TheWindowHub.co.uk Ltd Reviews 

Kieran&steve two excellent fitters had all house done today in newport I would highly recommend these two fitters they came on time 8:30 and didn’t stop great workmanship
Thanks
D j Sutton

I had all my windows and doors done, Steve and Kieran were brilliant, couldn't fault them, polite, friendly , tidy and nothing was too much trouble.
I am very pleased with the outcome

The product seems very good and the installation went very well and the fitters where very good with the way they handled everything.

I had my windows replaced.
I wouldn't recommend them to anyone!
They made holes in the wall while replacing the windows.
After the window replacement, mold started growing in the rooms.After a year, I discovered that they hadn't used any foam, but had applied a thin layer of acrylic to the exterior of the wall.The windows are high-quality.
But the workmanship is terrible—
they are amateurs.Never again thanks

How to win customers and make them happy? Use Windowhub for fitting / replacing your windows. A top job replacing an old kitchen window and French windows in a bedroom. My concerns about any collateral damage were unnecessary - the surrounds are as good as new. Well done Windowhub, highly recommended.

Following on from my previous reviews further information has come to light.
It turned out that the company incorrectly copied my email address. Despite the fact I kept telling them I had not received any information about the order, they insisted they had sent the appropriate documents and that I was pretending not to have seen them. They had gone ahead and preordered the glass without telling me or getting me to agree the new price or asking me why I had not contacted them.

Regarding the answer from the Company Manager, which was added to my previous review. He said his legal department were going to persue me as I had not paid the balance. None of that happened and they never picked up the phone to ring me to answer why I had not had an invoice with the payment details.
So it was quite right that I told them I had not received any correspondence about the new contract and that I had not had any information including drawings of what the doors would look like and how they were constructed. I had no information about insurance Frances or mention of Frida certificates. My questions to them were quite genuine.

I feel that the manager at Exeter was completely convinced he was right to go ahead and preorder the glass but never wondered why I kept telling g them I had received nothing in writing.

When I contacted the Head Iffice for the 4th time I was put through to the payment department. A lovely gentleman was concerned that I had not received any paperwork. He sent me an invoice whilst I was on the phone by the email did not arrive. He checked led my email address and realised someone had wrongly entered the wrong email address. Once it was corrected the invoice came through and I was assured all the guarantees etc would follow.

I have still not had an apology from the company especially from the Exeter Office.

I will follow this up with the Company after they accused me of being in the wrong and forcing me to agree to pay for patio doors I no longer wanted or agreed.

Having just read the company response once again they are trying to blame me when I had had no correspondence from the Company regarding the change in the order. I signed off on the first price but wanted more information about the patio door design which I thought the guy who did the measurements could tell me what it would look like. The drawing he did was very misleading. I then had to wait for the separate charge for the patio doors for me to agree. Due to the fact I had not had any follow up from the Exeter Office, the quote for the patio doors never arrived. Because they had the wrong email address. So my going silent was because I had not received the new quote or a drawing re the patio doors design. It was not my fault that Exeter had the wrong email address, as did your head office system. Once I was told I had to go ahead with the patio doors as they had been, against my wishes, as I had not been given a price they then began to threaten me with debt collectors. I think the manager at Exeter changed the email
address but not on the head office system. This information was too late as they had preordered the glass in spite without me knowing. Why they cannot accept that this is not allowed before a new contact is signed once the price was recalculated. I never received details of the new price. I wanted to cancel or delay the fitting but they pressured me to proceed telling me to borrow money from my family. How desperate could they get. I told them I would pay from my investments. Their aggressive attitude made me want to cancel, which the Citizens Advice Bureau advised.
They are not a decent company and they owe me an apology. It was their mistake and their impatience which disturbed me and made me not want to do business with them. The patio doors are not what I wanted and do not look like I thought they would because I never saw a drawing of the windows and doors in detail

Dreadful company who I would not recommend to anyone. The Exeter office never came back to me to send me a copy of the final invoice but said they were going to get their legal department onto me. I never said I would not pay for the doors. This is the first time I have ever had an argument and such nasty responses. I dislike the Exeter manager who brought this on by being impatient whilst I was on holiday. They rang me during the day when I was at work where I cannot answer my phone. When I did ring back at the weekend nobody could take my phone call. This is my last response to this unholy mess on how not to treat your clients. We are not at your beck and call.

Our door installers, Lee & Bradley did an excellent & efficient job despite working in the red extreme heat warning.

We had an excellent fitter. Richard did a splendid job.

The whole process from start to finish was so easy, Archie came and did the measurements, he was very knowledgeable and informative, told us all the options open to us which helped us choose exactly what we wanted, the surveyor came the next day, again very helpful, we were told four to six weeks, but we were kept informed of how it was going, the fitters arrived just after four weeks Rich and Luke done a really great job of what was quite difficult considering the age and construction of the building, I would highly recommend the windowhub

Rickie came to see me very helpful and sorted a contract Archie the fitter was friendly, polite, and a tidy worker, having had one window replaced they are going to do another in the Autumn

Excellent service, fitter was amazing and did a fabulous job, I love my new door.

I made a general enquiry to a Help company as I was looking for some new windows; door and patio doors. Within in minutes Window Hub contacted me for an appointment.
The salesman turned up and felt uneasy with him it felt very pressured. I changed the quote to one door and patio replacement doors. The price seemed quite high and he asked for a deposit. As I had not seen anyone else I asked if I changed. yay mind would I get the deposit back. He pressured me into signing the document to save the price as everything is going up all the time. I felt uneasy and asked agin if I did not want to go already I could cancel and get a refund.

After he left having shown me nothing about the materials and the finished look of the patio doors plus choice of door handles etc.

When the guy came to measure up I told him I no longer wanted the new door. I asked him to show me examples of the product, door handles, hinges style and whether the glass would prevent the fading of my furniture etc as I get a lot of strong sunlight. He could not answer my questions. I also had damp in the walls around the old patio doors and explained in needed someone to look at before the fitting . I also wanted a new quote minus the door.
The gentleman asked me to sign off the measurements which I told him I needed more information before I finally decide. I signed a document to agree the measurements. I needed a new quote before I would order the patio doors plus I had a few questions that needed answering.
I missed a few calls from Window Hub as I was at work and called on a Saturday but the relevant people were not around . I had not received a quote. I managed to talk to the manager and when he told me the price I said it was too expensive. I wanted to get another quote.
He did not address my questions about door handles or the finished look of the fitting so I said I did not want to proceed. He suddenly said you have to buy the doors because we have ordered them.

I had not agreed to the sale for a figure / costs which at that point I had not seen. We needed a new contract. Plus they seemed to be very expensive.

The company has been harassing me for weeks and are going to sue me for the total cost of patio doors I do not want. I have not approached another company as I am so upset by Window Hub. They should not have ordered the doors before I had signed off on the price.

I found the sales man to be very flippant and lazy and pushy and the manager at Exeter to have not followed a fair approach to agree the new offer with me before ordering the doors. They were very pushy.
I would never trust them again and Citizens Advice agree we should have signed a new document on the price before ordering the frames.
Good news if you want to buy from Window Hub but they are not for me.

a big thank you to rich and luke who fitted 5 windows for me today 19/5/26 they were very thorough and left everything clean and tidy well done boys

Fitters Kevin and Kyle fitted our whole house and they were polite, good work ethic and nothing was to much trouble. Ryan kept us in the loop with the small delay we had on our order and thats all customers want is to be kept in the loop and realistic expectations. Scaffolders was also efficient and no delay in removing scaffold as literally last window complete they were finished. All contractors tidied up after themselves. I would highly recommend The window Hub.

Excellent service and excellent installation no problems whatsoever. This is the second time we have used window hub, the first time was the front of the house. Two bay windows and a top floor window, eleven all told. This time we had French doors fitted to our conservatory and windows to the back of the house. All done with no fuss. Brilliant!.

Another fantastic job done by The Window Hub . Gary did a brilliant job installing new patio and French doors for us , he was very polite, and left the job spotless . I would highly recommend this company .

I looked for several quotes for a new front door and a couple of windows before choosing the Window Hub. Unlike the other companies I spoke to there was no greasy salesperson, the quote was reasonable and the warranty and good reviews made me go for it. I found them honest and down to earth, the installation was brilliant - great quality and I've been getting compliments on my composite door. They made good around the frame and the whole front porch looks tidy and much lighter while also being more insulated. Good communication throughout, always call you back when they say. There was some confusion about an aspect of the door furnishing and they went above and beyond to correct this ensure I was happy. Reliable and good quality, could not be happier :)

Had a Front Door and Window fitted, Kieran and Steve did an amazing job, can't fault them, great guys very polite and fantastic work ethic, can't recommend these guys and The Window Hub highly enough.

To start with, I am pleased with the quality of the windows. I had had windows from The Window Hub before so I was confident I woud be happy with them. The installer - Kyle - was friendly, polite and efficient. He seemed very thorough and the finished appearance was first class. I was very pleased with the whole process from quote to installation - especially as Kyle left everything clean and tidy.

really happy with the windows and door archie
the fitter was friendly hardworking and chatty would recomend window hub