The Ragged Priest Reviews 857

Absolutely awful experience…..ordered 3 weeks ago nearly £300 worth of clothing….chased three times…nothing….then emailed to say wanted refund and cancel…..then an email saying due to sickness it has been delayed. My response sickness is no excuse for incompetence and lack of communication….again asked to cancel
Voila order has been sent today it’s a miracle 😂
Anyway I have emailed to say I will not be accepting the order and have reported to PayPal …..guess what? An email saying due to sickness…….🤬🤬🤬🤬
AVOID!

I ordered in Jan 10 and only received email of order confirmation no tracking number no response to any emails just automated responses I’ve been scammed how are they getting away with this I’m in Australia surely they should be reported

Bought trousers for my daughter for Christmas- they were too big. Returned them on 30th December 2024 by Royal Mail registered/ signed for. Package arrived there and yet I am STILL waiting on a refund. I have emailed many times through their website and socials - nothing! My daughter ordered herself a size smaller and they never showed up. She received a refund.
UPDATE - I received an answer to my many emails explaining that members staff were poorly which has led to a backlog. I was also informed that I was getting a refund. It hasn’t arrived in my bank yet, but I’m confident it will.

Its been over 10 days, I never received a notification to say if my parcel was sent. Havent received the parcel, I send numerous emails and messages and still have not got a single reply from them, nor a refund..awful

I have been a loyal RP customer for years but recently wanted to return a jumper I bought. My tracking shows it was returned on 6th January but I have had to refund, no email and no response to my numerous attempts of contact by email and Instagram. Wont be buying from them again!

Order placed 16Jan. Paid for 2 day delivery. No shipping confirmation received, order showing as unfulfilled. 4 emails and insta message sent - no response. Worst service! Avoid!

Update. Order showing as despatched on 31st Jan. No tracking details or order received to date 11th Feb). Customer service saying system issues mean they can’t give me any info. Have requested refund

Placed an order over 2 weeks ago, received order confirmation but no update or dispatch update since. Have reached out to customer service but heard nothing back. Looks like people are having similar experiences based on other reviews. Also paid $30 for express international delivery.

after placing my order i received an order confirmation email but then nothing. i have sent through 5/6 emails asking for someone to respond to me to let me know where my order is and if they can tell me when i can expect to receive it.......deathly silence. very poor customer service!!!!

Ordered so many times from this company. They DON'T process refunds! Every time I've had to keep my proof of return postage ticket and 2-3 months later I always am still chasing refund and having to set up 'disputes' to get money back. Ended up using buy now pay layer (which they've stopped doing) just so I wouldn't be financially out of pocket if I needed to return an item and wait months for a refund.

Good clothes but poor returns experience. Returned item and have proof it arrived on 13th December. Their returns policy says you need to wait 14 working days to receive your refund. This is pretty long anyway but I had to chase them after I realised it hadn’t come and it had been over 20 working days. I then got a “great news you are receiving your refund” email from a help agent. Is this great news? Or what you should have done in the first place? Would they have ever refunded if you don’t ask them? Never had to do this with any other online clothes company. Pretty poor

Returned a jumper on 6th Dec and still no refund - 5 weeks later. Don’t buy from Ragged Priest

After 19 days, I still haven’t received my package, and I haven’t received any updates or responses from customer service. This is a package worth over 300 euros, so I would like it to either be resent or refunded. I have ordered from your website before, and everything went smoothly, but this time I don’t understand what’s going on.

ÉDIT The package finally arrived; there was an issue with the carrier, and The Ragged Priest apologized.

Cool AF jumpers, generous sizes and fairly fast delivery too.

used this company in the past and never had issues until recently and seems i’m not the only one judging by other reviews. i bought a jacket that was never shipped had to contact customer service to get a refund and was told it was lost or damaged. so i decided to place the order again as i really wanted this item and same thing happened again! i don't understand why they aren’t processing orders. AVOID!

Made an order on 24/11. Still hadn’t arrived 2 weeks later. Emailed to chase it up, they said it’d must’ve been lost at the warehouse. More stock is coming in in a few weeks would u like a discount. I said I want a refund as the coat was for a trip. They then told me some stock had miraculously come in and they resent the order last Friday. I asked for shipping info and they didn’t get back to me for a few days. I emailed TWICE more to say they’re breaking consumer rights act and I was going to report them to trading standards if my order wasn’t refunded before the weekend. After this I soon got an email offering me a refund. Felt lied to so would never order from this company again

I ordered a jacket on Dec 3rd and paid £6.95 for next day delivery. It's been two weeks and no update and no parcel. I have emailed with no response. Order is simply appearing as 'unfulfilled'. Really disappointing especially around Christmas period.

I used to love my jumpers from Ragged Priest -- cool designs and no wool. But they have changed sizing so the M-XS is enormous. Many of the women's sizes are crop (ok - that's a choice) - but there isn't sizing that works for a smaller woman (size s/m) who doesn't want holes or crop. It's hard to find their old great designs with normal sizing. the most recently jumper was too wide and too short -- unattractive cut. Beautiful sweater I can't wear.

Got some standard combat jeans on sale last year. I wear them semi-regularly. Unfortunately they are spectacularly non-durable despite appearing to be nice solid denim... I've already had to repair one of the pockets, which fell off, and the waistband seems to be unable to handle the strain of me wearing a belt. Not to mention, the bottoms are fraying too, and I've got absolutely no clue what's causing that. They got caught in a bike chain ONCE. Pretty jeans, but disappointed with the longevity considering the price.

AVOID!!!!! Ordered and paid for a jumper that was in stock so should have been no issues. Patiently waited. Nothing arrived. Chased them by email and finally was told that my order had been cancelled (some vague nondescript issue with the warehouse) - however no email from them informing me of this until I chased them. Payment of my money to their account hadn’t been cancelled though had it!!! Oh no on that front they were very organised - no vague nondescript issue there! Straight out of my account! No jumper and still waiting for my refund. Nicer items available at more reputable places. Don’t give yourself the hassle of dealing with this business no matter how enticing their website and clothing appears. AVOID AVOID AVOID!

Still have not my package. Its 1,5 month