Absolutely love this company - their marmalades are delish! My first time ordering for delivery as usually I’ll stock up whilst down in Ilfracombe for my summer holidays - however, having tasted their... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great selection of marmalade easy ordering and after despatch quick delivery. Jars are well packed to avoid any breakages. It might be more expensive than shop bought but in my opinion it's worth savi... See more
Company replied
I ordered four different marmalades for a Christmas present for my husband. Ordering was easy and the site was very clear about delivery times. Delivery time was as expected and the marmalades came b... See more
This is the BEST marmalade in the world! Wonderful company and fantastic customer service. The products are exceptional and great value. The shop in Ilfracombe is awesome too. Pop in if you get the ch... See more
Company replied
Company details
Written by the company
All our marmalades are 100% handmade from fresh fruit, simmered until the peel is soft before boiling to a set with sugar. In our opinion, this is the only way to make a good marmalade. The sharpness and clarity of the fruit shines through. Our Award winning marmalades are made in North Devon in batches of 22 jars, and have the kick to wake you up in the morning. Why make it yourself?
Contact info
9 Belgrave Promenade, Wilder Road, EX34 9AS, Ilfracombe, United Kingdom
- 01271864833
- Info@thepropermarmaladecompany.co.uk
- thepropermarmaladecompany.co.uk
4.9
Excellent
299 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best marmalade ever! Paddington would love it!!
Superb service and even better marmalade! Best marmalade there is. So much so we always take it in holiday with us! Can’t do without it at breakfast!
2 June 2026
Reply from The Proper Marmalade Company Ltd
Thanks!
Always arrives well packaged and…
Always arrives well packaged and marmalade is delicious!!
28 May 2026
Reply from The Proper Marmalade Company Ltd
Thank you
Reply from The Proper Marmalade Company Ltd
Thank you
Reply from The Proper Marmalade Company Ltd
Thank you
Delicious marmalades
Delicious marmalades, beautifully packed and speedily delivered. Great choice of flavours.
14 May 2026
Reply from The Proper Marmalade Company Ltd
Thank you
Great marmalade
Great marmalade (Tawny Seville) which I'v been buying for many years. A bit of a mix up on the delivery; I was expecting it to be sent on Thursday but Alex was sending it the following Tuesday which wouldn't work for me. An email exchange between us revealed my order was placed without going via the Home page which was where the full delivery details were provided. Because Google sent me straight to the item page (missing out on the Home page) I was able to order with a slightly different set of delivery details. Alex sorted my order out so that it was sent on a day that worked for me and has amended the payment page so that anyone who, like me, bought without visiting the Home page will be properly informed about when orders will be dispatched. Not only Proper Marmalade but (now) also Proper dispatch info. So, both great marmalade and great service, who could ask for more.
11 May 2026
Reply from The Proper Marmalade Company Ltd
Thank you.
Some of the marmalades were quite…
Some of the marmalades were quite sloppy and my husband wasn’t overly impressed with flavour infact he said one tasted like frank coopers which is a mass produced product. So for small batch cooking quite unremarkable
14 May 2026
Reply from The Proper Marmalade Company Ltd
I'm sorry you felt that way. Many of my customers have been with me for years and we have recently won 5 golds at the Dalemain World Marmalade awards although I recognise you can't please all of the people all of the time.
Delicious marmalade as always and quick…
Delicious marmalade as always and quick service and delivery
21 April 2026
Reply from The Proper Marmalade Company Ltd
Thanks
Reply from The Proper Marmalade Company Ltd
Thanks
Reply from The Proper Marmalade Company Ltd
Thank you
Reply from The Proper Marmalade Company Ltd
Thank you
Best tasting lots of choice
I received four different flavours for a birthday gift.
Just ordered another four, so lovely and lots of different taste. My favourite is the whisky, but all lovely. Get hooked give them a try will not be disappointed.
7 April 2026
Reply from The Proper Marmalade Company Ltd
Thank you
Good company
The marmalades look good, and were a reasonable price for handmade food, but were a gift so I can't comment on the taste. Delivery was quick and customer service responded quickly. Deducted a star because they don't offer direct postage to EU countries - so the £7 postage to my house was wasted as I just had to re-post them, which adds to the already fairly high cost of the items.
26 March 2026
Reply from The Proper Marmalade Company Ltd
I'm sorry you felt that my not being able to export the product warranted a lesser rating. We are a small business and already struggling to survive in the current economic climate. Exporting is a costly undertaking for business such as mine.
Blood Orange Marmalade- absolutely…
Blood Orange Marmalade- absolutely delicious. I have been buying this online from the Proper Marmalade Company since lockdown. Delicious every time!
2 April 2026
Reply from The Proper Marmalade Company Ltd
Thank you
Nice quality marmalade with a tanginess…
Nice quality marmalade with a tanginess rather than just a sugary taste which lots of others have.
31 March 2026
Reply from The Proper Marmalade Company Ltd
Thank you
Reply from The Proper Marmalade Company Ltd
Thank you
It’s absolutely the best Marmalade!
19 March 2026
Reply from The Proper Marmalade Company Ltd
Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.