much on behalf of your pets, for feeding Thrive! x

Rated 5 out of 5 stars

My dog loves Thrive products

My dog loves Thrive products. I always find them to be good quality at a reasonable price.

1 October 2025
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Reply from Thrive Pet Foods

Thank you for taking the time to leave a review, but most importantly - thank you on behalf of your dog for feeding Thrive! x

Rated 5 out of 5 stars

From delivery to the food, it has been quality all the way.

Have used Thrive for a few years now for my Feline companion wet food and chicken dry and treats. From delivery to the food, it has been quality all the way. Human grade meat and fish, grain free and packed with all the nutrients needed for cats. Thank you.

29 September 2025
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave such a positive review, Denise - we love to hear about your thriving feline companion! x

Rated 5 out of 5 stars

My cat absolutely loves the chicken…

My cat absolutely loves the chicken treats. She won't eat any other brand though so the process must be different. Highly recommended for fussy kitties.

29 September 2025
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Reply from Thrive Pet Foods

Kittens and cats certainly do love Thrive chicken treats! Thank you on behalf of your cat for giving her no-nonsense Thrive treats!

Rated 4 out of 5 stars

Excellent Cat Food - Awful New Tins

Our very fussy tom cat Nero won't eat anything but Thrive. We have just started using his latest batch of Thrive and the new tins are absolutely awful. The ring pull is so stiff it is hard to lift up and pulling the lid back almost impossible. When it does eventually give way it is so sudden, the lid flies off one way, the tin flies the other and the contents end up over hands and worktop. Please go back to the original tins, so easy to use.

16 October 2025
Unprompted review
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Reply from Thrive Pet Foods

Good Evening Jean,
Would you mind contacting us with your order number and the batch number on the bottom of the can), so that we can make this right for you? All the best, Thrive, x

info@thrivepetfoods.com

Rated 5 out of 5 stars

Healthy, testy food for any cat

I am giving thrive food to my cat from a long time.
I always buy tuna and tuna with salmon.
The food is always fresh and my cat like it.
the cans contains pure fish meat.
It is worth to buy it for your cat

1 October 2025
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Reply from Thrive Pet Foods

Thank you for taking the time to leave this 5 star review Aga! We are so happy to hear that your cat is thriving! Thank you on behalf of your cat, for feeding Thrive cat food!

Rated 5 out of 5 stars

Wonderful experience

After experiencing an issue with Amazon Thrive have immediately fixed the issue and offered a wonderful customer service. Cats love the food, chicken dry food

3 October 2025
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Reply from Thrive Pet Foods

Thank you for leaving this review for us Michela - we are delighted to hear that your cats love their food and are thriving!

Rated 4 out of 5 stars

When I informed them of my damaged…

When I informed them of my damaged delivery and 1 missing product, they sent a replacement straight away. Very efficient and I will keep using them.

1 October 2025
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Reply from Thrive Pet Foods

Thank you for taking the time to leave a review Angie, especially after receiving a damaged delivery. We hope you are very happy with Thrive food and treats :-)

Rated 3 out of 5 stars

Thrive chicken breast was very watery

Thrive chicken breast was very watery. Have been purchasing this for our Oriental cats for almost 10 years and once or twice every year the quality and consistency changes.

1 October 2025
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Good morning, thank you for the review. Would you mind emailing us info@thrivepetfoods.com so we can make this right for you, please?

Rated 5 out of 5 stars

Wonderful product

I recently took my cat to the vet who coaxed her out of the carrier with some treats. I told the vet I normally gave her Dreamies, which the vet compared to giving a child a McDonald's! I went online and ordered the Thrive chicken treats. They arrived quite quickly and now madam won't eat her food, all she wants is the treats!!!

29 September 2025
Thrive Pet Foods logo

Reply from Thrive Pet Foods

We are delighted to hear that your cat is enjoying our no-nonsense chicken treats - delicious and good for her!
Thank you for taking the time to leave this review Dee.

Rated 4 out of 5 stars

Thrive is certainly a premium product

Thrive is certainly a premium food for cats and ours really do wolf it down and really enjoy it. It important to provide the best food possible for our animals and Thrive is leaps ahead of supermarket and cheaper brands that are the equivalent of a constant fast food meal and are basically full of no proper nutrition. Thrive actually smells good enough for humans to eat although I probably wouldn't try.

Thoroughly recommend.

The removal of one star is due to dispatch times can vary and spending over £90 a month with Thrive directly, I'd really expect to see a delivery framework that gives free next day delivery when spending over a certain amount. I would also appreciate additional variety for kittens rather than just tuna or chicken and the website account management being linked to SHOP! is difficult to use.

29 September 2025
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Good evening Jamie,
Thank you so much for this valuable feedback - we will take it all in to account when making constant improvements.

Thank you on behalf of your cats, for feeding Thrive! x

Rated 4 out of 5 stars

Out of stock

The main order was out of stock disappointed but dealt with quickly.

29 September 2025
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thank you for taking the time to leave a review. Please do contact is if you need to in the future.

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