Ticket Merchant Reviews 

4,848
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of purchasing and receiving tickets to be easy and smooth. Many appreciated the clear communication, including regular updates and timely ticket delivery. Reviewers frequently highlighted the helpfulness and friendliness of the staff at events and venues. The venues and seating locations often contributed to an excellent overall experience, offering great views and atmosphere. However, some customers also noted occasional issues with ticket delivery, such as not receiving barcodes or emails, requiring them to find tickets online or leading to entry problems.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the overall process... See more

Service

Users describe positive interactions with service, highlighting top-notch experiences and seamless processes... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of purchasing and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, friendliness, and... See more

Location

Reviewers consistently express satisfaction with the location, often highlighting the great atmosphere and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more

Rated 5 out of 5 stars

Booking was very easy, All staff at the event were fantastic. Guy sabastian concert was absolutely amazing. Margaret court arena


Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,848)

1,102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can't fault it

Can't fault it, had way to much of a good time, If all the chairs were replaced with recliners would obviously be the next step (if always striving forwards) 😅

Electric energy!
Thank you Jimmy Carr
Epic✨

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Booked tickets August last year

Booked tickets August last year for this show to see Jimmy Carr and cause we don't get out much due to a busy life it was an awesome experience. My wife and i could not stop laughing. Thank you for helping make this night happen.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Great All Round Experience

Easy process to purchase tickets online. The event was fantastic! Jimmy was hilarious and the venue was clean. Very good security and both my wife and I felt safe throughout our time at John Cain. Additionally the staff were very friendly and accommodating. Great job Ticket Merchant!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Painless booking. Affordable tickets

Tickets were closer to the stage than we were expecting. Incredibly painless ticket booking process. So relieved to see Afterpay was available for payment. Show was completely hilarious. Best night out!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy

Easy, seamless transaction, easy seamless receipt of ticket, easy seamless attendance with digital ticket. Straight forward and no dramas. Thanks!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Spectacular Jimmy Carr at John Caine arena on…

Saw Jimmy Carr at John Caine arena on Wednesday night. The venue was great and our seats were incredible! Jimmy was on stage for almost two hours and did not disappoint. Funny, quick witted, engaging, wickedly inappropriate at times and intelligent, all rolled into one. My cheeks were aching by the end of the show from all the laughter! Highly recommended entertainer and venue.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Totally recommend Ticket Merchant

I checked out the website to make sure it was legitimate. Was easy to use and appreciated that we could get Jimmy Carr tickets the day prior to his Melbourne show. Totally recommend using Ticket Merchandise

6 May 2026
Unprompted review
Rated 5 out of 5 stars

It was more than I hoped for

It was more than I hoped for. He was amazing, funny, he just flowed. I have watched heaps of him on YouTube but he exceeded all my expectations. It was brilliant. The seating was great, the screen was perfect and he was amazing.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

The atmosphere was amazing

The atmosphere was amazing, the artists A.R.T and Josh Tatofi were so good we didn’t want it to end. The staff were amazing and were very helpful, A great night that we will definitely remember thank you for a great night.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Was sceptical but glad I used them

Was sceptical but glad I used them. Couldn’t get tickets to something and so used Ticket Merchant and got front row seats. No problems with the tickets annd received them before the show. Easy to use website. Had to contact customer service by email and got a reply that answered perfectly. Have now bought again for another sold out show I missed getting tickets too

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam tickets

Purchased tickets for a concert in Hobart (The Darkness). Barcodes never arrived and wasn't allowed entry to the concert. Door staff said several other groups had the same issue that night. Contacted for an explanation and got a brush off, no apology and no refund. A scam.

1 March 2026
Unprompted review
Ticket Merchant logo

Reply from Ticket Merchant

Hi Laura, thank you for taking the time to reach out to us.
We’re really sorry to hear about what happened on the night, and understand how disappointing it would have been to miss out on the event. After reviewing your order, we can confirm that your tickets, including the barcodes required for entry, were successfully sent to your email on 3 February 2026. As noted in the order confirmation, this email cannot be used for entry.
It appears the ticket email may have been missed at the time, which is why entry wasn’t permitted. We can also see that our team has since reached out to gather more information and assist further. We’d really appreciate you getting back to us so we can look into this with you and work towards a resolution. You’re also welcome to contact us directly on 03 9498 1554 or info@theticketmerchant.com.au.

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