Thomas & George Reviews 

103
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality and premium feel of the products, often noting they look far more expensive than their actual price, providing excellent value for money. Many people also highlight the quick and efficient delivery service, with items arriving promptly and updates provided throughout the process. However, some customers also noted issues with delivery, including parcels not being received, significant delays, or receiving the wrong item. A few other people also felt that product quality was inconsistent, with items arriving damaged, breaking shortly after purchase, or not matching the website's description.

What people talk about most

Product

Consumers find product quality to be exceptional, with many praising the stylish appearance and premium feel... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the exceptional craftsmanship and premium... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Value for money

Customers consistently express high satisfaction with the value for money, often noting that products feel... See more

Price

Clients share positive opinions on price, with many reviewers expressing amazement at the quality received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive ordered two watches (not received on time stated) must apologise for the first review one star given, i need to change this, Jamie thankyou for your help and texting me with updates along the way,... See more

Rated 5 out of 5 stars

I have purchased 2 watches from this company, & I can honestly say they are fantastic. Very quick delivery, & very nice looking time pieces......& a bonus that they are very affordable whilst lookin... See more

Rated 5 out of 5 stars

I've bought two time pieces from Thomas and George now and both are premium quality pieces. I actually got the second one on sale. Delivery came through by DPD and I was updated all the way through. I... See more

Rated 5 out of 5 stars

Ordered my watch and was kept up to date with delivery expectations by email. I was also given a 20%discount for signing up to website. Watch when it arrived was packaged well although I didn’t ask... See more


Company details

  1. Shopping & Fashion

Written by the company

We provide bold watches and accessories at affordable prices.


Contact info

4.2

Great

TrustScore 4 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(103)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely over the moon with this…

Absolutely over the moon with this watch. The quality is exceptional — solid, beautifully finished, and feels far more premium than I expected. You can tell real attention has gone into the craftsmanship. What made the experience even better was the customer service. A brilliant product backed by even better service.
Highly recommend.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Love this brand

Love this brand. Reliable, good quality and great collection. Recommend for menswear accessories. Clever and stylish watch designs

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been extremely impressed with…

I have been extremely impressed with the quality of the watch, as an avid watch collector I am always looking for well priced, quality watches and this watch didn't disappoint, so much so I ordered a second watch. Great service too, I received the watch 2 days after ordering. Highly recommended.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely people and great watches

Bought 2 watches now(Tokyo Black and Kingston Blue) awesome watches and look way more expensive than they are, get positive comments off people asking me where I got them from. Will be buying more watches within the next few weeks. Highly recommend. A*****

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Luxury Feel at a Great Price

I bought a watch, a pair of sunglasses, and a bracelet from Thomas & George, and I was genuinely surprised by the quality. Everything feels premium, looks great, and exceeded my expectations. I’m really impressed and definitely recommend them!

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!!!

Avoid!!!! Bought a watch, when it arrived it looked nothing like the picture on the website. The one on the website had lots of detail on the face and exposed cogs. The one I received was just a plain, cheap looking face. Contacted them and was told they would send out the correct one the next day. Never received the new watch and are now ignoring all of my communication

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service
Ordered a watch from a new range being advertised and was delivered within 2 days. Well packaged and product is extremely impressive. Lots of bang for your buck. Will order again soon when my wife allows me 😂

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Started off well got my watch then a…

Started off well got my watch then a few weeks later had an issue . I have contacted live chat ,email and Facebook messenger and no one has replied to me to sort out my issue of taking the watch back. Wouldn’t recommend on this basis.

*** No one has tried to get back to me complete lies 🤣 no emails no messages on Facebook or Tik tok. I’ve chucked it in the bin now best place for it . ***

10 October 2025
Unprompted review
Thomas & George logo

Reply from Thomas & George

Hi James, have tried getting back to you repeatedly over the last few months but haven't heard back. Please email time@thomasandgeorge.com and we'll look into this for you.

***James please drop me an email now at time@thomasandgeorge.com ideally with an original email message you sent as I'm keen to get this sorted***

Rated 5 out of 5 stars

After I see the Thomas & George ad on…

After I see the Thomas & George ad on instagram about watches and other things, I decided to bite the bullet and ordered one of there watches Tokyo Black for £59.99.
I wasn’t disappointed it came only a few days later, super quick delivery, and I can honestly say it’s a lovely watch keeps perfect time and looks really expensive, I’ve had a few comments from people asking me if it was a Richard's Mille watch, a few days later I also bought a bracelet which to my surprise was heavy and looks great next to my watch.
I’d definitely recommend this company and will definitely be buying again in the near future.
And just to put this out there I’m not a BOT neither do I work for the company, this is a genuine review, so if you’re looking for a Xmas gift for him or her this is the place to come.
Thank you guys, till next time

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Great product at Great prices !!

Great product at Great prices !!
Have ordered a few times from Thomas and George and have been impressed every time. Watches and jewellery have been first class !
Quick delivery too ! Will definitely order again.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic watch


I am amazed at the quality of this watch for the price. It really does look like it cost so much more than £50! I love that you have the option to buy without unnecessary packaging too, very good thinking! Honestly, I highly recommend the Skeleton rose gold watch, I love it.

26 September 2025
Unprompted review
Rated 4 out of 5 stars

It’s been sorted

Sorry I have just been replied

9 September 2025
Unprompted review
Thomas & George logo

Reply from Thomas & George

Sorry to hear this, as you haven't put a name I cannot investigate this issue further. Many customers don't realise that many of our watches aren't battery operated and require winding after a period of inactivity. Please email me at time@thomasandgeorge.com and will get any issue sorted for you.

Rated 1 out of 5 stars

Another scam website

Another scam website, take your money and don’t deliver the watch. No customer service at all. Stay clear

On from your reply below, I have chased for 6 -8 weeks to nothing from yourselves

22 August 2025
Unprompted review
Thomas & George logo

Reply from Thomas & George

Hi Matt, please email us at time@thomasandgeorge.com and we will look into this issue for you and ensure you receive your watch if it hasn't arrived.

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