The Rattan Company Reviews 532

I had a great experience with The Rattan Company. Their team was incredibly helpful, responsive, and went above and beyond to assist me. They even allowed me to purchase a product before it was listed online, which I really appreciated. The whole process was quick, smooth, and professional from start to finish - highly recommend !

Very pleased with the service I received. The order was acknowledged straight away. The chair arrived within a few days and it was very securely packaged. Included instructions for assembly. (legs separate from seat)

Excellent experience with the Rattan company and so much so that I ordered a further three Inca kitchen Island bar stools.
Quality is excellent and as others have mentioned very well packaged. Great communication around order and delivery

Great quality product and brilliant customer service.
Thank you so much!

Excellent customer service and a very high quality product retailing at a very reasonable price.
Delivery went very smoothly, arriving on time.
Packaging was excellent, using heavy gauge cardboard cartons.
The Rattan Company has a very interesting product line-up and I’ll certainly be back.

Delivery really quick
Easy to put together & look very nice at our kitchen island

Lovely piece of furniture. Arrrived perfectly wrapped.

Beautiful furniture, looks great, but would have been good to have been informed of delay in fulfillment of order,when the order was placed.
I only found out that due to a family holiday, order would be delayed, when I chased the order up!
Worth the wait, but communication could have been better

Excellent quality rattan headboard and delivered safely and well wrapped. Excellent customer service from Lucinda. Thank you

Lovely chairs, quick delivery

Amazing service - ordered on Saturday and my delivery was Tuesday. Plus the rattan bedhead is perfect, just what I wanted.

Customer service isn't good. The package was lost for a day and we couldn't reach you out. We wrote you two emails and yet don't have an answer.
Time leads was very fast.

We ordered a moses basket as illustrated. The photo included two pompoms, one beige, one black fixed to the side of the basket. The basket was delivered without the pompoms. We have been forced to pay extra for them. As they were illustrated in the photo, along with the price they could reasonably be assumed included in the price.

I was looking to buy their items but they described their Carlsen 25 Lounger as "exuding Scandi design" and "Nordic style chair". Last I checked rattan is native to and grown in Southeast and South Asia and has been used for furniture in those parts of the world far longer than the West. The exact style of chair has been used in Asia for the longest time.

In 2026 I cannot believe companies are still appropriating other cultures like this. Give homage to the cultures these designs are ACTUALLY from. This is a South East Asian style chair NOT Nordic.

I will be giving my money to the Bali Concept who although run by Brits, rightfully give credit to the part of the world where rattan is both grown and used for everyday furniture.

I was pleased to get an email to tell me that the Tobias chair was back in stock! It was easy to order and delivered in 3 days. It came well packaged and was easy to put the legs on. It looks great and goes well with my Java bar stools, really good quality. What a great company.

Ordered on Sunday 4th & delivered by Tues 6th.. ! A little tricky building the chairs but over all very pleased with them & great price. Would recommend this company.

The lamp shade is very beautiful, I love it. Even medium is quite big, so do look at the measurements. Perfectly packaged and delivered at planned

Super well packaged product, speedy delivery and excellent high quality bar stools that look amazing.

I am extremely pleased with the Java stools. They not only have an attractive appearance, but they are also very robust. Additionally, the communication was excellent.