I would recommend the Tea Makers of London fervently. The teas are to my taste, the customer service earns their 5 stars easily. Thank you for giving me such gustative pleasure every time I drink one... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been buying various kinds of tea from The Tea Makers of London for many years, and it's always been high quality, providing lots of interesting options. I've not had to engage with their customer... See more
Company replied
Fabulous tea, impeccable service, easy to order...who could ask for more? Truly, some of the finest teas I've ever tasted. I was introduced to their teas at the Montague on the Park hotel in London. T... See more
Company replied
Bought an amazing present for my brother who has found a new love for tea, well now he can sample lots of different ones that are so pretty as well. Delivery was amazing I got sent straight to his h... See more
Company replied
Company details
About The Tea Makers of London
Written by the company
The Tea Makers of London is an independent London tea company crafting single origin premium loose-leaf tea and teabags, guided by our Sri-Lankan (Ceylon) heritage and years of tea expertise.
From award-winning matcha green tea and best-selling English Breakfast tea to fragrant Supreme Earl Grey, umami Japanese green teas and authentic Taiwanese oolongs, there's a tea for every taste. Each one is chosen for its character, freshness and provenance.
As London tea makers, we source directly from smaller-scale farmers and plantations, share brewing knowledge with our customers and source new teas you won't find anywhere else.
Our teas deliver a truly luxurious and authentic experience with every sip. Discover why tea lovers choose The Tea Makers of London.
Contact info
United Kingdom
- theteamakers.co.uk
4.8
Excellent
514 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a pleasant service ordering from…
Always a pleasant service ordering from you and the teas are top quality
29 June 2026
Reply from The Tea Makers of London
Hello, Mirjam
Thank you so much for the kind words! We are thrilled to hear that you always enjoy our service and that you find our teas to be of top quality.
We look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
Lovely company and brilliant service
Lovely company and brilliant service. Ive bought tea for years (nearing a decade) without issue. This is the first time I've received a damaged shipment. I was pleasantly surprised by the speed of engagement and level of support from their help desk people. I had a replacement shipment within days. Really lovely and reassuring to know a) how rare it is to have a problem and b) how quick they are to resolve an issue.
29 June 2026
Reply from The Tea Makers of London
Hello, Charly
Thank you so much for taking the time to share your experience with us, and for being a loyal part of our tea community for nearly a decade!
While we always strive for perfect deliveries, we are incredibly sorry that your shipment arrived damaged this time. However, we are absolutely delighted that to hear that our customer support team were able to step in and resolve this for you so quickly.
We know how much our customers look forward to wrapping their hands around a warm cup of Supreme Earl Grey, so we wanted to make sure that you weren't kept waiting. We hope you are now thoroughly enjoying your replacement.
Thank you again for your wonderful feedback, reassurance, and your continued trust in us. It truly means the world to our team!
Many Thanks,
The Tea Makers of London
Great matcha and quick delivery
29 June 2026
Reply from The Tea Makers of London
Hello, Photini
Thank you so much for your wonderful review!
We are thrilled to hear that you enjoyed our Ceremonial Grade Matcha and that our delivery service met your expectations. We take great pride in sourcing our Matcha from the historic Ise Bay district in Japan, and we are delighted that we could get this vibrant, smooth blend to you quickly.
We look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
good tea and prompt delivery
30 June 2026
Reply from The Tea Makers of London
Hello, BPW
Thank you so much for your kind review! We are thrilled to hear that you enjoyed our First Flush Darjeeling House Blend and that our delivery service met your expectations.
We take great pride in crafting this blend from early spring leaves to bring out those signature light, floral, and muscatel notes, and it's great to know that it hit the mark for you. Speed and care in delivery are just as important to us as the quality of the tea itself.
Thank you for choosing us, and we look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
disappointed with my experience
I was disappointed with my experience with Tea Makers of London. The products are very expensive, and while the teabags taste okay, there is nothing special about them to justify the premium price.
The customer service was good, and my order arrived without any issues, which is the only positive aspect of my experience.
The packaging also needs improving. A small box of individually wrapped teabags was shipped in a much larger cardboard box, which was unnecessary and wasteful. For a company selling premium tea, I expected more attention to detail and a more environmentally responsible approach.
Overall, I don't feel the quality matches the price, and I wouldn't purchase again unless significant improvements are made.
10 July 2026
Unprompted review
Reply from The Tea Makers of London
Hello, Matthew
Thank you for taking the time to share your honest feedback with us. While we are pleased to hear that you experienced great customer service and a seamless delivery, we are truly sorry to learn that our tea and packaging did not live up to your expectations.
We understand your concerns regards our pricing. To ensure the highest possible quality, all of our teas are single-origin. This means they are sourced directly from specific, renowned tea gardens rather than being mass-blended, allowing us to preserve their unique and authentic flavour profiles. We apologise that this distinct quality did not translate to value for you during this experience.
We also want to thank you for raising your concerns about our packaging. Sustainability is a core value for us, and we are proud to say that all of our packaging is 100% recyclable. However, we completely understand your concerns with how your order was shipped, and we appreciate you bringing this to our attention. We have raised this with our production team for review, to minimize our environmental footprint moving forward.
Thank you again for helping us improve. We hope you might consider giving us another chance in the future to provide you with the exceptional experience we always strive for.
Many Thanks,
The Tea Makers of London
Lovely tea bags
Lovely tea bags. The new dragon loose tea would be lovely if they were in the bags.
Great service. Smooth cup of tea
30 June 2026
Reply from The Tea Makers of London
Hello, Sam
Thank you so much for the lovely review! We are thrilled to hear that you enjoyed our service and has a smooth cup of tea.
We appreciate your feedback regarding our Limited Edition Dragon Well loose leaf tea. We have passed your suggestion along to our Management Team for review. In the meantime, we do offer 'fill your own' empty teabags on our website, which are a great way to enjoy our loose leaf blends with the convenience of a tea bag!
Thank you again for sharing your thoughts, and happy brewing!
Many Thanks,
The Tea Makers of London
Excellent tea & prompt delivery
30 June 2026
Reply from The Tea Makers of London
Hello, Ann
Thank you so much for the lovely review! We are thrilled to hear that you enjoyed our tea and that your order arrived promptly. We look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
Great tea. Best Earl Grey.
Great tea. I would recommend. One of the best Earl Grey Tea I have tasted. Delicious.
30 June 2026
Reply from The Tea Makers of London
Hello, Mr Woodruff
Thank you so much for the wonderful review! We are absolutely delighted to hear that our Supreme Earl Grey is one of the best you have ever tasted.
We take great pride in sourcing the finest Ceylon black teas and blending them with vibrant blue cornflowers and subtle bergamot to create that distinct, aromatic citrus profile. It is wonderful to know that its rich yet delicate flavour hit the mark for you.
Thank you for recommending us, and we hope our Supreme Earl Grey continues to be your perfect go-to brew!
Many Thanks,
The Tea Makers of London
A Lovely Gift For My Daughter
I bought this tea as a gift. I haven't drunk any of it yet. Maybe the one receiving it will offer me a cup. I am pleased with the time from when I ordered it until I received it.
29 June 2026
Reply from The Tea Makers of London
Hello, Yeliab
Thank you so much for taking the time to leave a review! We are thrilled to hear that your order arrived promptly and that you chose our tea as a gift for your daughter.
We certainly hope she loves it, and that she shares a cup with you! We look forward to serving you again in the future, happy brewing!
Many Thanks,
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Jeff
Thank you so much for the kind review! We are thrilled to hear that your orders always arrive on time and that you are enjoying our monthly subscription service. We look forward to continuing to provide you with great products and excellent service!
Many Thanks,
The Tea Makers of London
My order was processed in good time
My order was processed in good time. The tea is lovely. Enjoying it very much. Thank you .
29 June 2026
Reply from The Tea Makers of London
Hello, Aznvik
Thank you so much for the lovely review! We are thrilled to hear that your order arrived promptly and that you are thoroughly enjoying your tea.
Your support means a lot to us, and we look forward to serving you again soon. Happy brewing!
Many Thanks,
The Tea Makers of London
From the ordering
From the ordering, to the confirmation, the packing, dispatching & delivery, an excellent service alround.
29 June 2026
Reply from The Tea Makers of London
Hello, Kevin
Thank you so much for your kind review! We are thrilled to hear that you had an excellent experience with every step of our process, from ordering to delivery. Providing a seamless service is always our top priority, and your feedback is incredibly rewarding for our team.
We appreciate your business and look forward to serving you again in the future!
Many Thanks,
The Tea Makers of London
Supreme by name, Supreme by nature!
The Earl Grey Supreme is just the best. I have been drinking numerous brands of EG for decades but this one stands out by the proverbial mile!
29 June 2026
Reply from The Tea Makers of London
Hello, Faiq
Thank you so much for the wonderful review! We are absolutely thrilled to hear that our Supreme Earl Grey stands out as your favourite, especially given your decades of experience with so many different brands.
We take great pride in selecting the high-quality, rolled wiry leaves to create that rich, well-rounded, yet delicate flavour profile and beautiful golden-amber colour. It is incredibly rewarding to know that its bright, citrusy, and floral qualities hit the mark for you.
Thank you for sharing your love for our blend, we are honoured to be your tea supplier, happy brewing!
Many Thanks,
The Tea Makers of London
I was looking for a present for a rose…
I was looking for a present for a rose lover and felt the rosebuds were interesting.
They arrived in good time and it is lovely to have them in a tin.
26 June 2026
Reply from The Tea Makers of London
Hello, Gill
Thank you for taking the time to leave such a lovely review! We are thrilled to hear that the rosebuds caught your eye and made for an interesting gift. It is wonderful to know they arrived promptly and that you enjoyed the tin packaging.
We truly appreciate your support and hope the recipient loves their gift!
Many Thanks,
The Tea Makers of London
Great tasting teas!
I am sad I had some increased border fees this time, but I always love the teas I get from here!
26 June 2026
Reply from The Tea Makers of London
Hello, Steph
Thank you for taking the time to share your feedback! We are absolutely thrilled to hear that you love our teas and that they keep you coming back.
We are truly sorry for the unexpected surprise with the increased fees on this order. International customs fees and import duties are unfortunately controlled entirely by local government authorities, so they can sometimes fluctuate without much warning.
We want every part of your experience with us to be wonderful, so we appreciate your understanding on this matter. Thank you again for being a valued customer, and we look forward to packing up your next favourite teas soon!
Many Thanks,
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Jan
Thank you so much for your kind words! We are absolutely thrilled to hear that you are happy with your experience. We look forward to welcoming you back soon for another great cup of tea!
Many Thanks,
The Tea Makers of London
Bought an amazing present for my…
Bought an amazing present for my brother who has found a new love for tea, well now he can sample lots of different ones that are so pretty as well.
Delivery was amazing I got sent straight to his house, he’s delighted with his gift and riding more himself.
25 March 2026
Reply from The Tea Makers of London
Hello, Sarah
Thank you so much for your kind review! We are absolutely delighted to hear that your brother is enjoying his new tea collection and that the delivery went so smoothly. It's fantastic to know the gift brought him so much joy. We truly appreciate you taking the time to share your experience!
Many Thanks,
The Tea Makers of London
Great tea and gorgeous teapot and glasses
I love both the teas I bought plus the lovely little teapot and glasses. Quick delivery and quality excellent.
25 June 2026
Reply from The Tea Makers of London
Hello, Sharon
Thank you so much for the wonderful review! We are thrilled to hear that you love your new teas, teapot, and glasses. Providing excellent quality and fast delivery are top priorities for us, and we're glad we could deliver a great experience.
Happy brewing, and we hope to welcome you back again soon!
Many Thanks,
The Tea Makers of London
The tea arrived safely in good time…
The tea arrived safely in good time before the previous packet ran out. I also enjoyed sampling the trial packet of Ceylon Breakfast tea, and enjoyed it very much. Thank you!
25 June 2026
Reply from The Tea Makers of London
Hello, William
Thank you so much for taking the time to share your feedback. We are thrilled to hear that your tea arrived promptly and safely!
It also wonderful to know that you enjoyed the complementary loyalty gift, particularly the Ceylon Breakfast tea. We love sharing new flavours with our customers, and your kind words mean a lot to our team.
Thank you for your continued support, and we look forward to serving you again soon.
Many Thanks,
The Tea Makers of London
Tea is super and service good
23 June 2026
Reply from The Tea Makers of London
Hello, Kathleen
Thank you so much for the wonderful review! We are thrilled to hear that you are enjoying the super quality of our Assam Manjushree and had a great experience with our service. Sourcing this exceptional second flush tea was a true passion project for us, so knowing it hits the mark for your brew time means the world.
Happy brewing!
Many Thanks,
The Tea Makers of London
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.