Having used before with now issues the delivery time is now terrible. 11 days since order and still no delivery
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AVOID, SCAMMER COMPANY. TrustPilot doesn't allow zero stars. Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa... See more
Company replied
Straight forward process. Measured my sofa's and although I haven't fitted them yet. The one I've tried appears to fit perfectly. Really pleased and have already recommended to a friend. Good qual... See more
Company replied
I was excited when ordering 2 sofa covers to get new look sofas. However they send the wrong colours I was skeptical to whether they’d change them or even respond. They went above abs beyond to... See more
Company replied
Company details
Written by the company
The Sofa Cover House makes it easy to give a sofa, armchair, chair or sofa bed a new look without replacing it. We sell stretch sofa covers, EasyCover sofa covers with a non-slip underside, water-repellent jacquard covers, sofa cushion covers, sofa throws and chair covers, in a wide range of colours and fabrics, from plain greys and neutrals to velvet, chenille, fleece, faux fur and faux leather. Finding the right size matters more than anything, so our website explains how to measure your sofa, arms included, and a short three-question guide recommends the right cover. You can also email us a photo of your sofa and its measurements before you order: we will tell you which model and size to choose. Our stretch sofa covers come with foam tuck-in sticks, and fitting takes about 2 minutes, without tools. Orders are dispatched within 24 working hours and delivered by tracked delivery in 3 to 8 working days to the United Kingdom, Ireland, Jersey, Guernsey and the Isle of Man. Delivery is free on orders of £49 or more, and orders of £85 or more include 2 free cushion covers. Every order is covered by our 30-day money-back guarantee. Our customer service team replies 7 days a week, within one working day, at contact@thesofacoverhouse.com. We read every review on this page and reply to them: your feedback helps us improve our covers, our advice and our service.
Contact info
United States
- contact@thesofacoverhouse.com
- thesofacoverhouse.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Covers Good colour description Not so
Overall very good covers fitted our crumbling bonded leather sofa bed well however the colour way in description not so good stated brown its more very deep purple with hint of brown...
good choice of sizes and ok range of…
good choice of sizes and ok range of colours / patterns. ok quality. reasonable price. delivered as promised.
The covers look great and were easy to…
The covers look great and were easy to fit once we realised that we needed a size larger than recommended. Even so, as soon as anyone sits on the sofa or chair the foam tubes, that are meant to retain the fit of the cover, pop out. It's not a great problem but it would be good not to have to replace them every time the furniture is used
Ok Ok all over service
AVOID AVOID AVOID
DO NOT purchase from this company. The goods are not as described and the quality is extremely poor. They refuse to honour their advertised 14 day free returns and do not send a returns form or returns address meaning products cannot be returned and therefore refunded.
This sofa cover is perfect
This sofa cover is perfect. Due to the weight of the heavy sofa. I haven't secured it yet but the sofa is covered. Thank you.
Scam returns policy
Scam company, wish I’d checked trustpilot first. Took >3 weeks to arrive. Covers were cheap quality and did not fit despite ordering correct size. Upon requesting a refund, I was send automated emails offering new covers and my requests for a full refund were ignored, despite free returns being advertised on website. After more emails they offered me the option to return to France (despite co.uk domain) at my own expense (~£24) where they would ‘decide whether to refund me or not’. Thankfully obtained a full refund through PayPal who must have agreed that this is a scam company. Please save yourself the stress and do not order from Sofa Cover House or at least order via PayPal /credit card for some protection. It’s such a shame companies like this are not shut down despite many reviewers reporting the same issues with regards to sizing and returns.
Great value for money
Great value for money, exactly as advertised, and very good quality. Arrived promptly, well packaged, and looks lovely. Would recommend to anyone and will be keeping this company's details to re order in the future.
Poor customer service
Despite measuring my sofas, the covers did not fit. I emailed the company about a swap for a larger size and did not get a reply. When I then tried to email about a refund I was told it would not be possible due to contacting them after 14 days of receipt, even though my first, ignored email was well within that time frame.
Very poor customer service
This is a scam!!!!!! Very poor customer service, no phone number to contact anyone ….. going round circles. I ordered sofa covers from this company. Unfortunately, they weren't suitable. The return process has been incredibly difficult. Despite the parcel/order came from the UK, they asked for the return to be sent to an address in France. I requested their contact number so that the courier company could get in touch, but they didn’t provide it. I incurred steep postage costs and once it reached the address provided, they refused to accept the return parcel from the courier company. I've been chasing this for weeks, provided all the required information, but they continue to make excuses. All I want is my refund, but they are not cooperating.
Lovely Wingback Chair Cover
It is a very nice cover and is a beautiful wine colour.
Pleased with the purchase as it has updated the chair perfectly.
The delivery was longer than expected
The delivery was longer than expected, due to where the chair covers were coming from. We were in no rush.
Love the colour
Love the colour, has brightened up the old green leather sofa and chairs I have in the conservatory. As I fitted them on my own it took about 2 hours to fit.
Good communication about delivery and…
Good communication about delivery and arrived on time.
The cover was the wrong size
The cover was the wrong size, by a whole size.
Unfortunately, due to work commitments, I never did get to return the item. Had the cover fitted I would have been delighted.
Good useful cover
Good useful cover. Nice colour and pattern. Not perfect fit but still very good.
It turned up when you said it was going…
It turned up when you said it was going to full stop and it was what I required smartens up my lounge no end
Easy to fit butone of the tapes came…
Easy to fit butone of the tapes came off and found they were not quite long enough.Very pleased with material lovely and soft and keeps its shape.
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