The Trade Centre Wales Reviews 

17,611
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,410 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful sales team for providing a relaxed environment and guiding them seamlessly through every step of buying a vehicle. Many people highlight the professional support received during finance and paperwork finalization, making the entire purchasing journey completely straightforward and pleasant. Some reviewers were not happy with the aftercare service, reporting unexpected mechanical faults and warning lights shortly after taking the car home. Consumers also noted frustrating difficulties when attempting to contact support teams, mentioning unreturned phone calls and ongoing unresolved problems with their purchased vehicles.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their helpful and professional attitude throughout... See more

Service

Users describe positive interactions with service, highlighting helpful and friendly staff members who make... See more

User experience

Customers consistently note positive experiences with user experience, highlighting hassle-free, efficient,... See more

Customer service

Clients share positive opinions on customer service, highlighting that the sales team is very helpful and... See more

Product

Consumers find product experiences to be mixed, as opinions vary widely regarding vehicle quality. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So, so helpful from start to finish. No pressure when viewing, just left you alone to look at all cars, but were right there if you needed them. When purchased they helped with absolutely everything f... See more

Rated 5 out of 5 stars

Great customer service from start to finish, Steve the sales man was very helpful and answered all our Questions and Meg and Jack were also very helpful in finalising the sale. So overall a great expe... See more

Rated 5 out of 5 stars

Matthew was fantastic throughout the process and his service was sublime. There were delays and minor issues, but nothing ever seemed like too much trouble and he was able to work through it fantastic... See more

Rated 5 out of 5 stars

I can’t fault the experience from beginning with Kieran and finishing with the fab Libby. I am over the moon with my web special car 🙂. Amazing team at trade centre wales Abercynon.


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

The Trade Centre Group Plc is one of the UK’s largest independent used car retailers, we are known for our high-volume of car sales and our strong family-owned roots. Trade Centre Group sell over 35,000 used cars every year and we focus on offering customers a wide variety of quality used cars, outstanding value, exceptional service along with the convenience to drive your car away the same day.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.7

All reviews

(17,611)

3,346 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not purchase a car from here

Do not purchase a car from here. I was made promises when purchasing the vehicle that were not delivered upon.
Sales aftercare is a call centre that they call a "concierge" that are unable to put you through to anybody to speak to.
I have been without a car for over a week now and the courtesy car they promised me was never provided. I have made multiple calls to the customer service department and not a single call has been returned.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience going to trade centre…

Great experience going to trade centre wales Abercynon..... great choice of cars and come out my self with a new car on finance very happy and satisfied.

YOUSEF...... introduced him self as we walked in very polite and was great with me and my partner didn't feel pushed in to anything, answered my questions about the cars I was looking at and was honest and very professional. Real nice lad felt very comfortable around him .

MIA..... was absolutely awesome with us real nice girl and a very likeable women . Made us feel very comfortable in her office and was having a laugh and joke with us . Again felt very comfortable around her , explained everything making everything understandable.. just overall she was very professional and polite .

RHYS ........ yet again another sound lad he was great and polite , finalised my deal and passed the car on to me , did everything great explaining wise and going over paper work with me . Again felt very comfortable with him in the office , another one who was very professional at his job .

13 August 2026
Rated 1 out of 5 stars

False advertising rude staff ADVOID!!!

Absolute joke of a car store!! Said yes to a car on finace, signed forms, Sent deposit, car was moved out front ready for me to take it only for me to be waiting 8 hours to be told at the last minute they can’t give me the car. Absolutely livid. Do not go to this place staff was rude, keep you waiting hours with false advertising to then say no!!!! Shame on you!’

13 August 2026
Unprompted review

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