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See what reviewers are saying
I used the company last year & got a refund. I opened a claim this year, sent the information requested & the email address is not working. No one answers the phone. I want a refund of my £75 fee A... See more
Did exactly what they said they would, and in a reasonable timeframe. Got my money within a month or two, which isn't bad considering it's HMRC we're talking about. Of course TRC took their fee, but i... See more
Company replied
These guys will leave no stone unturned to make sure you get back any overpaid taxes, Very easy online form to complete and you'll be suprised that you could be claiming a rebate just for washing your... See more
Company replied
Company details
Written by the company
The Tax Refund Company has been helping ordinary taxpayers check their tax codes for errors and claim tax refunds since 1994. With over 3.2 million taxpayers having applied for a tax code review and with a reputation for leaving no stone unturned in our search for overpaid tax, we’ve grown to become the UK’s leading professional tax refund specialists. Our No. 1 position is recognised by employers, Trade Unions and Professional Bodies and debt management companies the length and breadth of Britain, with more than 600 recommending our service to their employees and members over the last 27 years. We’ll make sure we get back every £ HMRC owes you, which is not something you can be certain of when contacting HMRC yourself! Even if you manage to get through to HMRC, unless you already understand PAYE tax rules, you can’t be certain you’ve been given the correct answers. It’s the same if you manage to get a refund – you will never know it’s the correct amount unless you have someone on your side who knows exactly what they’re doing and with your interests at heart. We provide tax refunds on a No Refund - No Fee basis.
Contact info
United States
- thetaxrefundcompany.co.uk
2.3
Poor
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 2 weeks
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Have details to hand
But long winded kid of people may not have all details saved
18 September 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback John.
Our aim is to turn what HMRC require into the most straight forward and easy to understand process as possible, but you're right - depending upon what we need to ask, due to a client's individual circumstances, there can still sometimes be a fair amount of information required.
That said, clients normally find the suggestions that appear throughout the application process pretty useful when they're not sure where to find certain pieces of information.
Thanks for using our service, and also for taking the time to leave us a review, we really do appreciate it. Kind regards
Easy to complete form not to.many…
Easy to complete form not to.many questions didn't take long to sort
18 September 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback Nigel, and thanks for using our service, we really do appreciate it. Kind regards
Right questions asked
16 September 2024
Unprompted review
Reply from The Tax Refund Company
That's good to know, thanks Anthony, and thanks for using our service, we really do appreciate it. Kind regards
Easy to fill out questionnaire
13 September 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback and for using our services Mary, we really do appreciate it. Kind regards
Everything was easy
11 September 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Melanie and for taking the time to leave us a review, we really do appreciate it. Kind regards
Thank you so much I never knew anything…
Thank you so much I never knew anything like this
10 September 2024
Unprompted review
Reply from The Tax Refund Company
You're not the first person to say that and probably won't be the last. Tell your friends haha! Thanks for using our service and for taking the time to leave us a review, we really do appreciate it. Kind regards
Very helpful
10 September 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and taking the time to leave us a review, we really do appreciate it. Kind regards
Quick and simple to complete
I have just completed my form with the Tax Refund Company, it was very simple and quick to do. Hopefully it will return a positive result.
27 August 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and for taking the time to leave us a review Helen. We really do appreciate it. Kind regards
So easy to use every thing was easy to…
So easy to use every thing was easy to follow
20 August 2024
Unprompted review
Reply from The Tax Refund Company
Thank you so much for the feedback Anthony. The team work hard trying to translate HMRC's requirements into something a little easier to understand, it's always great to hear that it's working. We'll make sure your feedback is passed on to them. Thanks for using our service, we really do appreciate it. Kind regards
very easy to submit application
11 August 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service John and thanks for the feedback, we really do appreciate it. Kind regards
Poor communication
Took 3 e-mails to get a response to an ongoing tax issue which was submitted by the tax refund company in June 23, have now been told it will be chased up, but could be another 6 months
18 July 2024
Unprompted review
Reply from The Tax Refund Company
Hi Graham, so sorry to hear that you've had a poor experience.
Under normal circumstances our team ensure all emails are cleared and dealt with each day, so what you're describing is not like us at all.
Would you be able to provide your reference number (it will be on any of the emails that we will have sent you) so that we can investigate this matter?
Edit - Thanks for providing your details Graham. We can see that we successfully obtained a claim for you back in 2021 for earlier tax years.
We've now spoken to HMRC on your behalf with regards to your ongoing issue and have got to the bottom of what has caused it.
Strictly speaking, this is not something that we would normally deal with as your ongoing tax issue has not been caused by anything that we have done and is outside of our normal area of expertise. The issue has been caused by a number of events including:
A cessation claim made by yourself
A PPI claim made by another agent
A job change where no P45 was provided
Under normal circumstances, were you to be experiencing tax issues due to work carried out on your behalf by ourselves, then the costs involved would have been covered by our guarantees. Unfortunately, as you know, we have had no hand in any of the above.
The person that you were dealing with was looking to see if they could help reduce your underpayment, but has been unable to do so - we have had no official response from HMRC other than today's telephone conversation, hence the delay.
Our apologies for not being in touch sooner and sorry we have been unable to help you in this matter.
Kind regards
This company contact me every year
This company contact me every year, and although previously they have not been able to help me or my rebate was less than their fee, this time they have come up trumps. I've deducted a star as the bank have declined the cheque they have sent, but I'm confident it will be sorted out.
Update: The cheque wouldn't scan in banking app or machine, so had to go into branch to pay it in. All good now!
10 February 2024
Unprompted review
Reply from The Tax Refund Company
Hi Karen, thanks for getting in touch. Great to hear we were able to correct your tax affairs for you, although not so great to hear about the situation with the cheque.
We issue thousands of refund cheques every year, on the rare occasion that there is a problem with one our bank usually notifies us and we either re-issue it or arrange for a bank transfer.
I've spoken to our payments team and they've not had any notifications for anyone with the name Karen Band. Likewise, when I have searched our system, we don't appear to have had any applications from anyone under that name either.
Please could you contact us with your reference number or the name you used on your application so that we can look into this and ensure that we can get your refund to you?
Many thanks.
Reply from The Tax Refund Company
Thanks for using our service and taking a few moments to leave us a review Terry, we really do appreciate it. Kind regards
Exactly what it says on the tin
Did exactly what they said they would, and in a reasonable timeframe. Got my money within a month or two, which isn't bad considering it's HMRC we're talking about. Of course TRC took their fee, but if like me you weren't planning on doing it yourself, it's worth it to get anything back.
8 January 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for using or service Ryan and thanks for taking the time to leave us a review of your experience. We really do appreciate it. Kind regards
Avoid
Nearly a year ago I put a claim in and Was asked by Ian harwood for some extra info so I replied straight away and provided all the information requested however I’m still waiting!
AVOID
30 March 2023
Unprompted review
Reply from The Tax Refund Company
Hi Tom, thanks for getting in touch. This is very unusual I must say, please could you provide your reference number so that we can look into this? Many thanks
Generally quite a straightforward…
Generally quite a straightforward process, need to have all the information ready. Hopefully I get some money back!
3 January 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and taking the time to leave us a revew, we really do appreciate it. Kind regards
Great easy to filling
29 December 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback Tarik, and thanks for using our services, we appreciate both. Kind regards
Honest efficient helpful and…
Honest efficient helpful and professional
24 December 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Tendai and thanks for taking the time to leave us a review, we really do appreciate it. Kind regards
Excellent!
The design was user friendly and my task took less than one minute to complete.
17 December 2023
Unprompted review
Reply from The Tax Refund Company
Oh wow, that was quick! Thanks for the feedback Jason and thanks for using our service, we really do appreciate it. Kind regards
I find easy to fill the application and…
I find easy to fill the application and great experience
16 December 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Darshan and thanks for taking the time to leave us a review, we really do appreciate it. Kind regards
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