Having used before with now issues the delivery time is now terrible. 11 days since order and still no delivery
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AVOID, SCAMMER COMPANY. TrustPilot doesn't allow zero stars. Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa... See more
Company replied
Straight forward process. Measured my sofa's and although I haven't fitted them yet. The one I've tried appears to fit perfectly. Really pleased and have already recommended to a friend. Good qual... See more
Company replied
I was excited when ordering 2 sofa covers to get new look sofas. However they send the wrong colours I was skeptical to whether they’d change them or even respond. They went above abs beyond to... See more
Company replied
Company details
Written by the company
The Sofa Cover House makes it easy to give a sofa, armchair, chair or sofa bed a new look without replacing it. We sell stretch sofa covers, EasyCover sofa covers with a non-slip underside, water-repellent jacquard covers, sofa cushion covers, sofa throws and chair covers, in a wide range of colours and fabrics, from plain greys and neutrals to velvet, chenille, fleece, faux fur and faux leather. Finding the right size matters more than anything, so our website explains how to measure your sofa, arms included, and a short three-question guide recommends the right cover. You can also email us a photo of your sofa and its measurements before you order: we will tell you which model and size to choose. Our stretch sofa covers come with foam tuck-in sticks, and fitting takes about 2 minutes, without tools. Orders are dispatched within 24 working hours and delivered by tracked delivery in 3 to 8 working days to the United Kingdom, Ireland, Jersey, Guernsey and the Isle of Man. Delivery is free on orders of £49 or more, and orders of £85 or more include 2 free cushion covers. Every order is covered by our 30-day money-back guarantee. Our customer service team replies 7 days a week, within one working day, at contact@thesofacoverhouse.com. We read every review on this page and reply to them: your feedback helps us improve our covers, our advice and our service.
Contact info
United States
- contact@thesofacoverhouse.com
- thesofacoverhouse.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Brilliant
Very good service needed to change a size prompt replies and delivery.Good products.
Pleased with the sofa coversVery pleased with the covers
Very pleased with the covers, good value for money, they have really uplifted our lounge. It did take a little while to fit the sofa covers
gppd product
Was a long wait!
The covers are great but my order took more than 3 weeks to arrive!
Do not expect a refund
Ordered a cover that did not fit my sofa despite the measurements being correct. Tried to return to France and paid £15 for shipping to have the item returned and be told they did not refuse the delivery. The company are now refusing to give my money back plus shipping and are refusing to send a shipping label.
I have not received any delivery
I have not received any delivery, even though the company are saying it was delivered to me at my address in December. I have had not had any delivery notification, and this company refuse to find out whats happened to it! They don't even know which delivery company was used. They are also refusing to send it again, or issue a refund. Pretty rubbish service all round. I STILL haven't received anything, and am out of pocket. Very, very disappointed!!
I ordered the wrong size so emailed…
I ordered the wrong size so emailed their customer support team to get it refunded and so I could buy a different one - they handled the whole re-order for me and I didn't have to have the hassle of returning either. Really great customer service and I love the product.
This company should be done for false…
This company should be done for false advertising as they do NOT return your money if you are not satisfied within 14 days
Gave cover to my friend for christmas…
Gave cover to my friend for christmas gift she was delighted with it as her sofa is white leather and its hard to clean the covers were ideal for her as they fitted sofa perfect and the colour matched her decor in her apartment
I had to ask the sofa house how to put…
I had to ask the sofa house how to put the cover on . They went me a video and after that it was easy
Covers are great but the white tubes to…
Covers are great but the white tubes to hold in place do not really work.
Do not buy from this company
Bought 2 sofa covers which stated they were 100% waterproof. I have an elderly dog who has accidents. I wanted something waterproof to protect my sofa, They aren't waterproof, they're not even water resistant, liquid soaks through immediately on contact. Contacted customer services & they replied that their products are the most waterproof on the market. I told them I disagree. They then sent another email asking if I would like 2 replacement covers instead. I declined so they then sent another email stating they don't offer refunds. I paid on credit card so I will try & get my money back that way.
I didn't get my money back and you now say you were at fault nearly 3 years down the line. I ended up throwing the covers away as they weren't fit for purpose. I would never buy from you again, the only redeeming quality is you admitted your mistake which doesn't help me at all. Still a rubbish company

Reply from The Sofa Cover House
You won’t accept a return and process a…
Scam company. Refuses to begin the returns process saying that they don’t accept returns on sale items. Items are permanently on sale so how can anyone ever return anything. AVOID!
The covers worked perfectly for a very…
The covers worked perfectly for a very old couch
Very disappointed
Very disappointed , on receipt of purchase the sofa over has the words “Antlers” printed all over it, definitely not as shown in the photos when ordering.
2 sofa covers
I have had 2 sofa covers from this firm and live them. They fit well and look like they are more expensive than the actually were!
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