This was a fairly last minute booking on a river cruise, at a very good price. THG really does offer first class tours, first class service, seemingly able to negotiate very good rates. In p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our trip was booked with helpful suggestions and extras requested and accommodated by Ailsa. Due to problems in Middle East our flights were changed and actually turned out better. Our holiday was sup... See more
Company replied
Wow! We have nothing but praise for THG Mandy for the great itinerary to Sri Lanka and the Maldives and Bev for our final leg.Given the problems in the Middle East Bev and the team have been amazing m... See more
Company replied
Booking was easy and always able to speak to the same person Mandy who was very helpful and friendly. We’ve used bigger companies before but everything went accordingly to plan. The tour of S... See more
Company replied
Company details
Written by the company
Experienced, creative and on trend, we thrive to provide personalised luxury holidays to a multitude of destinations. We know that the world is a melting pot of diverse experiences and is ready to be explored. We offer holidays from the temples and tigers of Asia, to America’s glittering cities, the pristine white sands of the Indian Ocean and the gigantic skyscrapers of Arabia. Our website features a wide range of destinations and dream bespoke holidays, this is only a taste of what we have to offer. It’s our speciality to incorporate your personal flare and tailor-make your dream holiday. No itinerary is too big or too small. Our World Travel Experts are passionate in providing a personal service whilst providing outstanding value throughout your customer journey.
Contact info
Suite 3 RVB House New Mill Court, SA7 9FG, Swansea, United Kingdom
- 01792 482432
- enquiries@thgholidays.co.uk
- thgholidays.co.uk
4.7
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honeymoon In Mauritius - thank you Kerry!
Absolutely brilliant holiday to Mauritius booked by Kerry at THG holidays. Cheaper than any other booking agent & cheaper than any place online. Kerry helped us find flights & a hotel that suited us and was super helpful with all the booking pre holiday and everything all throughout! Highly recommend and will be booking again with Kerry.
9 February 2025
Unprompted review
Reply from THG Holidays
Dear Customer,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our services and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
We look forward to arranging your next holiday in the near future.
Best wishes,
THG Holidays
Excellent Customer Service from Gareth Rees
Gareth Rees has been extremely helpful throughout the whole booking experience and responds immediately to all my queries.
As a result, THG is by far the best holiday booking company I have dealt with and I will definitely be booking through them again.
3 February 2025
Unprompted review
Reply from THG Holidays
Dear Mrs Wiltshire,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our services and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
We look forward to arranging your next holiday in the near future.
Best wishes,
THG Holidays
A complete rip off
A complete rip off, advertising a deal on cruise which is actually cheaper if you buy separately. If we had the same cabin and the same flights ourselves we would be £1500 better of. We flew business class and were not allowed to use the Virgin lounge at the airport eventhough we should be able to. We spent over 11k which should have been £9792 if we book it ourselves. The ship is like BUTLIN'S,overcrowded, loud and zero class. Couldn't be more disappointed. Stay away from this ripp off company!
30 December 2024
Unprompted review
Reply from THG Holidays
Dear Daniela,
We are disappointed to receive your one-star review regarding the MSC Cruises Caribbean Fly-Cruise package that you booked via Secret Escapes and can confirm that we received your e-mail which we have responded to under ABTA guidelines and will respond further once we have received a response from MSC Cruises.
For the avoidance of doubt, we would like to confirm that THG Holidays are the booking agent for MSC Cruises and that your cruise holiday was an MSC fly-cruise package which included the Virgin Atlantic (charter) flight operated by MSC and not a scheduled flight which was confirmed at the time of your booking. All guests on that flight were sailing on MSC Virtuosa. All Upper-Class guests had access to the Virgin Clubhouse upon presentation of their boarding cards and we have not had any other instances where Upper Class guests had problems accessing this lounge.
In terms of the pricing structure of this cruise holiday, this was set and managed by MSC Cruises as a packaged offer and THG Holidays did not have any control over this. We are disappointed to read you comment comparing MSC Virtuosa to ‘Butlins’ as we have booked thousands of passengers on this ship sailing in the Caribbean, Mediterranean and Northern Europe.
Kind regards
THG Holidays
Kerry Thomas great service!
Thank you Kerry Thomas for answering all my questions pre-booking and then assisting us post-booking as well, great service!
28 December 2024
Unprompted review
Reply from THG Holidays
Dear Mr Clucas,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our services and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
We look forward to arranging your next holiday in the near future.
Best wishes,
THG Holidays
SCAMMERS
BEWARE SCAMMERS!, THIS BUSINESS CHARGES 1% EXTRA FOR PAYING WITH AN AMERICAN EXPRESS. THIS IS AN ILEGAL PRACTICE. NOWHERE ON THEIR WEBSITE STATES IT, NOR ON THEIR T&C'S. THIS BUSINESS HAS BEEN REPORTED TO THE FINANCIAL OMBUDSMAN
15 November 2024
Unprompted review
Reply from THG Holidays
Dear Customer,
Thank you for taking the time to leave a positive review on Trustpilot.
We look forward to arranging your next holiday in the near future.
Best wishes,
THG Holidays
Bali and Singapore with THG …
Just back from another brilliant holiday with THG. This time to Bali and Singapore .Everything ran like clockwork. Excellent guides and organisation from their ground handlers. The whole process from booking to Departing on our trip was excellent from all the team at THG
23 August 2024
Unprompted review
Reply from THG Holidays
Dear Mrs Stafford,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our services and enjoyed another great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
We look forward to arranging your next holiday in the near future.
Best wishes,
THG Holidays
Just back from another fantastic cruise…
Just back from another fantastic cruise around the Med all organised by good people of THG. Always on hand to help with any query or particular request. I have recommended a few friends to THG & they have all been delighted with the service they have received. I wouldn't book with anyone else !
25 August 2024
Unprompted review
Reply from THG Holidays
Dear Mr Garden,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our services and enjoyed another great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
We look forward to arranging your next holiday in the near future.
Best wishes,
THG Holidays
Fantastic Holiday Booked with THG Holidays
My family and I have recently returned from a trip to Florida which we booked with THG Holidays and and the service we received was fantastic. Everything was organized with them including trips to all parks and all was perfect. They even helped me check in for my flight the day before going as we were already travelling. Cannot recommend them highly enough.
Many Thanks
Nick Foden
30 July 2024
Unprompted review
Reply from THG Holidays
Dear Mr Foden,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our services and enjoyed another great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
We look forward to arranging your next holiday in the near future.
Best wishes,
THG Holidays
I RETURNED A PHONECALL I RECEIVED FROM…
I RETURNED A PHONECALL I RECEIVED FROM THIS COMPANY TO FIND OUT THIS MORNING IT COST ME 9.27 FOR 11 MINS NOWHERE SAYS ITS A PREMIUM LINE SO DONT EVER CALL THEM E MAIL ONLY
23 July 2024
Unprompted review
Thailand Experience
A really well organised trip with lots of elements using different tour guides. All of the details were clearly communicated in the itinerary with contact details The accommodation in each part of the trip was all fantastic. It would have been useful to have more details about the river raft part of the trip,Perhaps some recommended essentials such as battery packs, battery fan etc.as no electricity. Overall a wonderful holiday.
24 April 2024
Reply from THG Holidays
Dear Ms Ainge,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
We hope to have the pleasure of arranging your next holiday in the near future.
Best wishes,
THG Holidays
A Fabulous Company
A Fabulous Company
Have now used THG for numerous holidays. They always provide an excellent level of service at a very competitive price. Staff are knowledgeable and nothing is too much trouble.
Cannot recommend them highly enough, would not consider going anywhere else.
Ian Jonathan
30 June 2024
Reply from THG Holidays
Dear Mr Jonathan,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our services and enjoyed another great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
We look forward to arranging your next holiday in the near future.
Best wishes,
THG Holidays
always great service
always great service
holiday as i want
excellent staff
looking forward to my holiday
17 March 2024
Reply from THG Holidays
Dear Mr Byrne,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
We hope to have the pleasure of arranging your next holiday.
Best wishes,
THG Holidays
Super organised transfers
Super organised transfers, great hotels promo and easy to communicate with the helpful staff. Would thoroughly recommend and book with again.
26 May 2024
Reply from THG Holidays
Dear Mrs Draper,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
We hope to have the pleasure of arranging your next holiday in the near future.
Best wishes,
THG Holidays
Puglia was marvelous but hotel guests…
Puglia was marvelous but hotel guests need to be aware that there is no lift to some rooms.
Cruise ship was very tired and food at times very poor quality, although upgraded cabin was vary good as we're the staff.
29 May 2024
Reply from THG Holidays
Dear Mr Larner,
Many thanks for leaving your review on Trustpilot. We are disappointed to learn that your hotel and cruise was short of your expectations which resulted in a three-star review rather than a five-star review.
Please rest assured that we will pass this information to our Product and Sales Managers so they are aware of your observations in order that we can learn from this going forward.
We do hope that this will not deter you from choosing THG Holidays again in the future for your travel needs.
THG Holidays
Customer Support
The Sicilian Tour de Force
The Sicilian Tour was amazing, organised like clockwork. We were the only non Italians in the party, but that made it even more enjoyable. The holiday was made perfect by the excellent guide Davide whose knowledge and patience were truly exceptional.
1 June 2024
Reply from THG Holidays
Dear Mr Trask,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
We hope to have the pleasure of arranging your next holiday in the near future.
Best wishes,
THG Holidays
fabulous …
Great experience from start to fish exceeded my expectation, thoroughly recommend.
6 May 2024
Reply from THG Holidays
Dear Mrs Barrell,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
Best wishes,
THG Holidays
Ease of booking very knowledgeable…
Ease of booking very knowledgeable staff that are courteous and have experience of years in the travel industry. Will always use Thg Holidays to do me package holiday or at times we needed to have it tailored to our needs. Thank you for all the holidays you booked us over the years.
9 May 2024
Reply from THG Holidays
Dear Mr Rees,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
Best wishes,
THG Holidays
Absolutely brilliant experience
Absolutely brilliant experience. Well organised so everything went to plan. Would definitely recommend. We did Dubai, Kruger national park and Mauritus. Fabulous 👌
22 April 2024
Reply from THG Holidays
Dear Miss Young,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
Best wishes,
THG Holidays
THG offer bespoke breaks.
THG are excellent at providing a full package tailored to your requirements. Have used them before and intend to use them again. The only reason I have docked them one star is because on our last trip, to New York the transport that was meant to take us into the city from the airport never arrived and regrettably we got right royally ripped off by a ‘taxi’ driver. However that is now lesson learned. It will not put me off using THG as other than this one hiccough they have been excellent. Thoroughly recommended.
20 April 2024
Reply from THG Holidays
Dear Mr Carter,
Many thanks for leaving your review on Trustpilot. Firstly, we are happy to hear you were pleased with your service. However, we are disappointed to learn that your transfer did not arrive as expected which resulted in a four-star review rather than a five-star review.
Please rest assured that we will pass this information to our Product and Sales Managers so they are aware of your observations in order that we can learn from this going forward.
Best wishes,
THG Holidays
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.