We stayed at this home for a wedding. The home was nice and clean. The only downfall we had was the thermometer sometimes would fluctuate on its on and we couldn't figure out why. Also, the alarm syst... See more
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Rented property about a year out. Molly and the TV staff kept me up to date with details along with potential promotions and deals. Travel day prior to arrival, notified by staff of gas leak found d... See more
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My family and I had a wonderful stay! The rooms were clean, the towels were fresh, and everything was spotless and well-maintained. From the moment we arrived, we felt comfortable, welcomed, and... See more
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I had a seamless experience with Jessica. She made everything simple and convenient. She let me know all costs to assure I was not missing anything in my budget. I would Highly recommend Top Villa. G... See more
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Company details
About Top Villas
Written by the company
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Written by the company
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Contact info
205 Town Center Boulevard, FL 33896, Orlando, United States
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Above and beyond
I have nothing but good things to say about our experience booking a villa in St Barths with Top Villas. Enya our Guest Experience Specialist promptly responded to all of my emails and helped coordinate everything from the rental car to dinner recommendations and reservations, as well as beach clubs. The villa itself was perfect and exactly what we wanted for a private, romantic stay on the island.
Pablo, the Top Villa rep on the island met us at the airport, brought our bags to the villa and responded to texts immediately regarding any questions we had. We unfortunately had to cut our stay short due to a family emergency back home and Pablo was invaluable helping to arrange getting off the island, canceling multiple reservations so we wouldn't get charged and even transporting us from the rental car company to the ferry so we could catch a flight from another island.
I'm so impressed with the entire team from Top Villas and look forward to booking another trip through them soon.
17 January 2026
Unprompted review
Reply from Top Villas
Dear John,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re absolutely thrilled to hear that your stay was everything you hoped for and that Enya and Pablo helped make your experience so special from start to finish.
It means a lot to us that you felt so well taken care of, not just with the planning and recommendations, but especially during such a difficult and unexpected situation. We were so pleased to hear that Pablo was there for you when it mattered most, and we’ll be sure to pass along your kind words to both him and Enya.
We’re very sorry you had to cut your trip short due to a family emergency, but we’re grateful that we could support you during that time. We truly appreciate your trust in Top Villas and can’t wait to welcome you back for another unforgettable stay when the time is right.
Kind regards,
Rachel - Top Villas
Never Again!
I do not recommend this company at all!!! The heat was broken (59 degrees in the house for 2 days) and no one would respond to our phone calls. The dishwasher flooded. There were blood stains and urine stains on the mattress pads. We tried contacting multiple times, but no one answers the “24/7 emergency” phone number. We finally had to contact VRBO, but they couldn’t contact the host either!
Never again!
UPDATE 1/23/26 - In response to the business's reply...
I am so disappointed by this reply, as the facts are not correct. The heat issue should have been addressed immediately, not within 48 house. It was 59 degrees in the house. We called the number that was provided all night long, with no response. The next day, we were in contact with the Top Villas team. We were assured that the problem was fixed, but it wasn't. Still 59 degrees when we got back to the house.
The dishwasher issue was reported on Sunday, the day before we left, but I never got a response from anyone.
The dirty linen issue was only discovered when we stripped the linens from the beds before checkout. (I don't usually check the mattress pads for blood and urine stains when we check in. I trust that everything is clean.)
I asked for a 2 night refund, which was refused by Top Villas. Instead, I was offered a 10% refund of $102.10, which isn't even close to a 2-night refund of a 4 night stay. I reached out to VRBO to see if they could get a 2-night refund. They contacted the property manager (it took several tries) and the refund was denied by Top Villas again. I did not sign the waiver because I did not accept the offer.
18 January 2026
Unprompted review
Reply from Top Villas
Dear Tracy,
Thank you for your feedback. We are truly sorry to hear about your experience.
Having checked our records I can see that the Top Villas team was in contact with you extensively by phone and email during your stay. I apologise if you were unable to get in contact with the Property Manager directly, however we did provide their contact information in the welcome pack sent to you prior to your stay. Nevertheless, we will follow up with the Property Manager to ensure that the information we have for them is correct, in order to avoid any miscommunication in the future.
Regarding the issues you mentioned, the property’s heating system was addressed within 48 hours. The remaining issues were not reported until the last day of your stay which meant that the Property Manager did not have an opportunity to resolve them for you in house.
To be clear, you did previously confirm your acceptance our original offer in writing, however it seems that the waiver required to finalize this refund was not signed, which we believe has contributed to ongoing frustration. However, in recognition of any inconvenience caused, Top Villas did increase our goodwill offer to a 25% refund of your property rental fee, which we do believe is a fair resolution under the circumstances.
Please be assured that we have reached out to you directly today with a view to resolving this matter to your satisfaction.
Kind regards,
Rachel - Top Villas
A very good experience with Jessica
A very good experience with Jessica. She was professional and friendly.”
22 January 2026
Reply from Top Villas
Dear Maryline,
Thank you for the lovely review!
We’re happy to hear you had such a positive experience with Jessica and we look forward to welcoming you on vacation with us later this year!
Kind regards,
Rachel - Top Villas
i booked a flex 30 and was told you…
i booked a flex 30 and was told you could cancel for any reason. When I wanted to cancel I was told that I only get 80 percent of my money back and the other 20 percent can only be used to book through top villas at another time. I had to read through many many pages on the lease to find this rule. You really need to be upfront and honest. Why tell people you can cancel for any reason for 30 days when you don't get your money back. Will not ever use top villas again
8 January 2026
Reply from Top Villas
Good afternoon,
Thank you for sharing your feedback and I am truly sorry for any disappointment caused so far.
We want to clarify that for this home, we clearly advertise “flexible cancellation” on the listing page. The specific terms of your booking, including the portion of your payment that is refundable versus held as credit, are detailed in our cancellation policy.
For your convenience, the listing page includes a direct link to the exact cancellation policy for this home, which clearly outlines the rules that applied to your reservation. We encourage all guests to review this policy before booking, as it contains the exact terms regarding refunds and credits.
Nevertheless, we appreciate your feedback and we will continue to ensure our listings provide clear and accessible information about cancellation terms, to help future guests make fully informed decisions.
Thank you again for your comments and do let us know if we can be of any further assistance.
Kind regards,
Rachel - Top Villas
Customer Service
It was a pleasure speaking with Kedesh about my family needs and wants. He was knowledgeable and was very quick and efficient with providing me with information and great suggestions.
18 January 2026
Reply from Top Villas
Dear Sharifa,
Thank you for taking the time to share your experience!
I truly appreciate your kind words and am glad to hear that Kedesh was able to assist you efficiently and provide helpful information and suggestions.
Your feedback means a lot to us, and we’re always here if you need anything in the future.
Kind regards,
Rachel - Top Villas
Reply from Top Villas
Dear Janice,
Thank you so much for the kind review!
Jessica was so happy to help and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Professional service
Jean was very professional and answered all of my questions. I recommend Jean and Top Villas to anyone looking to book a vacation resort home.
17 January 2026
Reply from Top Villas
Dear Maunda,
Thank you so much for your kind words!
Jean is thrilled to hear that you felt supported and that all your questions were answered.
We truly appreciate your recommendation and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Always helpful
Always helpful, serviceminded and represent a wide list of beautiful homes.
18 January 2026
Reply from Top Villas
Dear Kjetil,
Thank you for sharing your experience!
We’re thrilled to hear that our team could make your search for the perfect home smooth and enjoyable.
It means a lot to us to know our service made a positive impression and we can’t wait to welcome you on vacation with us later this year!
Kind regards,
Rachel - Top Villas
Lydia del Renzio
Lydia del Renzio, a specialist at Top Villas, has made our booking process seamless and easy. She is quick to respond and always very friendly! We really look forward to our stay, and know that we can reach out to Lydia with any questions or needs.
18 January 2026
Unprompted review
Reply from Top Villas
Dear Stacey,
Thank you so much for your kind words!
Lydia was delighted to hear that she could make your booking process smooth and enjoyable.
We’re thrilled you’re looking forward to your stay and the whole Top Villas team will be here to assist with anything you need to make it truly memorable.
Kind regards,
Rachel - Top Villas
Everyone is so nice and kind and really…
Everyone is so nice and kind and really helpful
17 January 2026
Reply from Top Villas
Dear Helen,
Thank you for your lovely review!
We’re so happy to hear that our team made such a positive impression and we look forward to welcoming you on vacation with us later this year!
Kind regards,
Rachel - Top Villas
Topvillas employees very helpful!
Topvillas was very helpful. Lezza Medinilla and Susannah Schwenderling were wonderful in securing a home rental for my family Christmas vacation. I greatly appreciate their time taken on this.
16 January 2026
Unprompted review
Reply from Top Villas
Dear Jennifer,
Thank you so much for your kind words!
Lezza and Susannah are thrilled to hear that they could help make your family’s Christmas vacation special.
We truly appreciate you taking the time to share your experience and we’re so glad we could assist in securing the perfect home for your holiday.
Kind regards,
Rachel - Top Villas
Jessica was great to deal with
Jessica was great to deal with, prompt, responsive and knew exactly what we were looking for.
11 January 2026
Reply from Top Villas
Dear Miro,
Thank you for your wonderful feedback!
Jessica is thrilled to hear that she could provide exactly what you were looking for and make the process smooth and easy.
We truly appreciate your kind words and are so glad you had a great experience!
Kind regards,
Rachel - Top Villas
Great
Responds back very fast and always check back to see if you need further help. Have been using them for several years now and even got the same person from last year to help me this year.
16 January 2026
Reply from Top Villas
Dear Tony,
Thank you so much for your continued trust and loyalty!
We’re thrilled to hear that our team’s responsiveness and follow-up have made your experience smooth year after year.
It’s wonderful that you were able to work with the same person again, as consistency and personalized service are exactly what we strive for!
Kind regards,
Rachel - Top Villas
Easy to navigate web site
Easy to navigate web site , I used the phone service to make an enquiry ,
Everything I wanted to know was answered for me quickly and the booking process was simple .
15 January 2026
Reply from Top Villas
Dear Jim,
Thank you for your kind review!
We’re delighted to hear that you found our website easy to navigate and that our agents were able to answer all your questions quickly. It’s great to know the booking process was simple for you as well.
We really appreciate your feedback and look forward to welcome you on vacation with us later this year!
Kind regards,
Rachel - Top Villas
Great Customer Service
Shannon was great to work with. She was very prompt and helpful with her responses. This is the 4th time I have used Top Villas for my vacation needs.
14 January 2026
Reply from Top Villas
Dear Patti,
Thank you for your wonderful review!
We’re so pleased to hear that Shannon was great to work with and provided prompt, helpful responses. It truly means a lot to us that you’ve chosen Top Villas for your vacations four times now.
We really appreciate your continued trust and loyalty and we look forward to helping you plan many more memorable trips in the future!
Kind regards,
Rachel - Top Villas
I Would Definitely Recommend!
I have used Top Villas in the past and have never had an issue with their service! They are pleasant to deal with and accommodating!
10 January 2026
Reply from Top Villas
Dear Bracha,
Thank you for your continued trust in Top Villas!
We’re delighted to hear that you’ve consistently had a great experience and found our team pleasant and accommodating.
We look forward to welcoming you back on vacation with us this summer!
Kind regards,
Rachel - Top Villas
Website needs a search function so you…
Website needs a search function so you can look up a specific # property
13 January 2026
Reply from Top Villas
Dear Diane,
Thank you for sharing your feedback!
We appreciate the suggestion regarding our website search function. Your input is valuable and we’ll be sure to pass it along to our team as we continue update the website.
We look forward to welcoming you on vacation with us this summer!
Kind regards,
Rachel - Top Villas
Please do thorough research before…
Please do thorough research before booking with this company.
We paid nearly $90,000 for one week in Florida, and the experience was completely unacceptable from the moment we arrived.
For the first two days, we spent our time calling and emailing because multiple amenities listed in the home’s description did not work, including the Wi-Fi, hot tub, and several advertised features that were clearly not inspected or functional prior to check-in.
By day three, they finally sent someone out to repair the bowling alley and golf simulator, but the overall experience was the opposite of what was marketed. There was nothing “luxury” or “concierge” about this stay — it felt like we were troubleshooting someone else’s property the entire time.
We ultimately had to ask the pool cleaner—who kept returning repeatedly to attempt repairs—if he knew how to get the Wi-Fi working, which he did. That alone speaks volumes.
We requested a credit due to the extensive issues and loss of enjoyment, and the company refused. At this price point, this level of service and lack of accountability is unacceptable.
Going forward, we will only book through Airbnb or VRBO, where guest support is stronger and customer issues are handled appropriately.
I would not recommend this company.
3 January 2026
Unprompted review
Reply from Top Villas
Dear Michelle,
Thank you for taking the time to share your feedback. We’re truly sorry that your stay did not meet expectations, especially given the special time of year.
We want to clarify that the home itself, including maintenance, inspections, and functionality of amenities such as Wi-Fi, hot tubs, pool systems and special features, is managed by a Property Management company. They have confirmed that the property did undergo a pre-arrival inspection, however we are truly sorry that some functionality concerns were missed by their team. While we do not have direct control over on-site operations or repairs, we take guest concerns very seriously and actively advocate on our guests’ behalf whenever issues arise.
Throughout your stay, our team was in ongoing communication with the Property Manager, pushing for expedited repairs and solutions as soon as problems were reported. We escalated the issues repeatedly and co-ordinated service visits as quickly as the property manager would allow. Unfortunately, some resolutions took longer than we would have wanted and we sincerely apologise for this.
We regret that the property did not deliver the seamless, luxury experience that you were expecting. To clarify, the Property Manager did offer a partial refund in recognition of the concerns raised and Top Villas matched this offer as our own apology to yourselves. Nevertheless, I am truly sorry for the dissatisfaction caused by these matters and wish to assure you that Top Villas work with hundreds of other Property Managers that could help to restore your faith in the future.
Please be assured that your feedback is important to us and it has been shared with the Property Manager to help prevent similar situations in the future. We genuinely appreciate you bringing these concerns to our attention and regret that this stay fell short of expectations.
Kind regards,
Rachel - Top Villas
Great Experience
What made our experience great? The variety and ease of property searching and Jean from Top Villas who helped us in our search!
11 January 2026
Reply from Top Villas
Dear Maria,
Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed the variety of properties and found the search process easy. We’ll be sure to pass along your kind words to Jean, he’ll be thrilled to know his help made a difference.
We look forward to welcoming you on holiday with us later this year!
Kind regards,
Rachel - Top Villas
Reply from Top Villas
Dear Michael,
Thank you so much for your positive feedback regarding our website!
We look forward to assisting you again in the future!
Kind regards,
Rachel - Top Villas
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