The Tanning Shop Reviews 

3,526
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff for providing exceptionally welcoming, helpful, and professional service during every single visit to the salon. Consumers often note the spotless shop environments, top-of-the-range equipment, and a wide variety of excellent tanning lotions that make every session thoroughly enjoyable. Some reviewers were not happy with occasional service issues, pointing out unexpected store closures, delayed openings, and unhelpful or dismissive staff interactions. A few other people also felt that facility maintenance could be improved, mentioning equipment malfunctions, broken parts, or minor disturbances during their tanning sessions.

What people talk about most

Staff

People report positive experiences with staff, highlighting friendly and welcoming service across various... See more

Service

Consumers have mixed experiences with service, with many praising individual staff members while others... See more

Product

Reviewers express high satisfaction regarding the product and shop offerings. Consumers highlight the... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many reviewers share positive... See more

Location

Reviewers highlight ambiguous aspects of location with mixed experiences across various branches. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a regular customer for two years at the Finchley Road salon. I just wanted to show appreciation to two ladies who work there Erica and Kayleigh they are always so welcoming and friendly,... See more

Company replied

Rated 5 out of 5 stars

The Tanning shop on Pendeford Avenue is fabulous and most importantly clean. I particularly like the jewel beds as they are powerfull but cool. Customer service is always on point and you always welco... See more

Company replied

Rated 5 out of 5 stars

I visit the Crystal Peaks branch, as it’s the best tanning shop in Sheffield. Clean, great equipment and easy access. I’m always impressed with Natalie’s customer service, she always makes you feel ve... See more

Company replied

Rated 5 out of 5 stars

The team at 'Fulham Broadway' are very friendly, the store is well managed (and extremely clean and tidy) by Jayla. She is always welcoming and nothing is too much trouble!

Company replied


Company details

  1. Wellness Center

Information provided by various external sources

Welcome to the Tanning Shop, the home of innovative tanning equipment and safe tanning solutions. Established in the 1990’s, the Tanning Shop was built on a solid foundation of tanning knowledge and a 100% commitment to providing the highest levels of customer service, whether you choose UV or Sunless tanning we are here to assist you. A visit to the Tanning Shop is not just about a tanning session; it is about having a fantastic experience, promoting well-being, looking good and feeling great!


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(3,526)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Leamington Spa - Tanning Shop

I’ve been using the Leamington Spa branch now for just over 2 years. Lesley and the rest of the team are so welcoming every time you go into store. They all provide a person centred service to the customers knowing them on first name terms makes you feel valued. Lesley always decorates the store throughout the seasons making the shop comfortable and friendly. Lovely group of people.

4 October 2024
Unprompted review
The Tanning Shop logo

Reply from The Tanning Shop

Hi Sophie,

We appreciate you leaving such an amazing review.

We're thrilled that you've had a great experience at our Leamington Spa store - We'll be sure to pass your feedback on to the team in-store.

We look forward to seeing you again soon!

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

From un-Happy tan to the tanning shop.

The maypole branch whilst called happy tan was convenient for me to use, however I found it really expensive and the joining / yearly fees were ridiculous.

However now the tanning shop have taken over I’m much happier using it, the staff there are all super friendly unlike some of the previous staff who could be rude and play favouritism with their friends.

Met the area manager and got talking to her (09/10/2024) really nice young women.

Signed up for a new offer, got a discount, had a fun chat with both ladies behind the counter and stayed at the tanning shop when I had planned to leave and join kwik tan.

Sorry to hear your leaving Chelsea, you were the best of the previous staff and I’m sad to hear your going.

9 October 2024
Unprompted review
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Reply from The Tanning Shop

Hi David-John,

Thank you for taking the time to leave us a review! We're delighted that you had a wonderful experience at our Maypole store.

Did you know you can save money on your next visit? With our Recommend a Friend program, you can earn in-store credit for each friend you refer to us.

To find out more visit https://thetanningshop.co.uk/a-tan-is-better-with-friends/

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

All staff are so lovely felt so…

All staff are so lovely felt so comfortable and rooms were lovely and clean xx

7 October 2024
Unprompted review
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Reply from The Tanning Shop

Hi Brianna,

Thank you for your wonderful review! We're so glad you enjoyed your time at one of our stores and can't wait to welcome you back in store soon.

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

Clapham Lavender hill.

Clapham Lavender hill.
I have a lovely experience when I go to get a tan. They go beyond to meet the needs of their customers. They are very professional and well mannered I personally love going there it makes me smile. They’re all always happy to see you, which makes my day. Thank you to the manger Narda Malisa and Juliana keep being who you are.
Jaki Lee

5 October 2024
Unprompted review
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Reply from The Tanning Shop

Hi Jaki,

Thank you for your wonderful review! We're so glad you enjoyed your time at our Clapham store and can't wait to welcome you back in store soon

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

Every-time wonderful experience at Charlton

Super nice staff, always clean beds. Lilly it’s going above and beyond! I’ve seen her working on the very busy time, the queue was outside the shop and she smoothly managed to allocate all customers with polite, respectful manner. Everyone was satisfied too.
I am visiting the shop very often and Lily is always very informative about new offers without forcefully selling.
She definitely has a passion for her work and amazing customer service.

1 October 2024
Unprompted review
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Reply from The Tanning Shop

Hi Anna,

Thank you for taking the time to leave us a review! We're thrilled Lilly provided you with a wonderful experience in our Charlotn Riverside store.

Lilly will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

Superstar Ellie at chatham highstreet

Registered at chatham high street tanning shop with a knowledgeable manager called ellie, firstly she was so welcoming and wholesome. Very informative and made me feel at ease. Informed me of the deal when sign up plus a further deal on lotions which I took her up on. She wasn't forceful or even felt like she was upselling; she definitely has a passion for her work and amazing customer service. Also tunes in the shop were bang on point!! Felt very comfortable and look forward to future visits. Thanks again ellie x

27 September 2024
Unprompted review
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Reply from The Tanning Shop

Hi Rachel,

Thank you for taking the time to leave us a review! We're thrilled Ellie provided you with a wonderful experience in our Chatham High Street store.

Ellie will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

Great workers

So I came in there was an absolute stunner behind the counter, she’s always really polite, cleans the beds well the stores got a lot cleaner since she’s been there and she gets you on the beds fast I think her names Evie I love her she makes the store amazing!

20 September 2024
Unprompted review
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Reply from The Tanning Shop

Hi Charley,

Thank you for taking the time to leave us a review! We're delighted that you had a wonderful experience at one of our stores.

Did you know you can save money on your next visit? With our Recommend a Friend program, you can earn in-store credit for each friend you refer to us.

To find out more visit https://thetanningshop.co.uk/a-tan-is-better-with-friends/

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

I come into the tanning shop regularly…

I come into the tanning shop regularly and I always see Evie she’s always so helpful and lovely and the store is always clean when she is on shift! I think she is an excellent role model to your store Xx

20 September 2024
Unprompted review
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Reply from The Tanning Shop

Hi Zoe,

Thank you for taking the time to leave us a review! We're delighted that you had a wonderful experience at one of our stores.

Did you know you can save money on your next visit? With our Recommend a Friend program, you can earn in-store credit for each friend you refer to us.

To find out more visit https://thetanningshop.co.uk/a-tan-is-better-with-friends/

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

Ellie the manager is an absolute asset…

Ellie the manager at chatham kent highstreet is an absolute asset to the company. Friendly, professional and always going above and beyond. When she is working the shop is so clean and tidy, she takes the time to help and make you feel so welcome Ellie is so polite and always smiling this is the best tanning shop and I will never go anywhere eles all staff are polite and professional but Ellie is just amazing 😁 I have been going since the 8th may 2024 and it is the only tanning shop I will use

8 May 2024
Unprompted review
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Reply from The Tanning Shop

Hi Jade,

Thank you for taking the time to leave us a review! We're thrilled Ellie provided you with a wonderful experience in our Chatham High Street store.

Ellie will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

Tara manager from South Kensington is…

Tara manager from South Kensington is an absolute asset to the company. Friendly, professional and always going above and beyond. When she is working the shop is so clean and tidy. I have been visiting the shop for a good few years and no one has compared to her. Please Please make sure she stays. Gem of a lady.

18 September 2024
Unprompted review
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Reply from The Tanning Shop

Hi Patricia,

Thank you for taking the time to leave us a review! We're thrilled Tara provided you with a wonderful experience in our South Kensington store.

Tara will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

I have come to the tanning shop a few…

I have come to the tanning shop Charlton a few times now and I can say that every time Samantha is on shift I leave with a massive smile on my face. In busy times she remains calm and really does her above and all for all customers. I can see that she has built rapport with so many customers, including me. She always explains the beds, packages and lotions in detail and I am always happy to see her when I come in for a tan. She really is an asset to your business.

1 September 2024
Unprompted review
The Tanning Shop logo

Reply from The Tanning Shop

Hi there,

Thank you so much for taking the time to leave us such a fantastic review. We are delighted to hear that you had a positive experience in our Charlton Riverside store.

Our team works hard to provide the best service possible, and it’s always rewarding to know when we’ve succeeded. Your continued support and feedback are greatly appreciated, and we look forward to seeing you again in the near future!

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

Great experience

Great experience, super clean and professional environment. Claire is great and such a good vibe. 10/10 would recommend

23 August 2024
Unprompted review
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Reply from The Tanning Shop

Hi Daniel,

Thank you for taking the time to leave us such a fantastic review. We are delighted you have had a positive experience in one of our stores and cannot wait to see you in the store again soon!

Kind Regards,
The Tanning Shop

Rated 1 out of 5 stars

Waste of money.

Unfortunately, the tanning lamps were not replaced for a long time, waste of money, fraud. I was at Charlton twice 3 weeks ago, waste of money....
the beds have old tanning lamps , I was there for the last time today.
19.08 - here are the details - you don't replace tanning lamps, it often happens in salons, that's why you lose customers.

17 August 2024
Unprompted review
The Tanning Shop logo

Reply from The Tanning Shop

Hello there,

We're sorry to learn about the issues you encountered with our equipment at our Charlton Riverside store. To help us better understand and address these concerns, please share more details with us at customerservices@tfgg.co.uk.

Rest assured, your feedback will be documented and thoroughly investigated to ensure we take the necessary steps.

We apologise once more for any inconvenience caused and sincerely hope you'll give us another chance to earn back your trust in our Charlton Riverside store in the future. Your satisfaction is important to us, and we're committed to improving your experience.

Kind Regards,
The Tanning Shop Head Office

Rated 5 out of 5 stars

Ollie at London Bridge is a STAR

Well where to start! Ollie from the London Bridge Tanning Shop location is always such a friendly face upon entering the store! His customer service skills are next level top notch and he’s always willing to go the extra mile for his customers! I’ve noticed this for me and well as other customers within the store! After my last visit, the sun angel session I had booked has some issues but Ollie was soon to my rescue with assisting me and making sure I had everything I needed! People like Ollie make us want to keep coming back 🙂 keep up the good work and get that boy a pay rise haha!

9 August 2024
Unprompted review
The Tanning Shop logo

Reply from The Tanning Shop

Hi Gregory,

Thank you for taking the time to leave us a review! We're thrilled Ollie provided you with a wonderful experience in our London Bridge store.

Ollie will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

What a wonderful experience at your…

What a wonderful experience at your Charlton Branch on Sunday 4 August! Excellent customer service! Charming lady who I understand is new. She listened, taking the time to show me how the bed worked.
I haven’t been on a sunbed for years and was concerned about burning. She gave me a minimum time of 5 mins on a lay down as a starting point.

4 August 2024
Unprompted review
The Tanning Shop logo

Reply from The Tanning Shop

Hi Sarah-Faye,

We appreciate you leaving such an amazing review.

We're thrilled that you've had a great experience at our Charlton Riverside store - We'll be sure to pass your feedback on to the team in-store.

We look forward to seeing you again soon!

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

Merlisa in Clapham is great at her job…

Merlisa in Clapham is great at her job always nice to everyone and always making sure she’s keeping on top of the cleaning I always love seeing her when I come in she’s a hard worker she’s a keeper

29 July 2024
Unprompted review
The Tanning Shop logo

Reply from The Tanning Shop

Hi Martina,

Thank you for taking the time to leave us a review! We're thrilled Merlisa provided you with a wonderful experience in our Clapham store.

Merlisa will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

5 star experience at The Tanning Shop on Lavender Hill in…

The Tanning Shop on Lavender Hill in Clapham has always been my favourite! The shop is kept up to such a high standard. Merlisa and Nadia are both always so helpful, incredibly kind and friendly. They have wonderful energy and offer fantastic customer service. it wouldn’t be the same without them. 5 star!

24 July 2024
Unprompted review
The Tanning Shop logo

Reply from The Tanning Shop

Hi Charlotte,

We appreciate you leaving such an amazing review.

We're thrilled that you've had a great experience at our Clapham store - We'll be sure to pass your feedback on to the team in-store.

We look forward to seeing you again soon!

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

I am new to tanning shops and tanning…

I am new to tanning shops and tanning in general. I signed up as a new member with a lady called Samantha and she was so informative. She went through all the different creams with me, and suggested a few for what I was asking for. All the ladies are lovely in here and always have a smile on their faces. One thing I do notice and love is when Samantha is on shift, the beds are always laid out neatly, even with a wipe and disposable eye covers for you. I know that’s only little but it’s the little things that count. Thank you ladies at Tanning shop Charlton!

25 July 2024
Unprompted review
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Reply from The Tanning Shop

Hi Ruby,

Thank you for taking the time to leave us such a fantastic review. We are delighted you have had a positive experience in our Charlton Riverside store and cannot wait to see you in the store again soon!

Kind Regards,
The Tanning Shop

Rated 5 out of 5 stars

Been going there for 4 years in Sutton…

Been going there for 4 years in Sutton it’s a lovely clean friendly environment all the staff now in there a really nice helpful great customer service very clean well run by Zara the manager who seems to do a great job with her staff and shop would not go to any other sun bed shop only if Zara left as I just feel she knows who too keep a shop clean and running like clock work iam a member Mariae neary

18 July 2024
Unprompted review
The Tanning Shop logo

Reply from The Tanning Shop

Hi Mariae,

We appreciate you leaving such an amazing review.

We're thrilled that you've had a great experience at our Sutton store - We'll be sure to pass your feedback on to the team in-store.

We look forward to seeing you again soon!

Kind Regards,
The Tanning Shop

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