Shopping process was relatively easy. However, it was not obvious that the pillow I was interested in came with a cover. I had to submit a question through the Contact Us to get the answer. The respon... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really appreciated the follow-up text after I put something in my cart but did not purchase it yet. The team member gave me an extra 15% discount via text, which made the difference in my decision... See more
After my second episode of vertigo, I decided it was time to make some changes. I didn’t get checked after my first episode, but after the second one I saw an ENT doctor and also tried acupuncture... See more
Ordered one memory foam pillow from The Pillow Home after going back and forth on a few sites, and I’m glad I went with them. The website was easy to get around, which I appreciated. The product des... See more
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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You do not get the pillow advertised
You do not get the pillow advertised. Instead you get a cheap generic pillow that looks nothing like the one you think you are ordering. Very disappointed. Please stay away from this company. It looks to me from other pictures that they buy similar pillows in bulk and pass it off as there’s, that’s why all the pillows look different in all the reviews posted.
27 July 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
Great Shopping Experience
Great reviews, easy to order! I love the ability to try the pillow out for a few days! I’ve bought three pillows now and can’t find one that works. They can be very expensive! This was a good price. Looking forward to trying it out.
26 July 2026
Unprompted review
Ordering was quick and easy
Ordering was quick and easy. It is always nice when companies use shop.
28 July 2026
Unprompted review
It was really easy to order everything
It was really easy to order everything. I absolutely loved it!
27 July 2026
Unprompted review
I ordered a pillow top cover
I ordered a pillow top cover. That’s it’s. That’s the entire experience so far.
21 July 2026
Unprompted review
Very easy shopping and ordering
Very easy shopping and ordering, especially if you have an account already. Only hiccup is that the tracking number only says “shipped” but doesn’t give a delivery date estimation. I’d love to be home waiting for my order to try the pillow right away.
26 July 2026
Unprompted review
The website was easy to navigate and…
The website was easy to navigate and ordering my king bd topper was effortless.
27 July 2026
Unprompted review
Rapid delivery
Rapid delivery , I tried it out and so far I'm sold on it .
27 July 2026
Unprompted review
Buyer be Ware: Company is in china and returns are to China
I ordered 2 neck pillows and they arrived and packaged well. The website says that they offer a full refund with no questions asked. They also list a New Mexico address. However, when I attempted to return pillowcases that just arrived today, I received the response that i needed to return them and pay the shipping. The return address is in China and the cost for a 1 pound item is costing over $100.00. So in a way, this is like false advertising. And if you check the BBB, you will find that they are not accredited. By the way, im returning the pillow cases because the pillow was not working for me.
27 July 2026
Unprompted review
It has been a simple process and you…
It has been a simple process and you keep me well informed
20 July 2026
Unprompted review
It was very easy to place my order
It was very easy to place my order. Customer support is also very good in keeping me updated about the shipping status.
22 July 2026
Unprompted review
Wow wow wow
Wow wow wow. I can’t believe it. I have been finding some upper back pain even after my new sealy mattress. Did some research. Found this recommended topper by a Chiropacter, I’m very happy with the results. I don’t have to wake up like a 90 year old dude. Thanks Pillow home!!!
27 July 2026
Unprompted review
I ordered a bed topper
I ordered a bed topper,
I needed to return it, I have to send it to China!?!
SCAM ALERT ⚠️
Trade name: The Pillow Home
Phone number: +493087551234 (Berlin ?)
Address: 1342 Nm 333 Tijeras 87059 NM United States
Address shows as a diner??
27 July 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
Good communication about delivery…
Good communication about delivery times. Very happy with product once it arrived.
22 July 2026
Unprompted review
Product not delivered yet but…
Product not delivered yet but communication of shipping status has been good
26 July 2026
Unprompted review
The pillow I was looking for I found
The pillow I was looking for I found with no problem and ordered it with no fuss
21 July 2026
Unprompted review
Can’t wait to try it
I have not received my order yet as I only placed it a few days ago but the shopping process has been quick and easy with great communication.
Looking forward to using my new pillow
22 July 2026
Unprompted review
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