The Rugby Shop Reviews 242

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting them as top-tier and superior to competitors. Many people also commend the speedy and reliable delivery service, noting that items arrive quickly and as expected. The overall shopping experience is frequently described as positive, with consumers appreciating the ease of ordering and the competitive pricing. However, some customers also noted issues with customer service, citing experiences where they felt their concerns were not adequately addressed, particularly regarding product defects or delivery problems. A few people mentioned slow dispatch times and a lack of communication or tracking information for their orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers are happy with their purchases,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the excellent and helpful... See more

Service

Clients share positive opinions on service, highlighting its speed and efficiency. Many customers praise the... See more

Quality

Users describe positive interactions with quality. Many consumers praise the good quality products,... See more

Based on these reviews

Rated 5 out of 5 stars

I bought 3 shirts from the rugby shop and contacted them by chat now options as needed some advice around the sizing. Responded quickly and was very happy to help and answered all my questions.... See more

Rated 5 out of 5 stars

the rugby shop have been brilliant. i ordered some mizuno moreilla neo 4 rugby boots and they unfortunately ripped at the side after 9 months. after this i contacted the business and they were able to... See more

Rated 5 out of 5 stars

The Rugby Shop is on the level of Pro direct or even better for a rugby player ! You want something regarding Rugby this place is the place to go been using them since they started Always sort... See more

Rated 5 out of 5 stars

Really happy with my purchase and the overall shopping experience. Will definitely buy from the Rugby Shop again.


Company details

  1. Rugby Store

Written by the company

Online Rugby Retailer bringing you the latest Rugby Boots from adidas and Mizuno as well as a wide range of replica kits including England Rugby, Wales Rugby.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

242 reviews

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1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I highly recommend The Rugby Shop

I highly recommend The Rugby Shop, I had a great experience from start to finish.
The website had a great selection and a prompt delivery service.
Their customer service was amazing- especially Nat, who was a pleasure to deal with. I had to arrange an exchange and Nat sorted it in no time, so seamlessly without any hassle. Thank you!!
I will definitely be purchasing from their website again and I highly, highly recommend them.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Top notch service

Order came very quickly, and when I needed to return it because it was the wrong size for me, I got a quick response from their team and they were very catering and forgiving when it took me a while to send back due to me being away. Couldn’t recommend them enough due to their customer service

31 December 2025
Unprompted review
Rated 3 out of 5 stars

Paid extra for next day delivery which…

Paid extra for next day delivery which took two days to arrive. Requested a refund on the extra postage but was politely refused the extra. I appreciate they fullfilled their part of the order and the issue was Royal Mail but surely the customer has rights and the Seller could have claimed the refund from Royal Mail. To flat refuse is terrible customer service. For the sake of a few pounds I will never order again and would not recommend. 3 stars as the item was as described but poor effort on the sellers part

10 January 2026
Unprompted review
Rated 5 out of 5 stars

The Rugby Shop is on the level of Pro…

The Rugby Shop is on the level of Pro direct or even better for a rugby player !

You want something regarding Rugby this place is the place to go been using them since they started

Always sorts out season for me and the stuff is top quality nothing like it anywhere else

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality boots

Amazing quality boots, came very fast, tracking all upto date. I wouldn’t buy boots from anywhere else. Thank you The Rugby Shop

6 January 2026
Unprompted review

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