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The Yellow Van Company Reviews 1,505

•
TrustScore 5 out of 5

4.8

Shipping Company
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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and incredibly helpful, making their moving experiences smooth and stress-free. The service is frequently described as efficient and careful, with many appreciating how quickly and meticulously their belongings were handled. Reviewers often highlight the positive user experience, noting that the entire process, from booking to completion, was seamless and well-organized. However, some people were dissatisfied with aspects of the booking and delivery service, citing issues with unexpected delays due to route choices and additional charges for overtime. A few other people also felt that the service was unprofessional, with some mentioning instances of unhelpful behavior, leading to a very negative experience. There were also concerns about transparency regarding booking times and the company's communication, with some feeling that important details were only revealed in fine print after payment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their punctuality, efficiency, and... See more

Service

Customers had positive experiences with service, frequently praising the efficiency, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as smooth,... See more

Booking process

Clients share ambiguous opinions on the booking process, with some reviewers praising the ease of booking and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason and Neil were delightful. They disassembled and reassembled our heavy desk, delivered everything quickly (and with care!) and were lovely throughout. Would absolutely recommend these chaps to he... See more

Rated 5 out of 5 stars

I had the pleasure of Qudeyf & Neil helping me out for the day. I booked 3 hours just to be safe. The drop of location was 5 floors with no lift. Start to finish was done in two hours including th... See more

Rated 5 out of 5 stars

Super efficient service from Connor and Jason this morning. They were on time, looked after the property as they moved things around and very courteous/polite. A very positive experience and will use... See more

Rated 5 out of 5 stars

I chose The Yellow Van Company through a recommendation and I wasnt disappointed.Arrived bang on time I showed the 2 operatives Jason and Brijesh what i needed moved and dismantled and they just got o... See more

Company details

  1. Shipping Company

Information provided by various external sources

The Yellow Van Company is there for you when you need a man with a van. London is a treacherous place, with cowboys left, right and centre ready to take your money and run. But worry not, because The Yellow Van Company is here to save the day and restore your faith in the man with a van.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Truly helpful

Truly helpful, Neil is a star and genuinely made the moving process seamless. 10/10 experience all round.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Jason and Neil were delightful

Jason and Neil were delightful. They disassembled and reassembled our heavy desk, delivered everything quickly (and with care!) and were lovely throughout. Would absolutely recommend these chaps to help you on your stressful moving day.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, efficient, and charming - Neil was a pleasure to work with.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Super efficient, highly recommend!

Connor was great, got the job done faster than anticipated and was super helpful throughout - a very motivational director too, we navigated tricky spaces with surprising ease and finished early.
Really pleased with the process from start to end and I would definitely use them again 🏆

1 February 2026
Unprompted review

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