We had an outstanding experience working with Threshold Mortgages. Ben Cummins our mortgage advisor was exceptional - incredibly knowledgeable, proactive, and supportive throughout the process. He... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are first time buyers, and so finding a mortgage felt like a mine-field. Jake, Daniella and the team helped us through the process so smoothly, and explained everything along the way. We really app... See more
Company replied
Threshold has some of the country’s finest mortgage advisors who provide an excellent service to the clients. The overall process and the conversations were completely stress free and the process went... See more
Company replied
Megan J is a star, we had a few complications with our re-mortgage application, as this was our 1st re-mortgage we were not fully aware how it worked. Megan took the time to explain the process and w... See more
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Company details
Information provided by various external sources
Threshold Mortgage Advice offers professional mortgage advice helping you to find the right lender and mortgage for you. For over a decade we have been one of the mortgage advisers that some of the UK House builders and Housing Associations recommend. Our clients always return to use our services time and time again knowing they will receive quality advice.
Contact info
2 The Brookside Centre, Auckland Road, SO15 0SD, Southampton, United Kingdom
- 03300 249 115
- admin@thresholdmortgages.com
- thresholdmortgages.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Ross has been amazing at helping us…
Ross has been amazing at helping us navigate buying our first home and getting our mortgage. We can’t thank him enough
9 February 2026
Reply from Threshold Mortgage Advice
Thank you so much for sharing your lovely feedback. We’re thrilled to hear that Ross has been such a great support in helping you navigate buying your first home and securing your mortgage.
Buying your first property can feel daunting, so it’s wonderful to know he made the journey clearer and more manageable for you. Your kind words will mean a lot to him.
I had a fantastic experience with their…
I had a fantastic experience with their service! As a non-resident, I was impressed by the valuable advice and extensive options they offered. They promptly addressed all my questions, demonstrating their professionalism and knowledge. I want to give a special shout-out to Joe Kilpatrick for his exceptional support and guidance. Thank you, team!
12 February 2026
Unprompted review
Reply from Threshold Mortgage Advice
Thank you so much for sharing this lovely feedback. We’re thrilled to hear that Ross has been such a great support throughout your first‑home journey. Buying your first property can feel overwhelming, so it’s wonderful to know he helped make the process clearer and easier for you.
Congratulations on your new home, and if you ever need anything in the future, we’re always here to help!
Mortgage advisor
Mortgage advisor dealt with our case very well and he looked into the best deal for us. Communicated effectively and honest
11 February 2026
Reply from Threshold Mortgage Advice
Thank you for taking the time to share your feedback. We’re really pleased to hear that your mortgage advisor handled your case so well and took the time to find the best deal for you.
Clear, honest communication is something we take great pride in, so it’s wonderful to know that this came across throughout your experience.
If you need any further support now or in the future, we’re always here to help.
Outstanding Service from Taylor Cambden – Highly Recommended!
I can’t recommend Taylor Cambden highly enough.
From start to finish, he has been absolutely phenomenal. Taylor took the time to explain every step of the mortgage process clearly and patiently, making what could have been a stressful experience feel straightforward and manageable.
He was incredibly responsive, proactive, and always had my best interests at heart, finding me a great deal and guiding me through the paperwork with genuine care and professionalism. His knowledge, attention to detail, and friendly approach really set him apart.
If you’re looking for a mortgage advisor who is reliable, knowledgeable, and truly goes the extra mile, Taylor is the person to speak to. Thank you again for all your help, couldn’t have done it without you!
13 February 2026
Unprompted review
Reply from Threshold Mortgage Advice
Thank you so much for taking the time to share such an amazing review. We’re delighted to hear how positive your experience with Taylor has been.
It’s fantastic to know that he made the entire mortgage process clear, patient, and stress‑free, especially with all the steps involved as a buyer. His responsiveness, proactive approach, and genuine commitment to finding the best deal truly reflect the level of service we aim to deliver.
Your kind words about his knowledge, attention to detail, and friendly manner will mean a great deal to him we’ll be sure to pass them on.
We really appreciate your recommendation, and we’re so pleased Taylor could support you at every stage. If you ever need anything in the future, we’re always here to help.
Thank you again, and congratulations on your next chapter!
Smooth, perfect and easy
The team is excellent, getting the mortgage was easy, Smooth and fast... and I believe it is because of the excellent service that was provide.
Great job guys!
12 February 2026
Reply from Threshold Mortgage Advice
Thank you so much for your wonderful feedback! We’re delighted to hear that you found the process of getting your mortgage smooth, fast, and hassle‑free.
Our team works hard to deliver excellent service, so it’s fantastic to know that this made such a positive difference to your experience.
We are new to all of this mortgage…
We are new to all of this mortgage thing, but talking to the people at threshold made it seem less and supper simple.
11 February 2026
Reply from Threshold Mortgage Advice
Thank you for sharing your experience! We’re really glad to hear that we could help make the whole mortgage process feel much simpler and less overwhelming.
Being new to mortgages can feel confusing, so it’s great to know our team was able to break everything down and make it easy to understand. That’s exactly what we’re here for.
If you ever have more questions or need support as you move forward, we’re always happy to help!
Reply from Threshold Mortgage Advice
Thank you for taking the time to review our service
Absolutely brilliant customer service
Absolutely brilliant customer service. After trying to speak with 2 other mortgage advisors these were the best and most knowledgeable.
10 February 2026
Reply from Threshold Mortgage Advice
Thank you so much for your amazing feedback! We’re thrilled to hear that you received brilliant customer service and found our team knowledgeable. It means a lot to us, especially knowing you had already spoken with other advisors before finding the right support here.
We really appreciate you choosing us, and we’re always here if you need anything in the future!
We had a great experience with our…
We had a great experience with our mortgage advisor. They were professional, knowledgeable, and took the time to explain everything clearly. The whole process was smooth and well-handled, and I felt supported from start to finish.
4 February 2026
Reply from Threshold Mortgage Advice
Thank you so much for your wonderful feedback! We’re delighted to hear that you received brilliant customer service from our team.
It means a lot to know that, after speaking with other advisors, you found us to be the most knowledgeable and the best fit for your needs. Providing clear, expert guidance is something we take great pride in, so your comments are truly appreciated.
Timely I respond to messages,question…
Timely I respond to messages,question and concerns. Open plain and give u different deal option to choose what work best for you.
29 January 2026
Reply from Threshold Mortgage Advice
Thank you for your feedback! We’re really pleased to hear that you received timely responses to all your messages, questions, and concerns.
Providing clear, straightforward guidance is something we take great pride in, and it’s great to know you found our communication open and easy to understand. We’re also glad the range of mortgage options helped you choose the deal that worked best for you.
If you need any further support now or in the future, we’re always here to help.
Very efficient everything done and…
Very efficient everything done and checked. Mortgage was approved within 48 hours.
Highly recommend.
2 February 2026
Reply from Threshold Mortgage Advice
Thank you for your great feedback! We’re delighted to hear that you found the process efficient and that everything was completed and checked so quickly.
Getting your mortgage approved within 48 hours is fantastic, and we’re glad we could make the experience smooth and stress‑free.
I gave my experience as great because…
I gave my experience as great because David (Mortgage advisor ) was top notch went above and beyond for me and my wife helps us right out and mange to explain everything to us so we understood and Adain or case working never let me and my wife down and kept us in the loop at all time so I was very happy with the services
29 January 2026
Reply from Threshold Mortgage Advice
Thank you so much for sharing your experience! We’re delighted to hear that you had such a positive journey with us. David will be thrilled to know he went above and beyond for you and your wife , making sure everything was clearly explained and easy to understand is exactly what he strives for.
We’re also really pleased to hear that Aidan kept you updated throughout the process. Keeping our clients in the loop at all times is so important, and it’s great to know you felt fully supported from start to finish.
We truly appreciate your kind words and are very happy that you were pleased with the service. If you ever need anything in the future, we’re always here to help!
Can’t recommend enough
We had an excellent experience with Threshold Mortgages, especially working with Joshua James and Kieran Hunt.
Joshua was our mortgage advisor and guided us through the whole process with clear advice, patience, and professionalism. Kieran handled the admin side and was always quick to respond, helpful, and kept everything running smoothly.
Both of them made what can be a stressful process feel straightforward and reassuring. We genuinely couldn’t recommend them enough.
We’ll definitely be returning to Threshold Mortgages when it comes time to remortgage, their service, performance, and professionalism have been outstanding throughout.
29 January 2026
Unprompted review
Reply from Threshold Mortgage Advice
Thank you so much for sharing your experience. We’re delighted to hear that you received such exceptional support from David and Adain throughout your mortgage journey.
It’s wonderful to know that David went above and beyond for you and your wife, taking the time to explain everything clearly so you felt confident and understood each step.
We’re also thrilled that Adain kept you both updated at all times ,communication and reassurance are so important, and it’s great to hear this made such a positive difference.
We’re very happy that you were pleased with the service, and we truly appreciate your feedback. If you ever need anything in the future, we’re always here to help.
Reply from Threshold Mortgage Advice
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience, and we’ll be sure to pass your feedback on to Ross ,he’ll really appreciate it.
Reply from Threshold Mortgage Advice
Thank you for your lovely feedback! We’re really pleased to hear you had a great experience throughout the process. It was a pleasure helping you, and we appreciate you choosing us.
Reply from Threshold Mortgage Advice
Thank you for taking the time to review our service
Disappointing experience as first-time buyers
We were purchasing a Persimmon new-build property and were put in contact with Threshold Mortgages. From the outset, we were advised that our only viable option was the New Build Boost scheme, which we had already decided we did not want to use.
When we asked about applying for a standard mortgage, we were told this would not be possible and that the New Build Boost was our only option. The advice felt quite pushy, and we were left with little confidence in the recommendation. Despite this, we proceeded initially and provided all requested documentation, which Threshold Mortgages confirmed they had received.
Due to ongoing concerns, we sought a second opinion from another mortgage broker. We were advised there was no reason we couldn’t obtain a standard mortgage — and we ultimately secured one with the same lender that Threshold Mortgages had told us would not accept us.
Notably, we never informed Threshold Mortgages that we had gone elsewhere, yet we also never heard back from them at all after submitting our documents. To date, there has been no follow-up or update.
Based on our experience, we would not recommend Threshold Mortgages, particularly for first-time buyers who rely heavily on clear, balanced advice and good communication.
1 November 2025
Unprompted review
Reply from Threshold Mortgage Advice
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you felt dissatisfied with the advice and communication you received, as this is not the level of service we aim to provide.
I have spoken with the advisor you dealt with and reviewed the qualification process and subsequent interactions to fully understand what took place.
Our recommendations are always based on the information available at the time and the lending criteria provided by lenders, particularly with new-build properties, where options can sometimes be more limited. Following your conversations with our advisor, an issue was identified that informed the recommendation made at that time. It appears that your circumstances may have changed since then, allowing another advisor to place your application with your preferred mainstream lender.
We are also concerned to hear about the lack of follow-up after documentation was submitted. Our process ensures that we send emails to clients at various stages following contact, and I can see these emails were delivered to the address we hold for you. It is possible they may have been missed or ended up in your junk mailbox.
Ultimately, we’re pleased that you were able to secure a mortgage solution that worked for you, and we genuinely appreciate your feedback, which helps us reflect and improve.
If you would be open to discussing your experience further, we would welcome the opportunity to do so directly.
Transferred on wrong date resulting in financial loss
I put my trust in Threshold mortgages to ensure I got the best rate and my mortgage was transferred effectively. Firstly I was given an incorrect rate as part of my illustration, and although subsequently corrected it was the rate I had started considering my options against. Then the ultimate fail was when my mortgage was transferred. It was done after the end date of my previous product, which I had to call the lender to find out. And as a result I was charged an additional £420 of interest this month which was not what I was expecting straight after Christmas. How, after 4 years and after they did my last transfer is my date wrong on their system. £420 is a lot of money to be out of pocket at the start of the year when you’ve put your trust in a company to handle.
2 January 2026
Unprompted review
Reply from Threshold Mortgage Advice
Hello Natalie
Thank you for taking the time to share your experience. We’re very sorry for the frustration this situation has caused.
We can confirm that this matter has been formally raised as a complaint with the lender as we believe they have made an error. We look forward to the lender’s response and will continue to support you until this is resolved in due course.
Mark
Ross and his team has been really…
Ross and his team has been really professional and helpful from the start up to completion of our purchase. He clearly detailed our options which helped us in our final decision. Overall, the process has been smooth and delivered within a very tight timeframe. Thanks a lot Ross and team!
19 December 2025
Unprompted review
Reply from Threshold Mortgage Advice
Thank you so much for your kind words! We’re thrilled to hear that Ross and the team were able to guide you smoothly through the process and help you feel confident in your decisions. It’s great to know we could deliver everything within such a tight timeframe. We really appreciate your feedback and wish you all the best in your new home!
Threshold Mortgage Advice
Matt and Aidan were extremely helpful in getting the MO. Quick response on emails sent and made sure to keep us updated. I would strongly recommend Threshold to my friends and family.
23 December 2025
Reply from Threshold Mortgage Advice
Thank you for your kind words! We’re delighted to hear that Matt and Aidan were able to provide timely updates and support throughout your mortgage offer process. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience!
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