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ThrivePass Reviews 276

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TrustScore 4.5 out of 5

4.3

Electronics & Technology
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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its exceptional user-friendliness and intuitive design, making the process of submitting and tracking reimbursements straightforward and stress-free. Many people highlight the speed and ease of the reimbursement process, often noting quick turnaround times and hassle-free experiences. The website itself is frequently described as well-designed, navigable, and simple to use, contributing to a seamless overall experience. However, some people were dissatisfied with aspects of customer service, reporting difficulties with onboarding and a lack of clear responses. A few other people also felt that the product itself could be confusing, with some experiencing issues with reimbursement approvals due to merchant codes or finding the user interface challenging to navigate.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Refund

Customers had positive experiences with refunds, highlighting the ease of use and quick processing times.... See more

Website

Reviewers highlight positive aspects of the website, praising its ease of use and navigation. Many customers... See more

Customer service

Clients share negative opinions on customer service. Many reviewers report that the onboarding process has... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers appreciate the variety of gear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience using Thrive pass. The support team responded to my query in a very short time and made the process smooth. I also appreciated the quick turnaround time that my reimbursem... See more

Rated 5 out of 5 stars

Easily and simple. I got a clear response to my initial inquiry, purchased the equipment, and got reimbursed faster than expected.

Rated 5 out of 5 stars

It was incredibly easy to upload my receipt for reimbursement. The site provides clear and concise instructions, making the process simple and the turnaround super quick.

Rated 5 out of 5 stars

I was invited to participate in a Wellness program through my employer. The program provides reimbursements for health and wellness incentives, which helps encourage healthier habits. I appreciate... See more

Company details

  1. Electronics & Technology

Written by the company

We personalize benefits. You thrive as the employer of choice.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

276 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy and Efficient

The process is super easy and only requires a minimum amount of effort to select an item and request a reimbursement.

Would not change a thing.

10 December 2021
Unprompted review
Rated 5 out of 5 stars

Grateful for ThrivePass

Thrive Pass has made it so much easier to take care of mental and physical health through ways that aren't mainstream PCP care. I am so grateful for this program! The chiropractor care I received reimbursement for has changed my world and I wouldn't be able to afford it without Thrive Pass.

10 December 2021
Unprompted review
Rated 5 out of 5 stars

In my 15 years of submitting expenses…

In my 15 years of submitting expenses for approval, ThrivePass is, by far, the easiest and most efficient process of submitting expenses I have ever used. I no longer worry about having to submit an expense.

11 November 2021
Unprompted review
Rated 5 out of 5 stars

Very simple process to get reimbursed

Very simple process to navigate the website and get reimbursed according to my company's plan. Uploading receipts was quick and straightforward, and it only took two business days until the funds were available in my account.

2 November 2021
Unprompted review
Rated 5 out of 5 stars

clear, intuitive and fast!

The site is intuitive, making the claim was hassle-free with the process clearly listed out and the claim was approved inside 24 hrs. Great service, fast service!

27 October 2021
Unprompted review
Rated 5 out of 5 stars

Easy to use

This was easy to use. I signed up for a marathon and I was reimbursed for my registration fee.

20 October 2021
Unprompted review
Rated 1 out of 5 stars

I received an email in September that I…

I received an email in September that I would be reimbursed for my fitness membership, that it was approved and would receive deposit in 5-7 business days. I've never received reimbursement.

7 October 2021
Unprompted review
ThrivePass logo

Reply from ThrivePass

Hi CT,

I sincerely apologize for any frustration your experienced while using ThrivePass. We would love to investigate this for you and reach a resolution regarding your reimbursement. Please feel free to contact our Support Team at support@thrivepass.com so that we can look into this for you.

Sincerely,
The ThrivePass Team

Rated 5 out of 5 stars

Always a pleasant experience

Every time i interact with Thrivepass I'm pleasantly surprised. They always have a friendly person reach out to me within a few hours of me reaching out, and they go out of their way to help and make sure I have my questions answered!

5 October 2021
Unprompted review

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