George, Em & Tim were super helpful in answering the questions I had about buying my wing. I felt assured that I was going to be happy with my purchase and I absolutely have been! I swung by the sh... See more
Company replied
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See what reviewers are saying
I needed a wetsuit for my daughter who is 6’2” and tried the usual outlets in person and online-hopeless! Then I found the Watersports Centre which is literally around the corner from where I live. Ge... See more
Company replied
Really great company. Customer support gives out fast replies with precise information on what's going on with your order. The wetsuit is top class as well! Only one I've been able to find that f... See more
Company replied
Tim at the water sports centre went out of his way to complete an order for me; arranging for alternative hooks that I wanted on a Mystic harness to be supplied by the manufacturer. These had to be sw... See more
Company replied
Company details
Written by the company
The Watersports Centre - For all of your kitesurfing, SUP and winging needs.
Contact info
4A Solent Road, PO143LD, Fareham, United Kingdom
- 07542835125
- accounts@thewatersportscentre.com
- thewatersportscentre.com
4.7
Excellent
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Watersports Centre
Hi Kiril, thank you for this review! We hope that you are loving your new equipment.
All the best,
The Watersports Centre Team :)
Great service and prompt delivery
21 October 2022
Reply from The Watersports Centre
Hi Nicola thank you for taking the time to leave us this review! We are very pleased to hear that the delivery was prompt and you enjoyed your experience with us!
All the best,
The Watersports Centre Team :)
Reply from The Watersports Centre
Hi Sam, thank you so much for your great review, we appreciate it so much. We are so pleased that we could assist you in finding the right board for you!
All the best,
The Watersports Centre Team :)
Ion Claw gloves windsurfing
Bought some Ion Claw gloves for windsurfing in. Remarkably good, no forearm tiredness at all! Looking forward to windsurfing over the winter now. Delivery was promp, size was as advertised, I got medium and they fit perfectly.
3 October 2022
Reply from The Watersports Centre
Hi John, we are really pleased to hear that the claw gloves you purchased were exactly what you needed! Plus we are so pleased that they fitted perfectly!
Thank you for this review.
All the best,
The Watersports Centre team :)
Reply from The Watersports Centre
Thank you so much for this review! We are so pleased that you are happy with the service that you received!
All the best,
The Watersports Centre team :)
Excellent customer service
The team were really helpful when discussing the board I was interested in. Due to the postal strike there would have been a delay in getting the board to me but George offered to deliver the board to my house himself (a 2.5 hour drive for him!). That is what I call excellent customer service!
1 September 2022
Unprompted review
Reply from The Watersports Centre
Thank you so much for this review. We are so pleased that your infinity board arrived with you and that you can now enjoy those light wind sessions! :)
Excellent service
Good choice of wetsuits, had my size and delivery was quick and efficient.
14 September 2022
Reply from The Watersports Centre
Thank you so much for this review Geoffrey! We are so pleased that the suit fitted. :)
Waterproof boots
Excellent service would recommend to everybody if you want anything to do with watersports very pleased with the delivery and the price.
10 September 2022
Reply from The Watersports Centre
Hi David, thank you very much for this review. We are so pleased to hear that the boots are what you were looking for! :)
Reply from The Watersports Centre
Hi Rob, thank you so much for this review! We appreciate it so much. Thank you for choosing The Watersports Centre! :)
Reply from The Watersports Centre
Thank you for this review Amanda, we are so pleased that you are happy with your paddle. A great choice!
All the best,
The Watersports Centre Team
Fantastic service, great selection of wetsuits
We struggled to find a wetsuit to fit our daughter but Emily and George managed to help find the perfect one. Happy daughter!
2 September 2022
Reply from The Watersports Centre
Thank you for this lovely message Justin! We are so pleased that we could assist in the process of finding the perfect suit, it can be a challenge sometimes so we are so pleased it fits so perfectly!
All the best,
The Watersports Centre Team
Great shop
Great shop. Friendly staff and very welcoming. Will definitely be going back to trial / buy some kites in the near future.
Thanks guys 👍
26 August 2022
Reply from The Watersports Centre
Hi Alex,
Thank you for this review! We really appreciate it. Epic to hear that you will be back to demo some kites soon... we look forward to seeing you.
All the best,
The Watersports Centre Team.
Great experience - 1sr class service!
Great experience. Nothing too much trouble. Went the extra mile to find some spare screws for me and even delivered in-person during the evening to make sure i got my board in time for a holiday. Lovely people too.
25 August 2022
Reply from The Watersports Centre
Hi Tom,
Thank you so much for this review! We are so pleased that we were able to make sure that your board and bolts were with you in time for your holiday!
Great to meet you and we look forward to seeing you out on the water at some point in the near future!
All the best,
The Watersports Centre Team :)
The team were amazing at getting me…
The team were amazing at getting me fitted with a new harness. Really friendly and accommodating, and loads of knowledge. Will happily return for more kit in the future. Cheers guys
8 August 2022
Reply from The Watersports Centre
Hi Amir, thank you so much for this review! We are so pleased that we could assist you into finding the right harness for you. We hope that it is making your sessions out on the water even more enjoyable!
All the best,
The Watersports Centre Team :)
First wetsuit purchase - very informative
We travelled to the store in Fareham to purchase our first wetsuit. Great service and very helpful and informative. Well worth a visit if you can get there.
8 August 2022
Reply from The Watersports Centre
Hi Jo, thank you so much for this lovely review! We are so pleased that we could assist within your first wetsuit purchase - we hope that the suit allows lots of great sessions out on the water!
All the very best,
The Watersports Centre Team :)
Outstanding customer service from start…
Outstanding customer service from start to finish, very professional. Excellent product availability. Thank you.
4 August 2022
Reply from The Watersports Centre
Thank you so much for this Bethan, we really appreciate this great review! We are so pleased that you enjoyed your experience with us.
All the best,
The Watersports Centre Team :)
I have no idea of the quality of the…
I have no idea of the quality of the product, because I have not received it. Parcel force have returned my parcel to Basingstoke, expecting me to pick it up. A 70 mile round trip!!!
3 August 2022
Reply from The Watersports Centre
Hi Rod,
Firstly we are so sorry that you have been disappointed with the quality of service that you have received from Parcel Force. Thankfully as we said on the phone, this is the first and hopefully last time for a disappointment like this for any of our clients.
We appreciate any feedback that we receive as this allows us to continue to grow as a new family business within the watersports world. As discussed, we look forward to you receiving your parcel following your frustrations by tomorrow... and in time for your holiday which is great news!
Once again thank you for your constructive feedback and we really do hope that you enjoy the pump!
All the very best,
Emily & The Watersports Centre Team.
Amazing service!
Amazing service! Called up to see if there was any fin screws available, and told on the phone they would be ready whenever I could get there. I paid online and was at the store 15 minutes later to be greeted by very helpful and very friendly staff! I couldn't recommend these more!
1 August 2022
Reply from The Watersports Centre
Dyllan hi and thank you for spending time to post your comments. We were very pleased to have been able to sort these for you. The Team @ The Watersports Centre
Reply from The Watersports Centre
Rick Hi and thank you for posting your comments. The Team @ The Watersports Centre
Fantastic customer service
Fantastic customer service, George is super friendly and he’s a pro Kiter so what more could you ask for?? DEFINITELY recommend. Thanks George. 👍🏻👍🏻
16 July 2022
Reply from The Watersports Centre
Hi Russ, thank you for this great review! We are so pleased that George was able to pass on some advise and that you enjoyed your experience! Thank you for taking the time out of your day to leave us this review too!
All the best,
The Watersports Centre Team.
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