Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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My representative was Mason. He was very professional & patient, especially when I was having a little anxiety about the cancelations of flights at the newark nj airport due to the big snowstorm janua... See more
Company replied
l spoke with Aiden who walked me through every step of the process to book my flight, hotel and rental vehicle. He was very personable and listened to all of my preferences to provide me with the best... See more
Company replied
Raymond was excellent, helpful and kind. We requested a change of seating to accommodate one of our party who is experiencing an acute back pain situation. It was very helpful that we were able t... See more
Company replied
Contact info
24 Market Square, HP1 1ER UK, Hemel Hempstead, United Kingdom
- +0203-667-3043
- customerservices@thetravelmakers.com
- thetravelmakers.com
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Johnny!
Johnny, was very kindly helping me with my flight cancellation
30 March 2026
Unprompted review
Great Service
Great service by Ayra, I had a great experience it was really helpful kindly keep it up
30 March 2026
Unprompted review
Speaking with a customer service Joe…
Speaking with a customer service Joe for helping me...Joe is a great customer service agent thank you Joe
29 March 2026
Unprompted review
I am so happy with the services Aiden…
I am so happy with the services Aiden provided. He was very accurate and friendly and understood my circumstance. I really hope that net time I need help with booking.com customer service I can request him.
A Happy Customer *****
Rose Daddino
732-597-3975
30 March 2026
Unprompted review
I would like to Thank Jenny walts for…
I would like to Thank Jenny walts for the great customer services she gave my husband and I. We had to canceled are reservation due to the weather. She was so patient and pleasant with my husband and I. We spent 3hours talking to Jenny to try and book another trip and she was so helpful. I would love to do business with Jenny Walters again in the future. She also followed up with us several time about are trip. I really do appreciate all your hard work Jenny.
23 March 2026
Unprompted review
He was very helpful
He was very helpful. Thank you Aiden for your help. Amazing service
12 March 2026
Unprompted review
I'm happy with the service
I needed to reschedule my flight. Ayra was helping me from the beginning to end. It wasn't easy since my ticket was broken into many different airlines but she was patient with me and found the schedule as I needed it. Im happy with her and service overall.
12 March 2026
Unprompted review
Care rental
Kelvin Brown was extremely
Helpful with the entire process.
27 March 2026
Unprompted review
Aiden was very kind and helpful and…
Aiden was very kind and helpful and pation and polite
26 March 2026
Unprompted review
Johnny was extremely helpful and…
Johnny was extremely helpful and patient! I needed help with my travel reservation and he spent significant time with me on the phone finding the best deal. He was very customer-centered and had great customer service skills. I truly appreciate his assistance and his care and generosity with his time in providing help.
25 March 2026
Unprompted review
Good seating from Danny
23 March 2026
Unprompted review
Responded to questions promptly.
Responded to questions promptly. Thanks, Danny
22 March 2026
Unprompted review
Great experience with Joe
Great experience with Joe! He was gery helpful
15 March 2026
Unprompted review
Aiden was very courteous and took care…
Aiden was very courteous and took care of all my questions. It was very easy to understand her.
12 March 2026
Unprompted review
Be wary of Travelmakers.us
We found the Travelmakers to be more than twice the price of purchasing through the airline directly. We needed tickets quickly and they told us only available seats were in business class. We purchased the tickets from Travelmakers and then went to try to directly book tickets from the airline. There were many, many available economy seats available. Their refund policy is very unreasonable. Buyer beware.!!
12 March 2026
Unprompted review
Reply from The Travel Makers
Dear Customer,
We sincerely apologize for the inconvenience caused. Kindly share more details at customerservices@thetravelmakers.com
so our team can review the matter and assist you with a suitable resolution. We assure you that we will be able to provide further assistance once we receive more information regarding your experience with us.
Regards,
TheTravelMakers
Veronica was awesome
Veronica was awesome! She helped me when nobody else would, they just kept hanging up when I called. I was lucky she answered and walked me through everything and answered every questioned I asked. So grateful for her!
She made my reservations easy and explained everything. She had a great personality and was willing to help me without any problems!😊
.
20 February 2026
Unprompted review
Reply from The Travel Makers
Dear Customer,
Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated
Regards,
TheTravelMakers
Very good information and gently woman
Very good information and gently woman, Olga Torres
1 March 2026
Reply from The Travel Makers
Dear Armando,
Thank you for your amazing feedback.
Our agent Olga is always super cooperative and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards
TheTravelMakers
The Trustpilot Experience
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