Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
24 Market Square, HP1 1ER UK, Hemel Hempstead, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I contacted Flydubai’s office in Hungary after receiving emails advising me to prepare for my upcoming flight on 6 March.
They informed me that there is no option for a partial refund or cancelling only the outbound flight to Colombo while keeping the return. According to them, it is only possible to cancel the entire booking and receive a full refund; partial cancellation is not available.
Based on this information, it appears that we were misinformed when we were told that we would receive a refund. As a result, we purchased a significantly more expensive ticket.
I am very disappointed, as I previously gave you a positive review and held you in high regard.
Could you please advise where I can submit a formal complaint regarding this matter?

Reply from The Travel Makers
, Jesican Paulson resolved my problem quickly and courteously. I was pleased with the outcome.
Margaret Albert

Reply from The Travel Makers
Charles needs. A raise he is the best thanks Charles

Reply from The Travel Makers
The person on the other end was relentless in insisting that I submit a positive review UNDER DURESS and BEFORE receiving service. I was instructed to mention certain names and even email a screenshot of the review as proof. The pressure and tone of urgency underpinning the request did register as suspicious but in the moment, I had been stranded at an airport in the ungodly hours and desperate for any possibility of support. The Travel Makers takes advantage of unsuspecting travelers to mine manufactured credibility. This was sleaziest, most coercive and illegitimate experience I have had the shame of entertaining during a vulnerable moment.

Reply from The Travel Makers
Ayra’s customer service skills was outstanding , I really appreciate everything and she’s a great asset to the company.

Reply from The Travel Makers
Thank you kelvin.. call hung up and he kindly called back.. thanks

Reply from The Travel Makers
Jessica was very helpful on updating my TSA pre check number on my ticket that I forgot to put when I booked the tickets.

Reply from The Travel Makers
Joe You were extremely helpful and I appreciate your help so much.

Reply from The Travel Makers
joe was so patient when i gave up , very excellent man .

Reply from The Travel Makers
I talked to Joe and he was very helpful. He helped me find the right flight and even helped me go home a day earlier than I was supposed to!

Reply from The Travel Makers
kelvin - he was amazing and helped me tremendously. i had made a mistake and with no questions asked, he took care of it. thanks

Reply from The Travel Makers
I had a emergency to where I had to cancel my reservation and Kelvin Brown was able to help same me credit on my ticket to use for later time very helpful

Reply from The Travel Makers
Zero stars if I could. Absolute nightmare.
I Spoke with Joe I wasted 4.5 hours of my life on the phone with these people and got nothing resolved. This company is NOT Priceline — they are a shady third-party pretending to be helpful while doing the exact opposite.
They cancelled my booking (without my permission, thinking they were legitimate), then refused to refund my money unless I agreed to leave them a review. Yes, you read that right — they literally tried to hold my refund hostage in exchange for a review. That is beyond unethical.
They are currently withholding part of my balance and giving me the runaround. Every call is scripted nonsense, transfers, holds, and zero accountability.
This feels like a scam operation hiding behind another company’s name. Do NOT call them. Do NOT give them your information. Do NOT trust them with your booking or your money.
I would never, ever do business with them again. Learn from my mistake and stay far away.

Reply from The Travel Makers
Kenny is amazing he is a gift from god he helped me so much someone else gave me no hope. Kenny is truly amazing he!

Reply from The Travel Makers
Kelvin helped me receive a full refund for the cancelled trip without charging me a fee. I really appreciate it.

Reply from The Travel Makers
I had a wonderful experience booking with Ayra. She was extremely kind, patient, and professional throughout the whole process. She took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable and confident with my booking.
What I appreciated the most was her respectful attitude and genuine willingness to help. It’s rare to find someone who is both professional and truly caring about the customer experience. Because of her support, the whole booking process was smooth and stress-free.
Thank you for the excellent service. I highly recommend her especially to anyone looking for a reliable and helpful travel booking experience!

Reply from The Travel Makers
Ayra was excellent good customer service thank you Ayra for assisting us

Reply from The Travel Makers
Ayra was great!
Helpful
And nice
Made me a happy person
Thank you

Reply from The Travel Makers
I am writing to make sure that you know that Veronica went above and beyond today to help us claim a voucher from Aer Lingus. She was incredibly patient and tried everything to help us work this out. She never got frustrated and she was a true pleasure to work with. Her manner reflects very well on your business. She was really a SuperHero today!! Liz Silva

Reply from The Travel Makers
Great learning experience on getting scammed! Big shout out to "Charles Smith" for being great at fraudulent schemes. Remember God sees all. Shame on you people who only want to hurt others.

Reply from The Travel Makers
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.