I am a seller. The website has illegal billing practices. I paid for premium bags and they are supposed to sell 90-100% of the bag and they didn’t and did not downgrade it to a regular selling bag aft... See more
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I have sent several brand name items in pristine condition and the payout is literally so small, that after selling 10 items, I’d get $10 payout off which they take $7 processing fee. It’s a joke. Aft... See more
Company replied
Selling on ThredUp can be a nightmare. It’s a difficult process to edit or flag your listing for errors. It’s literally impossible to talk to a human or escalate any issues. The AI generated mannequin... See more
Company replied
Spent $150 on a rescue box and it was a complete miss. I understand the ‘mystery’ aspect, but this was mostly unsellable inventory—damaged pieces, low-demand brands, and items with little to no resale... See more
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1.3
Bad
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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I should have read the reviews before…
I should have read the reviews before sending my items. What a rip off!!!! I have sold a bag full of clothing, name brand, some items I never even wore, and have received pennies. Plus if you want your unsold items returned you have to pay!! Never ever again 😠
4 May 2026
Unprompted review
Reply from ThredUp
We are truly sorry to hear about your recent experience with us. Our goal is to provide a convenient way for you to clean out your closet and make some cash in the process. We strive to be transparent with our payouts, which is why we include estimated payouts in our selling guide. Additionally, we offer the option to have unaccepted items returned to you if they are not listed under the Premium Consignment option. This way, you can determine if we are a good fit for your needs before proceeding.
Thank you again for your feedback. Please don't hesitate to reach out to our support team if you need further clarification on your bag results. www.thredup.com/contact
Selling with ThredUp is a JOKE!!
I sent an entire bag of clothes to sell, many of which I bought from ThredUp, and they only kept 7 items. They kept 14 items that included several brands they carry and the garments were in very good condition. They only offered 38 cents for a couple pair of Nike shorts. That's ridiculous. I could have sold them on Facebook Marketplace for more. Save yourself the hassle!!
4 May 2026
Unprompted review
Reply from ThredUp
Thank you for taking the time to leave your feedback. We’re truly sorry to hear that your experience was not positive. At ThredUp, we understand that it takes a lot of trust for sellers to send in their clothing, and we have implemented many measures to ensure that all items are processed according to our high standards.
Please note that while we strive to accept as many items as possible, we cannot guarantee the acceptance of any items, regardless of their condition or brand. To help with this, we offer the option to have unaccepted items returned to you if they are not listed under the Premium Consignment option. Additionally, we provide a payout estimator on our guide, which is available before sending in a bag, to help you determine if we are the best fit for your needs.
If you need any further explanation regarding your bag results, please feel free to reach out to our support team. www.thredup.com/contact
No Customer Service
There is NO Connect with Customer Service. The Customer Service is a flat zero. Two boxes were delivered. One was my order which was correct but the second box was not mine. I have tried twice using the "Chat" option to tell the company I received a box containing three pair of shoes that was not my order. Chat #1777562372. The first "Chat" message I sent was at 10:20a and at 11:30a a message was issued, Live Agent has been assigned to this conversation. This message from the Thredup Support Team was issued, you are welcome to keep holding, or you may leave a message below and an agent will reach out within 1 hour via email. Chat #1777669626, I sent message at 4:07p and received a response at 5:20p Live Agent has been assigned to this conversation. The chat ended at 5:35p with this message, "Your conversation with the Live Agent has ended. If you need more help, please start a new chat." It has been two days and no email has been received. Someone placed an order that was delivered to my home and I can't notify the company. I will not try again.
30 April 2026
Unprompted review
Reply from ThredUp
Hello Diane,
Thanks for taking the time to share this—we’re really sorry to hear about your experience. Receiving an extra package and then not being able to reach us easily is understandably frustrating, and it’s definitely not the experience we want for anyone.
We can see that you’ve already been in touch with our customer support team regarding this issue, and we appreciate your patience while this gets sorted out. Our team is actively working on it, and we’ll be following up with you as soon as possible with a resolution.
In the meantime, thank you for flagging this so responsibly—we truly appreciate it. We’ll make sure this gets taken care of.
I used to love this company for selling…
I used to love this company for selling clothes. Then they instituted the $14.99 fee for shipping. Over the past few years (multiple, multiple times)they have priced the clothes at just little enough that they get to keep my box of clothes for free and I get no payout. Plus they process your box very slow. I’ve also received clothes that are nothing like the description given. Will not buy from or sell to this company again.
3 February 2026
Unprompted review
Reply from ThredUp
Hi Jeanne, we're so sorry to hear about your experience. We try to be as transparent as possible with our payouts by having our Payout Estimator and Selling Guides. At the end of the day, we make it the most convenient for you to Clean Out without any hassle on your end. We’d love the opportunity to look into this further and see how we can help. If you have a moment, please email us with details about your experience so our team can review your inquiry at Support@thredup.com.
Do not sell items on Thred Up!!!
I sent 10 high end items to Thred Up in a bag that I pre paid for. I had no idea that they would be giving me pennies and change, for my items and keeping the rest of the profit for themselves. To reclaim several of my items, I had to pay for them, to get them back, otherwise they would keep them if not sold within a number of days. Thred Up is a complete SCAM. Do not sell on Thred up!! Sell your items on Poshmark, DPop or anywhere else. Thred Up needs to be sued. A total SCAM! -- UPDATE** Thred Up sold 3 of my items but took ALL of the money $7 which was the pennies they were paying me for all 3 of my items that sold, total. So my balance is $0 because they charged a "service fee" on top of that. They sold 1 item for $33 and gave me $3, then kept the $3 for a "service fee." They kept all of the money after selling my items. I got zero $0. Complete SCAM! DO NOT SELL ON THRED UP!!
28 April 2026
Unprompted review
Reply from ThredUp
Thank you for your review. We try to be as transparent as possible with our payouts by having our Payout Estimator and Selling Guides. At the end of the day, we make it the most convenient for you to Clean Out without any hassle on your end. We’d love the opportunity to look into this further and see how we can help. If you have a moment, please email us with Clean Out bag number and details about your experience so our team can review your inquiry at Support@thredup.com.
I sent in 5 bags of 100lbs of nice…
I sent in 5 bags of 100lbs of nice clothes! Many new with tags! I can’t believe only 2 items sold! What a ton of work sorting, folding and mailing all those quality clothes for nothing! I will never mail clothes into Thredup or recommend them to anyone I know. They are doing something wrong, selling to high of prices, not listing long enough, or not automatically discounting the items before they are unlisted. Very bad company to sell clothes with. Donate locally, thredup is not worth your time.
23 April 2026
Unprompted review
Reply from ThredUp
Hi there. We are incredibly sorry to hear about your experience. We understand how much work goes into preparing such a large shipment, and we truly value the quality items you sent us.
Listing duration and pricing strategies are designed to move inventory efficiently, but we clearly missed the mark in meeting your expectations. We would appreciate the chance to investigate why your sell-through rate was lower than anticipated. Please contact us at Support@thredup.com with your account details so we can conduct a thorough review of your bags. We look forward to hearing from you!
Misleading pictures and missing items
I was disappointed with my purchase. What was shown was NOT what was sold. 4 of the items included undershirts (part of the reason why I selected them), but undershirts were not included and the description did NOT say they were not part of the item. Clothes were just tossed into a box, without folding or trying to keep them wrinkle free (swap.com set the bar high there). Lastly, a couple days after my order, I got an email that one of the items in my order was no longer available. I went back to the web site and sure enough, the same item was available for sale. I tried to reach customer service, but I was unable to. I will not order from thredup.com again.
29 April 2026
Unprompted review
Reply from ThredUp
Hello Monika, we’re really sorry to hear about your experience—this is not the standard we aim to provide, and we understand how disappointing it must have been to receive items that didn’t match expectations.
We’d definitely like to look into this further. Please email us at support@thredup.com with your order details so we can review what happened and work toward making this right.
We appreciate you bringing this to our attention.
Not at all positive
Not at all positive. I feel like whoever is opening those boxes help themselves. When stuff should get posted for sale they don't and they claim they donate it.
Plus they make money just for the bag.
Customer service is also terrible.
I have had a good experience shopping on the site but in terms of sending stuff in forget it. It's a total scam. I sent in a jacket with tags still on it and they said it was unsellable so they donated it, which I find hard to believe!
24 April 2026
Unprompted review
Reply from ThredUp
Hello Deborah, we’re sorry to hear your selling experience didn’t match the positive one you’ve had shopping with us—that’s not what we want for our sellers.
We do want to reassure you that we don’t keep items. Every bag is processed through a tracked system, and each item is reviewed individually based on condition, brand, and current demand. If something isn’t accepted for resale, it’s handled according to the selected bag preferences, such as return or donation.
We understand how frustrating it can be when an item you expected to sell isn’t listed, and we’re happy to take a closer look. Please email us at support@thredup.com with your details so we can review this further.
We appreciate you sharing your feedback.
They steal then ignore you
They steal then ignore you. Sadly; My issue remains unsolved; they have not done anything to resolve my issue in 3 weeks after leaving reviews here that go unanswered; 2 items they kept and one they are refusing to pay me on a high end designer item they are claiming isn’t authentic. Please do not send them anything high end or you will be sorry and find yourself wondering why you didn’t read these reviews ahead of time; Additionally they have not paid on a item they told me was priced my White and Warren scarf. They told the item was priced at 73 then never bothered to add the funds; sadly this company has zero customer service, and it’s So unethical. They don’t answer emails and you wind up here without anything being resolved. There is no customer service whatsoever. Where is my payment for my scarf?
31 March 2026
Unprompted review
Reply from ThredUp
Hello Lauren,
we’re really sorry to hear about your experience, and we understand how frustrating this situation must feel. Thank you for voicing your concerns, we don't steal items from our sellers - their trust means so much to us and that's also not in alignment with who we are as a company. This isn’t the level of service we aim to provide, and we’d genuinely like the opportunity to look into what’s going on and clarify any confusion around your items and payout.
Because we’ll need to review the specific details of your account and the items in question, we’re unable to fully resolve this here. Please email us at support@thredup.com with your account information and any relevant details, and our team will investigate this thoroughly for you.
We appreciate you bringing this to our attention and hope to get this resolved as quickly as possible.
Sizing overhaul needed
They need a serious overhaul on their sizing methods. I got 3 pairs of pants, and knowing their size inconsistencies I had to look up each brands size chart. One pair of pants I ordered was 10(!) inches bigger than listed. I purposely ordered smaller than my size and still the pants were falling off my butt. And there's no consistency about it. It's not like the size is always bigger than they say (though it often is) another garment I got, was listed as only half an inch smaller than my waist but the actual garment was 3 inches smaller than the stated size. Because the description was wrong I was able to get the restocking fee waived, but I think it's nonsense I have to pay $11 to ship the items back, when it's their fault I ordered the wrong size. I'd rather shop on depop where each seller has control of the items description. At least then, if the description is wrong I can look at other sellers.
Of the 3 items I ordered from thredup, not one of them fit. It's a waste of time and money to shop there.
24 April 2026
Unprompted review
Reply from ThredUp
Hi Kieran.
Thank you for sharing this feedback. We sincerely apologize for the frustration and inconvenience caused by the significant sizing inaccuracies in your recent order.
A 10-inch discrepancy is well beyond an acceptable margin of error, and we completely understand why this feels like a waste of your time and resources. While we process thousands of unique items daily, accuracy remains our top priority, and it is clear we missed the mark across all three of your items.
Regarding our sizing methods:
We are currently evaluating how we can better standardize measurements across the thousands of brands we carry. We have shared your specific examples with our quality control team at the distribution center to ensure better oversight during the listing process.
Regarding return shipping:
We are glad our team was able to waive the restocking fees, but we hear your frustration regarding the shipping costs. When an item is significantly misrepresented, our goal is to make it right. The shipping fee should have been waived as well. We would like to look further into your specific case to see how we can better address the shipping fees you incurred due to these listing errors. Please review your email, we look forward to your response.
Low payouts, inaccurate descriptions. Better as a buyer than a seller
My star rating is based on my years long use of ThredUp and not one particular interaction.
I buy and sell on ThredUp. I have a better experience buying from ThredUp than selling. Selection is good, high end item selection is worthwhile as I have aquired many high end brand name items I would not buy from a retail store due to their pricepoint.
Returns are easy, albeit expensive with a $3.99 restocking fee per item.
Selling to ThredUp via a "clean out" bag is an awful experience (again speaking from multiple interactions). Amounts earned per item for lower priced items is next to nothing and really not worth it. I have returned to dropping things at my local consignment shop as I earn far more than I do from ThredUp. Time to recieve funds once an item sells is ridiculosly long and unneccessary.
Accuracy is NOT ThredUps strong point. I have had an issue with every bag I have ever sent to them. Items listed incorrectly. Items they claim to be unsellable or excessive wear - quite frankly I believe someone in the warehouse took these items as there is no way the items had excessive wear. I sent in 2 high end purses a few months ago (one new with tag) and they "lost" both purses. After contacting them multiple times about the items, they gave me full credit for the items as if they had sold. A few weeks later, both of those purses were listed for sale.
1 April 2026
Unprompted review
Reply from ThredUp
Hi there. Thank you for being a long-time member of the ThredUp community. We sincerely appreciate your loyalty over the years and for taking the time to provide such a detailed look into your experience as both a buyer and a seller.
Regarding your buying experience:
We are thrilled to hear that you’ve been able to curate a high-end wardrobe through our platform. We strive to make premium brands accessible, and it’s great to know our selection and return process (restocking fees notwithstanding) have met your expectations.
Regarding your selling experience:
We genuinely apologize that our "Clean Out" service has not mirrored the positive experience you've had as a buyer. We understand your frustration regarding payout rates and processing times.
Addressing accuracy and the "lost" items:
The situation you described regarding your high-end purses is deeply concerning. While we are glad our team was able to issue you credit for those items, we recognize that the subsequent listing of those "lost" items is confusing and undermines your trust in our inventory tracking. Please be assured that we are constantly working to improve our warehouse scanning and authentication protocols to prevent these discrepancies.
Your feedback regarding "excessive wear" designations and listing accuracy has been shared with our operations leadership. We rely on insights from veteran users like you to highlight exactly where our quality control needs more oversight.
Thank you for sticking with us despite these hurdles. We value your business and hope to make your future interactions—whether buying or selling—much more seamless. Please feel free to email us at Support@thredup.com if you're open to having a second look!
Selling on ThredUp can be a nightmare
Selling on ThredUp can be a nightmare. It’s a difficult process to edit or flag your listing for errors. It’s literally impossible to talk to a human or escalate any issues. The AI generated mannequin pic that most clothing listings include is almost always the wrong measurements and so items frequently are returned by the purchaser. I have been going back and forth with customer service about this now for nearly a month with zero resolution. I just think they’ve grown beyond a feasible scale and are over reliant on AI while also devaluing customer service.
17 April 2026
Unprompted review
Reply from ThredUp
Hello there! We’re really sorry to hear about your experience—that’s not the level of service we aim to provide. We appreciate you taking the time to share this feedback, and we understand how frustrating ongoing issues like this can be.
Please email our support team at Support@thredup.com with your account details so we can take a closer look and further review what’s been happening—we’d like the opportunity to help make this right.
Leech hiding behind a sustainable title
They aren’t up front about your potential earnings and how they process and return your items. You can find it if you have a lawyer reading through their fine print.
I’ve had several items listed, I was incredibly surprised at what I’d make when they were listed totaling over 1K. They don’t allow you to reclaim them at this point. You can adjust the price to bump up your earnings, but this assures they will never sell.
12 sold so far, around $450, I have made about $35. When an item doesn’t sell, you can reclaim but you are required to pay a shipping fee and a service fee of $5.99 per item. They also list each item at different intervals, so you pay an individual shipping fee for each as well. Making it not even worth reclaiming, allowing them to keep the item and sell for their own profit.
When you go to cash out the small amount you make, they attempt to pressure you to use as a shopping credit first. They also allow you to donate it, which only allows their company to claim that amount in their own donations at the end of the year.
This is nothing more than a leech fronting to be an eco friendly company and sustainable way of selling your designer items.
25 April 2026
Unprompted review
Reply from ThredUp
Hi Jacqueline, thank you for sharing your feedback—we’re really sorry to hear this has been your experience. We aim to be transparent about our pricing, payouts, and reclaim process, and we understand how frustrating this can feel when expectations don’t match the outcome.
We’d appreciate the opportunity to take a closer look at your Clean Out results and provide more clarity. If you’re open to it, please email us at Support@thredup.com and our team will be happy to review your account in detail.
We hope to help make this right.
THEY LOST MY CLEAN OUT BOX
I sent a box in with a label. They received the box. They kept delaying the process date. It was then listed as LOST and INACTIVE. Finally after 4 attempts trying to reach customer service they said they lost it. They offered me 35.00 cash or credit. After I complained they offered 25.00 in store credit. Ridiculous and so frustrating!!!!!! I will never send anything else to this company again. Please be aware!!!!
21 April 2026
Unprompted review
Reply from ThredUp
Thank you for taking the time to share your feedback. We’re sorry to hear the payout did not meet your expectations and we understand that sending in items requires trust. We have reached out via email to take a closer look. We look forward to hearing back!
I feel like I must get on here and…
I feel like I must get on here and write a bad review in order for someone to respond back to me I’ve ordered several packages from thred up and have receive multiple items that state their condition as good or excellent but in fact they are stained, missing buttons and even completely ripped or missing parts like a belted top without the belt. Normally I suck it up and take the loss on a few items just bc I’m busy and don’t like wasted my spare time doing this but my last box was completely missing items stained up missing buttons and honestly I’m more irritated that they are refusing g to respond to my emails. Do better thred up and stop lying on your descriptions it’s unethical and just wrong
23 April 2026
Unprompted review
Reply from ThredUp
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this has caused. To help us resolve this matter as efficiently as possible, we have requested additional details. We look forward to your response so we may proceed with the next steps.
Damage clothing
Damage clothing, pictures are fix to make to look the items are in good condition.
18 February 2026
Unprompted review
Reply from ThredUp
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this has caused. To help us resolve this matter as efficiently as possible, we have requested additional details. We look forward to your response so we may proceed with the next steps.
Don’t send anything of value
Don’t send anything of value! I sent two Toby Keith high end leather belts, heavily studded and brand new directly from his concert at $150 each. I wrote them a note stating value and not to sell dirt cheap. I received $1.38 for each one! Absolutely forget this place if you’re selling
20 April 2026
Unprompted review
Reply from ThredUp
Thank you for taking the time to share your feedback. We’re sorry to hear the payout did not meet your expectations and we understand that sending in items of value requires trust. To help set expectations in advance, we offer a payout estimator so sellers can preview potential earnings and decide if we are the right option before sending in a Clean Out. While we aim to price items competitively to help them sell, payouts and acceptance can vary, and specific amounts cannot be guaranteed. We also offer Premium Consignment and return options for sellers who prefer to have unaccepted items sent back.
We truly value the trust our sellers place in us and are always working to improve transparency in the Clean Out process. If you would like our team to take a closer look at your results, please feel free to contact our Support Team. www.thredup.com/contact
I like others did not do my homework…
I like others did not do my homework and had a horrible experience with this company. Use a different resale plattform. ThreadUp is a complete rip off! The pricing is horrible and the fees are crazy! Do not use them unless you want a donation without a tax write off!
20 April 2026
Unprompted review
Reply from ThredUp
Thank you for your review and we are so sorry that your clean out experience didn't live up to your expectations! We have requested additional information so we can look into this sale further. We look forward to helping you!
I thought this was great UNTIL
I thought this was the greatest thing ever initially. I got some really nice clothes from here. UNTIL I tried to return some clothes. Come to find they charge $4 per item as a restocking fee, you have to pay for return shipping, AND some of the items are final sale. But they don’t tell you any of the in advance.
19 April 2026
Unprompted review
Reply from ThredUp
Thank you for your feedback — we’re really glad to hear you found some items you loved initially, but we’re sorry to hear the return experience felt frustrating. We always want our customers to feel informed and confident when shopping with us. For transparency, items marked as final sale are indicated at checkout once a promo code is applied, and our restocking fee and return shipping details are outlined in our FAQ and Terms & Conditions prior to purchase. We understand policies can sometimes be easy to miss, and we truly appreciate the feedback as we continue working to make our shopping experience as clear as possible. If there’s anything we can look into further, please feel free to reach out to our support team — we’re happy to help.
If a zero were available
If only a 0 or - review was available. Horrible experience as a seller. I sent in a bag and asked for anything they didn’t take to be returned which they didn’t. The items they rejected were curiously the high end ones, is the staff keeping the good stuff? They took a handful of items gave me incredibly low payout, had items with tags still on them marked used, shirts were on the mannequin backwards and after my $30 service fee I’ve made a grand total of $3. I could have at least donated it locally and received a tax write off. I will NEVER use thred up and discourage anyone from using them.
19 April 2026
Unprompted review
Reply from ThredUp
Thank you for your review and we are so sorry that your clean out experience didn't live up to your expectations! We have requested additional information so we can look into this sale further. We look forward to helping you!
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