Jasmine made the process smooth and simple. I had a great customer service experience working with her and the ability to customize fully was awesome to have. The jerseys have held up well and look gr... See more
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I had an amazing experience shopping with World Rugby Shop! I had the pleasure of working with Jess to ensure that I was getting everything I needed. As a rookie, I wasn’t sure about the best options,... See more
Cannot say enough good things about World Rugby Shop. They offer an unparalleled selection of rugby equipment, unbeatable prices, and their customer service is top-notch. Everything I’ve purchased... See more
Company replied
Wrote in on 29 Oct regarding “Non Order Delivery”. I’ve finally received my item on 4 Nov. While it had been a less than ideal shopping experience, I would like to credit World Rugby Shop for prompt r... See more
Company details
Written by the company
WorldRugbyShop.com was founded with a simple mission in mind- make it easy for people to get the gear they need to be a part of rugby. That's it. And we are working hard every day so that no matter if you are a player, fan, coach, or referee there is something for you here so you can connect with the game you love.
Contact info
5478 US 78E, 35210, Irondale, United States
- +12052010192
- support@worldrugbyshop.com
- www.worldrugbyshop.com
4.3
Excellent
401 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jasmine made the process smooth and…
Jasmine made the process smooth and simple. I had a great customer service experience working with her and the ability to customize fully was awesome to have. The jerseys have held up well and look great. We would absolutely use your services again. Especially with a representative like Jasmine. Thank you.
30 September 2025
Unprompted review
Best place for quality rugby gear
Best place for quality rugby gear! World Rugby Shop always has what I need at a reasonable price. Their customer service is the best- Jess is super knowledgeable has helped me find the right fit several times!
1 November 2025
Unprompted review
Reply from World Rugby Shop
Lauren,
Thank you for the kind words. We’re proud to carry quality rugby gear at fair prices, and it’s great to hear that our customer service has made a difference for you. Helping players find the right fit is something we take seriously.
We truly appreciate your support and look forward to serving you again!
WRS
My wonderful shopping experience working with Jess at World Rugby Shop
I had an amazing experience shopping with World Rugby Shop! I had the pleasure of working with Jess to ensure that I was getting everything I needed. As a rookie, I wasn’t sure about the best options, as far as gear goes, and she was able to answer every question I had while also give me pointers, advice, and great recommendations for future purchases as well. I would highly recommend anyone that plays rugby to work with her!
30 October 2025
Unprompted review
#1 Spot for Ruggers
From the team sales side to customer care and all around. This team is so superb and unique to say the lease. They are passionate about the product they carry and knowledgeable to boot. Repeat business forever and always.
1 December 2025
Unprompted review
Reply from World Rugby Shop
Adrienne,
This means a great deal to our team — thank you. We care deeply about the game and about the players, coaches, and supporters we serve, so hearing that come through in your experience matters.
We truly appreciate your continued support and look forward to being your #1 spot for rugby gear for years to come.
WRS
AVOID THIS COMPANY
This company informed me that they had sent an order confirmation - nothing. They informed me that the order had been delivered - nothing. On contacting them, Jess who appears to give the same answer to all problems was asked for the following:
Confirmation of the order
The courier company they used
A copy of the photograph to confirm delivery
I might try and get in contact with them to see if they can shed any light. Doubtful it must be said given their reputation.
There has been no response from Jess.
This company took over £74 from me and no fail to even answer emails.
This amounts to fraud in my view.
AVOID THIS COMPANY.
15 December 2025
Unprompted review
Reply from World Rugby Shop
Hi Dunslay,
We take every order seriously and are disappointed to read a review so misaligned with the facts of your purchase.
Here’s a clear summary:
• Your order for the Nations of Rugby New Zealand Jackson Way Hoodie was placed on November 25 and included SavedBy shipping protection.
• Your order was fulfilled and shipped on December 2. A shipping confirmation email was sent to the email address you provided: dhcasson@aol.com.
• Your parcel was delivered by DHL on December 15 at 10:50 AM to the exact shipping address you entered at checkout:
Cassons Restaurant, Arundel Road, Chichester PO18 0DU, United Kingdom.
DHL also provided a delivery photo to confirm successful delivery.
• Prior to this review, you never contacted us through any support channel. We’ve searched across all customer service platforms, including spam filters, and there is no record of a message, request, or concern sent to us.
Despite all this, we still replied promptly and respectfully to your earlier one-star reviews with complete transparency and instructions on how to file a claim with SavedBy, should you believe your package is missing.
Calling this fraud is not only inaccurate, it’s insulting to the team that handled your order professionally from start to finish. If there was a real issue and you had contacted us directly, we would have happily helped you as we do with countless other customers every day.
We won’t tolerate being misrepresented when we’ve done everything correctly on our end.
— Jess
World Rugby Shop
Awful service
Awful service! Order lost, replacement never arrived, and now they ignore all my emails.
3 October 2025
Unprompted review
Reply from World Rugby Shop
Hi Noa,
We’re sorry to hear about this experience, but we’re not able to locate any order or email history under your name. It’s possible you may have interacted with a different site using our name or branding.
To help resolve this, we’ve sent a request for more information through Trustpilot—once we receive those details, we’ll do everything we can to assist.
Jess
World Rugby Shop
Good Stuff
Customer Service and order processing were timely and communicative
6 August 2025
Unprompted review
Reply from World Rugby Shop
Thanks, Cam! We’re glad to hear our team delivered with clear communication and on-time processing. Appreciate you taking the time to leave a review.
Jess
World Rugby Shop
Great Sales Team!!
Jasmine helped us order new balls for our rugby team. It was a very smooth process and we were able to get a discount as well as use our tax exemption without any issues. The balls came so fast so we were able to use them much sooner than we expected! She also followed up just to make sure everything went well and to see if we needed anything else.
7 October 2025
Unprompted review
Reply from World Rugby Shop
Thanks, Mira! We’re so glad Jasmine could support your team and make the process smooth from start to finish. We’ll be sure to pass along your kind words to her—she’s a star!
Jess
World Rugby Shop
Good training balls and match ball
Balls were of good quality, the sales rep was incredibly helpful in the sale. I will be buying again!
20 August 2025
Unprompted review
Reply from World Rugby Shop
Thanks so much, Lauren! We’re glad to hear the balls worked out well and that our team was helpful during your purchase. We look forward to helping you again soon.
Jess
World Rugby Shop
Quick & professional responses
Quick & professional responses. Helpful with specific requests
6 August 2025
Unprompted review
Reply from World Rugby Shop
Thanks, Christopher! We’re glad our team was able to support your request quickly and clearly. We appreciate you taking the time to leave a review.
Jess
World Rugby Shop
Great service and timely delivery
Great service and timely delivery. They did great and we got exactly what we asked for.
5 August 2025
Unprompted review
Reply from World Rugby Shop
Thanks, Michael! We’re glad to hear everything arrived just as expected—we appreciate you choosing World Rugby Shop.
Jess
World Rugby Shop
Very helpful and understanding sales reps
The sales rep was very helpful, and worked around our needs. She ensured that we got top quality gear for a price within our budget, and we are sure to shop at World Rugby Shop again!
9 July 2025
Unprompted review
Reply from World Rugby Shop
Thanks so much, James! We’re glad to hear Jasmine took great care of you—she’s a star on our team and always goes the extra mile. Appreciate you trusting us with your gear needs, and we look forward to working with you again soon!
Jess
World Rugby Shop
WRS is always a pleasure to work with
WRS is always a pleasure to work with! Responsive, understanding and overall awesome!
Shout out to Jasmine H and team for helping me order some gear for my alumni weekend, getting it right and processing it quick!
I recommend World Rugby Shop for any and all of your rugby needs!
19 June 2025
Unprompted review
Reply from World Rugby Shop
Thanks so much, Fonz! We’re always happy to help, and I’ll be sure to pass the shoutout to Jasmine. I know she’ll love hearing this. Hope the alumni weekend was a blast, and we appreciate you trusting us with your rugby gear once again!
Jess
World Rugby Shop
The best customer service
I had ordered a pair of shorts a while back and the shorts ended up ripping on both sides at rugby practice. Jess from the world rugby shop contacted me and was extremely friendly and understanding. In a matter of minutes, the team have sent me a new pair of shorts. Thank you to everyone at the world rugby shop and due to incredible customer service, everything we buy rugby will be from this place!
10 June 2025
Unprompted review
Reply from World Rugby Shop
Thanks so much for the great review, Cody. I’m really glad we were able to get that sorted quickly for you—nothing worse than gear giving out mid-training! We appreciate your support and look forward to keeping you kitted out for whatever’s next.
Cheers,
Jess
World Rugby Shop
Really great customer service and the…
Really great customer service and the help with a rush order and a bulk discount to help even further!
18 April 2025
Unprompted review
Reply from World Rugby Shop
Thanks, Jeff! We’re really glad we could help with the rush and get you set up with a bulk discount too. Always here to support teams however we can—appreciate you working with us!
Jess
World Rugby Shop
From day 1 to delivery the whole…
From day 1 to delivery the whole experience was seamless and the World Rugby team was a delight to work with!
22 March 2025
Unprompted review
Reply from World Rugby Shop
Thanks so much, Nick! We’re really glad to hear everything went smoothly from start to finish. It means a lot to know the team left a great impression—appreciate you choosing WRS!
Jess
World Rugby Shop
Great uniforms
Very quick and helpful communication, our team kits were priced just right, prompt deliver and they turned out looking great!
21 March 2025
Unprompted review
Reply from World Rugby Shop
Thanks so much! We’re glad your team kits hit the mark—always great to hear they arrived on time and looked sharp. Appreciate you trusting us with your gear!
Jess
World Rugby Shop
The only place to buy rugby gear
Cannot say enough good things about World Rugby Shop. They offer an unparalleled selection of rugby equipment, unbeatable prices, and their customer service is top-notch. Everything I’ve purchased has looked exactly like it did online. If there has ever been an issue, they responded quickly and promptly resolved it. If you're looking for rugby gear, shop WRS.
A special shout out to Jazz for her exceptional service. She personally handled my last order and made sure everything was perfect!
28 March 2025
Unprompted review
Reply from World Rugby Shop
Thanks so much, Davis! We’re thrilled to hear you’ve had such a consistent and positive experience with us. We take a lot of pride in offering great gear and even better service—Jazz will be especially glad to hear the shoutout! Appreciate you sticking with WRS.
Jess
World Rugby Shop
Good quality kit, easy to order
Very easy and quick process to order custom embroidered kit for the whole team.
24 February 2025
Unprompted review
Reply from World Rugby Shop
So happy to hear it! Thanks for letting us know.
Jess has been one of the most helpfu
Jess has been one of the most helpful, genuine and sweet customer service agents I have ever met! At first I was disappointed when AI was the first to respond to my questions but than when Jess responded, I was so relieved. All my questions and concerns were addressed with a touch of humanity and kindness. How refreshing 😅
9 January 2025
Unprompted review
Reply from World Rugby Shop
Hi Andreina,
Wow, your kind words just made my day! It was such a pleasure assisting you, and I’m so happy I could help address all your questions and concerns. We always aim to add that personal touch to every interaction, and knowing it made a difference for you means the world to me.
Thank you for taking the time to leave such a thoughtful review—it’s customers like you who make what we do so rewarding! If there’s ever anything else you need, I’m just a message away.
Cheers,
Jess
World Rugby Shop
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