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The Ref Stop Reviews 560

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 282 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the promptness of the delivery service. Many highlight the superb customer service, noting the helpful and accommodating staff who ensure a smooth experience. However, some customers also noted issues with their orders, including incorrect items being sent or significant delays in delivery, even when expedited shipping was paid for. A few people also felt that communication regarding these delays was lacking.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Product

Consumers generally express satisfaction with the products. Many reviewers highlight the high quality and... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the swift and easy ordering... See more

Service

Reviewers highlight positive aspects of service, consistently praising the team's helpfulness,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Maxine in customer support has been awesome! Super responsive and was able to fix my mistake in the delivery address. The items were delivered quickly. When I realised a wrong item was sent, Maxine... See more

Company replied

Rated 5 out of 5 stars

I had to call to change a badge on one of my Puma DNA Match shirts, as the badge I wanted wasn’t listed but was available in the DIY options. I requested the FA Match Official Badge instead of the sel... See more

Company replied

Rated 5 out of 5 stars

Ordered a referee kit for my daughter. Ref stop got in contact to check something on my order - and sure enough I had messed up! They sorted it and still had the right package delivered within the tim... See more

Company replied

Rated 5 out of 5 stars

The Ref Stop is an excellent company to order all your refereeing items and training kits and all things football. Having used them on many occasions they have kept me informed on delivery timelines a... See more

Company replied


Company details

  1. Soccer Store
  2. Outdoor Sports Store
  3. Sportswear Store

Written by the company

At The Ref Stop, we’re referees ourselves so we understand exactly what officials need, both on and off the pitch. As the world’s biggest supplier of referee kit and equipment, we’re proud to offer the best match gear from leading global brands, all backed by fast delivery and outstanding service. We’re passionate about supporting referees at every level and committed to providing the quality and reliability you can trust.

As the world’s biggest referee kit and equipment supplier, we’re committed to delivering quality gear from top brands like Nike, Adidas, Puma, and Joma. We promise fast delivery, reliable service, and the support referees deserve — from referees who understand the game.

Written by the company

Your One-Stop Shop for Referee Kit and Equipment
Run by referees, for referees — we’re proud to support officials from the grassroots to the professional game. The Ref Stop provides quality referee kit and equipment with fast, reliable service and a genuine understanding of what referees need.

Trusted by Referees, Backed by Our Guarantee

Because referees need service they can rely on....

Because referees need service they can rely on....
At The Ref Stop, we’re committed to giving every referee complete confidence when they shop with us. We guarantee high-quality products, fair prices, and fast, dependable delivery on every order. As active referees ourselves, we know how important it is to have gear you can rely on — so if something isn’t right, we’ll put it right quickly. Our goal is simple: to make sure every referee, from grassroots to the professional game, receives the service and support they deserve.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

560 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 46% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic Products

Fantastic Products

Thankyou

26 February 2026
The Ref Stop logo

Reply from The Ref Stop

Hi Scott,

Thank you for your kind words!

We’re delighted you’re happy with the products and really appreciate your support.

Many thanks,
The Ref Stop Team

Rated 5 out of 5 stars

Puma referee shirt with county…

Ordered a referee shirt with county badge on Wednesday afternoon and it arrived Thursday morning . What a great service. Would definitely recommend.

25 February 2026
The Ref Stop logo

Reply from The Ref Stop

Thank you for your fantastic review!

We’re pleased to hear your Puma Referee Shirt arrived so quickly and that you’re happy with the service. We really appreciate the recommendation.

Many thanks,
The Ref Stop Team

Rated 5 out of 5 stars

Very good quality equipment,and fast…

Very good quality equipment,and fast delivery

24 February 2026
The Ref Stop logo

Reply from The Ref Stop

Thank you for your great review!

We’re delighted to hear you’re happy with the quality of the equipment and our fast delivery. We really appreciate your support.

Best regards,
The Ref Stop Team

Rated 4 out of 5 stars

Great service, clunky website....

Currently the website is very clunky and not very smooth, you can navigate around but you need to wait to move onto each page. From a user perspective it is frustrating. That being said the service you offer, is really good, and i always come back to ref stop but please look into making the website a smoother experience

25 February 2026
The Ref Stop logo

Reply from The Ref Stop

Hi Mark,

Thank you for your honest feedback and continued support.

We’re really pleased to hear you’re happy with our service. We appreciate your comments regarding the website performance and can assure you this is something we are actively reviewing to improve the overall user experience.

Best regards,
The Ref Stop Team

Rated 5 out of 5 stars

Fab service arrive very quickly

Fab service arrive very quickly

23 February 2026
The Ref Stop logo

Reply from The Ref Stop

Hi Siobhan,

Thank you for this review!

We are really glad that you are happy with our service and delivery times - we hope to help you out again soon.

Many thanks,
The Ref Stop Team

Rated 5 out of 5 stars

Great communication

Great communication

18 February 2026
The Ref Stop logo

Reply from The Ref Stop

Hi Jane,

Thank you for this review!

we are glad to hear you are happy with our communication.

Best regards,
The Ref Stop Team

Rated 5 out of 5 stars

Great products

Great service. I order big cards on accident and they helped me change it without problem

13 February 2026
The Ref Stop logo

Reply from The Ref Stop

Good afternoon,

Happy to hear we were able to resolve this issue for you and you are pleased with our service.

We hope to help you out again soon and thank you for placing this review.

Many thanks,
The Ref Stop Team

Rated 5 out of 5 stars

Very quick and efficient delivery

Very quick and efficient delivery. Great customer service and customer care

13 February 2026
The Ref Stop logo

Reply from The Ref Stop

Thank you for the great feedback! 🙌

We’re really pleased to hear your order arrived quickly and that you were happy with the customer service — that’s exactly what we aim for.

We really appreciate the support ⚽

Best regards,
The Ref Stop Team

Rated 5 out of 5 stars

The delivery was very fast and as…

The delivery was very fast and as normal the product I received was of very good quality.

19 February 2026
The Ref Stop logo

Reply from The Ref Stop

Thank you for your continued support 🙌

We’re delighted to hear your delivery was fast and that the product quality met expectations again. That’s exactly what we aim for every time ⚽

We really appreciate you choosing us!

Best regards,
The Ref Stop Team

Rated 5 out of 5 stars

Quick, fast and reliable

Quick, fast and reliable. Top quality products that help my games (and I am sure others) go smoothly

19 February 2026
The Ref Stop logo

Reply from The Ref Stop

Thank you for the brilliant review 🙌

Quick, fast and reliable is exactly what we aim for! We’re so pleased to hear our products are helping your games run smoothly — that’s what it’s all about ⚽👏

Really appreciate the support!

Best regards,
The Ref Stop Team

Rated 5 out of 5 stars

Great price fast delivery great product

Great price fast delivery great product

17 February 2026
The Ref Stop logo

Reply from The Ref Stop

Good morning,

Thank you for the review. We’re really pleased to hear you were happy with the price, fast delivery and the product itself — that’s exactly what we aim for!

Best regards,
The Ref Stop Team

Rated 5 out of 5 stars

Great customer service and quick delivery!

Maxine in customer support has been awesome! Super responsive and was able to fix my mistake in the delivery address. The items were delivered quickly. When I realised a wrong item was sent, Maxine was quick to fix the error.

Highly recommend Ref Stop to other referees!

19 February 2026
The Ref Stop logo

Reply from The Ref Stop

Good morning,

Thank you for the review and your kind words. We’re really pleased to hear you were happy with the customer service and quick delivery.

We truly appreciate the recommendation and your support.

Best regards,
The Ref Stop Team

Rated 4 out of 5 stars

Quick and reliable

Quick and reliable. However did order something and it has not shown not really fussed as it was a back up item mainly. But always helpful and friendly.

17 February 2026
The Ref Stop logo

Reply from The Ref Stop

Good morning,

Thank you for the review. We’re really pleased to hear you find us quick, reliable, helpful and friendly — that means a lot to us.

We’re sorry to hear one of your items hasn’t shown up. Please don’t hesitate to get in touch with us so we can look into that for you and make it right.

Best regards,
The Ref Stop Team

Rated 5 out of 5 stars

Always a quick and good service.

Always a quick and good service.

16 February 2026
The Ref Stop logo

Reply from The Ref Stop

Hi Jason,

Thank you for this review - We are glad you are happy with our service.

We hope t help you out again soon.

Best regards,
The Ref Stop Team

Rated 5 out of 5 stars

2 days

My order arrived in days! No fuss or problems. Very happy with product.

16 February 2026
The Ref Stop logo

Reply from The Ref Stop

Hi Simon,

Glad to hear you are happy with your product, and our service.

thank you for placing this review!

Kind regards,
The Ref Stop Team

Rated 4 out of 5 stars

Quick delivery

I ordered 1 referee top and it came within a day of ordering.

13 February 2026
The Ref Stop logo

Reply from The Ref Stop

Good morning,

Thank you for the review. We’re really pleased to hear your referee top arrived so quickly — we always aim to get orders out as fast as possible.

Best regards,
The Ref Stop Team

Rated 5 out of 5 stars

Great service!

Exemplary service from a company that that know what is expected from the refereeing community, and will go beyond that.
Top class!

5 February 2026
The Ref Stop logo

Reply from The Ref Stop

Hi Matt,

we really appreciate your review and those really nice words.

we are glad to hear you are happy with our service - We will look forward to helping you out again soon!

Many thanks,
The Ref Stop Team.

Rated 5 out of 5 stars

Great service from Ref Stop

Great service from Ref Stop , super quick delivery !

12 February 2026
The Ref Stop logo

Reply from The Ref Stop

Good morning,

Thank you for the review. We’re really pleased to hear you were happy with the service and our super quick delivery — that’s exactly what we strive for.

We really appreciate your support.

Best regards,
The Ref Stop Team

Rated 5 out of 5 stars

Great Product and Customer Service

Products are excellent, use them twice weekly. Delivery was on-time and packaged well, Pricing is a bit steep for some things but the qaulity is remarkable, 100% reccomend and I look forward too using the refstop equipment throughout my career.

4 February 2026
The Ref Stop logo

Reply from The Ref Stop

Good morning,

Thank you for the review and your kind words. We’re really pleased to hear you’re enjoying the products and putting them to good use twice a week — that’s what we love to hear!
We appreciate your feedback on pricing and are delighted you feel the quality reflects that.

Thank you for the recommendation, and we’re proud to be part of your refereeing journey.

Best regards,
The Ref Stop Team

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