I would like to thank Mr. Herbert Chong for his sincere services in the past years. He has been detailed oriented, frank and skillful , taking care of almost all matters of my property in the remote... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Daniel has been managing my property for a few years. He delivers a consistently high standard of service as a property manager for Thornley. He responds quickly, provides clear updates and handles m... See more
Company replied
Thornley Groves were successful, friendly and efficient at selling my flat. Rebekah in particular had much to sort out ahead of the sale as the tenant left the property with a mess to clear out and... See more
Company replied
We recently ended a tenancy, managed by Thornley Groves. I lost count of the number of property manager that came and went during the 8.5 years that we had it tenanted, so it’s a pity that the best on... See more
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Company details
Written by the company
When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.
Thornley Groves Estate Agents
Written by the company
- FREE INSTANT ONLINE VALUATION
- Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!
Contact info
Altrincham, Hale, Sale, Didsbury, Swinton and Manchester, United Kingdom
- 0161 905 0205
- ho@thornleygroves.co.uk
- thornleygroves.co.uk
4.7
Excellent
5K reviews
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Great service, year after year!
We have used Thornley Groves for many years, first as tenants ourselves, then as buyers and currently as landlords. Their service has always been responsive, pro-active and professional. Our current Property Relationship Manager (Keagan) will go above and beyond to help where needed and is always positive! Great part of the team!
27 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Matijn,
Thank you for your review of Thornley Groves Manchester.
Keagan will be delighted that you took the time to acknowledge his kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
First Class service
I have been renting out my property for more than 20yrs, and have usually been blessed with long term tenants. Unfortunately, lost my last long term tenant earlier this year, and the property was in serious need of some major renovation/updating. Amina Mirza has been brilliant in managing the entire process for me, seeking professional guidance, recommending contractors, negotiating, resolving any disputes, keeping me fully informed on a weekly basis, being clear about what decisions need to be made, when… as well as also giving design tips!! Hugely dedicated, including a 7am Saturday meeting at the property! Am very grateful, amazing service!
26 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Colin,
We wanted to thank you for your review, mentioning the excellent service you have received from Amina, in the Altrincham Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
As a contractor for this company
As a contractor for this company. Amina. Makes my job a lot easier. Helps every time needed gives 100% every time
And makes my day a lot easier great employee 5star
17 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Dave,
Thank you for taking the time to leave a five star review, noting Amina's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards, Customer Care Team
Had a great experience throughout the…
Had a great experience throughout the tenancy process. Communication was clear, professional, and friendly from start to finish. Emma was very helpful and made everything smooth and stress-free. Really appreciate all the support — highly recommend Thornley Groves!
3 March 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Nuwan,
Thank you for your review of Thornley Groves.
Emma will be delighted that you took the time to acknowledge her kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Thank you to Katie twigg
Thank you to Katie twigg, I needed a radiator fixing. I let know her and she got it fixed a couple off hours later
21 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Charlie,
Thank you for taking the time to leave a five star review, noting Katie's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Very poor experience with Daniel
Very poor experience when speaking to Daniel. After multiple call attempt's, this gentleman abruptly ended the call when I mentioned I was interested in viewing a property to purchase.
23 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Luke,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more
information, at complaints@thornleygroves.co.uk.
Kind Regards,
Customer Care Team
Reply from Thornley Groves Estate Agents
Dear Paul,
Thank you for taking the time to leave Thornley Groves a 5 star review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I am so pleased with the way Karen of…
I am so pleased with the way Karen of Thornley Groves Estate Agents attended to me. Her professionalism and enthusiasm was worthy of note. She replies promptly to mail at her earliest.Thanks
21 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Emmanuel,
We wanted to thank you for your review, mentioning the excellent service you have received from Karen, in the Prestwich Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Reply from Thornley Groves Estate Agents
Dear Tim,
We wanted to say thank you for this review, mentioning the great service from Owain. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Kelly was brilliant throughout the…
Kelly was brilliant throughout the viewing. Always quick to respond, honest, professional and easy to deal with. Communication was clear from start to finish and nothing ever felt like too much trouble.
20 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Michael,
Thank you for taking the time to leave a five star review, highlighting your experience with Kelly. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Rebecca Peilober
Rebecca Peilober has been absolutely amazing. Her communication and proactivity was brilliant
18 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Nik,
Thank you for your review of Thornley Groves Altrincham.
Rebecca will be delighted that you took the time to acknowledge her kind and proactive service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Excellent management
We have been with Thornley Groves for more than 12 years and have always found them very helpful. Lucy Clegg, our main contact person and manager, always goes the extra mile to take care of our needs and address our concerns. She keeps us updated on everything very efficiently, and her communication skills are excellent. She is also very easy to approach.
In a nutshell, we don’t need to worry about anything as long as we know Lucy is handling the case.
17 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Sofia,
Thank you for taking the time to leave a 5 star review for Thornley Groves. We're thrilled to hear that Lucy's personal service and excellent communication have made your experience worry-free. Please reach out anytime if you need further assistance!
Kind regards,
Customer Care Team
Your company is lucky to have Michelle…
Your company is lucky to have Michelle as an interface with clients.
She makes your company.have wit and follow up. Helpful. Responsive and efficient.
If you could bring the balance of her team to her standard you would be unbeatable.
20 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Bryan,
Thank you for your review of Thornley Groves Manchester.
Michelle will be delighted that you took the time to acknowledge her kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Kelly was showed us round the property…
Kelly was showed us round the property was lovely, friendly and informative.
16 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Sarah,
Thank you for taking the time to leave a five star review, highlighting your experience with Kelly at the Monton Office. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I have been using Thornley Groves for a…
I have been using Thornley Groves for a few years now, and I continue to have a dedicated property manager, Aleaya Afzaal. She always responds promptly, is courteous in both emails and phone calls, and is consistently helpful in resolving any queries or issues with the tenants.
It feels very much like a cooperative endeavour, which is beneficial for both my peace of mind and my relationship with Thornley Groves, as she clearly understands what is required. Thanks to Aleaya, I feel comfortable continuing to deal with Thornley Groves on an ongoing basis.
15 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Sheila,
Thank you for taking the time to leave a review for Thornley Groves Manchester. We're delighted to hear that Aleaya provides such responsive and personal service. It’s great to know that our local expertise helps foster a cooperative relationship. We really appreciate your kind words!
Kind regards,
Customer Care Team
We've been with thornley grove from 5…
We've been with thornley grove from 5 years. Our property manager, Aleaya Afzaal, has been always useful and friendly.
15 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Hello,
We are very pleased to see that you have been impressed by the overall service you have received from Aleaya at Thornley Groves, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Thornley Groves Staff are extremely…
Thornley Groves Staff are extremely helpful and proactive for Landlord.
I would especially like to mention Michael Richardson Senior Property Relationship Manager at the Salford Branch who always exceed our expectations.
Sue
15 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Sue,
We are very pleased to see that you have been impressed by the overall service you have received from Michael, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Excellent service from Thronley Groves…
Excellent service from Thronley Groves Estate Agents. Highly recommend. Claire Hayes, sales Manager, was incredibly helpful and made the whole process quick and straightforward. Really appreciated the fast communication and professional support throughout.
11 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Sherly,
Thank you for leaving a 5 star review of Thornley Groves. We're thrilled to hear that Claire provided you with helpful and professional support! We appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Customer Care Team
Good customer service
Following departure of my react contact in the letting department Aleaya Afzaal replied to an email and followed up with a phone which I found very helpful provided me with all the information I required in a swift and timely fashion. All in all five star service
13 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Helen,
We wanted to thank you for your review, mentioning the excellent service you have received from Aleaya, in the Manchester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
We have been with Thornley Groves for…
We have been with Thornley Groves for over 15 years. Katie Garner, has been managing our apartment for most of this time. Her commitment, professionalism, attention to details and communication has been exemplary. We have always had 100% confidence in her work and her supportive team in their advice and recommendations. No hesitation in giving a 5* review.
6 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Lynval,
We are very pleased to see that you have been impressed by the overall service you have received from Katie, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
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