We stayed at this home for a wedding. The home was nice and clean. The only downfall we had was the thermometer sometimes would fluctuate on its on and we couldn't figure out why. Also, the alarm syst... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Rented property about a year out. Molly and the TV staff kept me up to date with details along with potential promotions and deals. Travel day prior to arrival, notified by staff of gas leak found d... See more
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My family and I had a wonderful stay! The rooms were clean, the towels were fresh, and everything was spotless and well-maintained. From the moment we arrived, we felt comfortable, welcomed, and... See more
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I had a seamless experience with Jessica. She made everything simple and convenient. She let me know all costs to assure I was not missing anything in my budget. I would Highly recommend Top Villa. G... See more
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Company details
About Top Villas
Written by the company
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Written by the company
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Contact info
205 Town Center Boulevard, FL 33896, Orlando, United States
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Top Villas
Dear Michael,
Thank you so much for your positive feedback regarding our website!
We look forward to assisting you again in the future!
Kind regards,
Rachel - Top Villas
Great rental units at great prices
Great rental units at great prices. So easy to work with. I've used Top Villas for several years and have been very satisfied.
10 January 2026
Reply from Top Villas
Dear Pat,
Thank you so much for taking the time to share your experience and for being a valued Top Villas guest over the years.
We’re thrilled to hear that you’ve enjoyed your stays with us. Providing a smooth, stress-free experience is always our goal, so it’s rewarding to know we’ve consistently met your expectations.
Your continued loyalty truly means a lot to us and we’re grateful for the trust you place in Top Villas for your vacation needs.
We look forward to helping you plan many more memorable stays in the future!
Kind regards,
Rachel - Top Villas
Quick booking experience
easy and quick booking. 48 hour hold was nice to be able to discuss and decide before renting.
9 January 2026
Reply from Top Villas
Dear Lyndsey,
Thank you for your wonderful review!
We’re glad to hear that you found the booking process easy and that our 48-hour hold option gave you the flexibility to decide before finalizing your rental.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
The staff was very helpful in many…
The staff was very helpful in many ways. When work needed to be done at the home someone was there within 34 hours. Would use again.
9 January 2026
Reply from Top Villas
Dear Sandra,
Thank you for sharing your experience!
We’re so pleased to hear that our team was helpful and responsive during your stay, and that any necessary work at the home was handled quickly. Providing timely support and peace of mind is always our priority, so it’s wonderful to know we delivered.
We truly appreciate your kind words and look forward to welcoming you back in the future!
Kind regards,
Rachel - Top Villas
Naomi Osborne gave 💯 attention to…
Naomi Osborne gave 💯 attention to anything I asked of her, and I asked a lot of questions! The Lux Palmilla is absolutely gorgeous, this was our Christmas family vacation and we could’ve of asked for anything more ! Thank you Naomi and we can’t wait to come back again!
26 December 2025
Unprompted review
Reply from Top Villas
Dear Tracy,
Thank you so much for the kind review!
Naomi truly enjoys making sure every question is answered and every detail is just right. It’s wonderful to hear that The Lux Palmilla was the perfect place for your Christmas family vacation!
Your feedback is greatly appreciated and Naomi will be happy to help plan your next stay whenever you’re ready to return.
Kind regards,
Rachel - Top Villas
Reply from Top Villas
Dear Mary,
Thank you for your positive feedback, we truly appreciate it.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Great Experience
The booking experience (haven't stayed yet) was excellent. Jess was patient and helped at every step from finding out more information on property to facilitating add ons.
3 January 2026
Reply from Top Villas
Dear Peter,
Thank you so much for your kind words! We’re thrilled to hear that your booking experience was excellent. Jess will be delighted to know her patience and support made the process smooth.
We look forward to welcoming you soon and hope your stay is just as wonderful!
Kind regards,
Rachel - Top Villas
My sister's wedding weekend
We stayed at this home for a wedding. The home was nice and clean. The only downfall we had was the thermometer sometimes would fluctuate on its on and we couldn't figure out why. Also, the alarm system for the swimming pool was horrible every time someone opened the sliding door it would go off and we would have to run and push a button to turn it off. Yes, we understand thats like that for safety measure just in case someone has small kids however there should be some type of system to turn that off and on, it was so loud it was like a siren. Overall our stay was nice and I would definitely book again. I would like to tha k our agent Kedesh he was very helpful with booking and gave us exactly the location we wanted and needed.
19 December 2025
Reply from Top Villas
Dear Angelique,
Thank you for sharing your experience and for choosing our home for such a special occasion. We’re glad to hear you found the home clean, comfortable, well-suited for your stay and that you’d consider booking with us again.
We appreciate your comments regarding the thermostat and pool alarm system. The pool alarm is a standard safety feature designed to provide an added layer of protection, particularly for families with children. That said, we value guest feedback and will continue reviewing ways to make our homes as comfortable and user-friendly as possible while maintaining safety standards.
We’re especially happy to hear that Kedesh was able to assist you effectively and help secure the location that met your needs. We’ll be sure to pass along your kind words!
Thank you again for your review and we hope to welcome you back on vacation with us in the future!
Kind regards,
Rachel - Top Villas
Nothing exciting but good
30 December 2025
Reply from Top Villas
Dear Robert,
Thank you for your kind feedback, we truly appreciate it.
Happy new year and we hope to welcome you back on vacation with us again soon!
Kind regards,
Rachel - Top Villas
Reply from Top Villas
Dear Esther,
Thank you for your kind comments about our booking process, we truly appreciate your feedback.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Avoid please
Avoid please
They will send you photos that in no way correspond to the reality. House is dirty, run down and neglected. They will offer all sorts of services like a personal support person who will be “out of office” for every single query once you are far away from home and at their mercy.
Please don’t book with this company.
20 December 2025
Unprompted review
Reply from Top Villas
Dear Bernadine,
Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations and we appreciate you outlining your concerns in detail.
As with all vacation rentals, the home does experience normal wear and tear due to regular guest use. While we work hard to maintain the property to a good standard, some signs of use are to be expected in a lived-in rental home. The photos you provided have been reviewed and they show minor wear and tear concerns rather than issues that would render the home unclean or unusable.
When your concerns were raised during your stay, we did offer to send both our maintenance and housekeeping staff back to the home to address these matters. Unfortunately, you declined this offer and without being granted access to the property, we are unable to inspect, verify, or resolve any concerns on-site.
To clarify, your personal concierge is available prior to your stay to assist with planning and arranging any extras you may need, such as services, recommendations, or special requests. Once you are in-house, any questions, concerns, or issues are handled directly by our dedicated customer service team, who are available to provide support throughout your stay. Nevertheless, we appreciate you raising this concern and are always open to improving how we communicate our services.
We take all guest feedback seriously and will review your comments with our property management teams. Once we have concluded our investigations with them we will reach out to you directly with an update.
Thank you again for sharing your feedback, we truly appreciate it.
Kind regards,
Rachel - Top Villas
Reply from Top Villas
Dear Rachelle,
Thank you for your kind comments about our staff, we truly appreciate them.
Happy new year and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Guest Relations Manager
Well Informed
Kedesh did an excellent job. He kept me well informed when there was a discount and vacation homes in my budget.
30 December 2025
Reply from Top Villas
Good morning,
Thank you for your kind comments regarding Kedesh, he will be delighted to hear them!
We look forward to welcoming you on vacation with us soon.
Kind regards,
Rachel - Top Villas
Omg!
Omg!! I don't know where to start... This website has everything you need to make your stay convenient and less stressful...Definitely 10 out of 10
27 December 2025
Reply from Top Villas
Dear Ashley,
Thank you for your lovely feedback regarding our website, we are so glad you found it so user friendly!
We look forward to welcoming you on vacation with us soon.
Kind regards,
Rachel - Top Villas
Our consultant Jean Ayala worked…
Our consultant Jean Ayala worked tirelessly to help us find the right fit. He was incredibly patient and helpful
28 December 2025
Unprompted review
Reply from Top Villas
Dear Jean,
Thank you for your kind words about Jean, he will be delighted to hear them!
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Very helpful person interaction
24 December 2025
Reply from Top Villas
Dear Ronaldo,
Thank you for your kind comments about our staff, we truly appreciate them.
Happy new year and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Very easy to review
Very easy to review, see on-line and speak with a representative. Clearly explained and quick.
27 November 2025
Reply from Top Villas
Good morning,
Thank you for your kind comments, we truly appreciate them!
Happy Holidays and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
THE CUSTOMER SERVICE WAS GREAT MS…
THE CUSTOMER SERVICE WAS GREAT MS STEPHANY TORRES WAS VERY INFORMATIVE & HELPFUL WHEN INQUIRING ABOUT THE PROPERTY
17 December 2025
Reply from Top Villas
Dear Felicia,
Thank you so much for your kind words!
We’re thrilled to hear that Stephany provided great customer service and was informative and helpful throughout your correspondence.
We truly appreciate you taking the time to share your experience and look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel
Top Villas
Outstanding service by Kedesh!
15 December 2025
Reply from Top Villas
Dear Jose,
Thank you for your glowing review of Kedesh, he will be so pleased to hear your positive feedback!
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Our consultant
Our consultant Molly biggs was absolutely wonderful from the day I booked our rental and throughout our entire trip. She answered all questions and concerns promptly and if she was out of the office there were two other team members that were just as wonderful! They made our experience in Florida wonderful! We had minor issues with our home but Molly and her team members contacted the property management super fast to address our concerns.
2 December 2025
Unprompted review
Reply from Top Villas
Dear Melinda,
Thank you for taking the time to share your feedback, we truly appreciate it.
We are pleased to hear that Molly Biggs provided excellent support from the time of booking through the duration of your stay and that our team remained responsive and helpful throughout your trip.
We also appreciate your recognition of the prompt coordination with property management to address any concerns that arose. Your satisfaction is important to us and we are glad we could contribute to your positive vacation experience!
We look forward to the opportunity to welcome you back on vacation with us again in future!
Kind regards,
Rachel
Top Villas
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