The PharmPet Co Reviews 

967
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and quick processing of prescriptions. Many people appreciate the fast and reliable delivery, with items often arriving promptly and well-packaged. Consumers frequently mention the reasonable prices for pet medication and supplies, finding them significantly cheaper than alternatives. However, some customers experienced significant delays in delivery or non-receipt of their orders, sometimes without clear communication regarding dispatch or acceptance. A few other people also encountered difficulties with order processing, including issues with prescription acceptance, stock availability, or orders being cancelled.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting its speed... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is generally easy and... See more

Product

Customers consistently note ambiguous experiences with product, with many praising the good products, quick... See more

Service

Users describe positive interactions with service, frequently highlighting its speed, efficiency, and... See more

Price

People report positive experiences with pricing, often finding products at a good or best price, especially... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First Time buying our regular pain medication for our rabbit from this company. The process was really easy to upload our vet prescription. The delivery charge is cheaper than others and the best bit... See more

Rated 5 out of 5 stars

I have used Pharmpet regularly for a year for my cat's medication and always very reliable. My last order I needed urgently so rang them and explained this. The pleasant helpful lady fast tracked my... See more

Rated 5 out of 5 stars

Ordering from this company is easy accurate and efficient. Ive been ordering monthly medication for our doodle and the order arrives between 3 & 4 days after clicking send. Would recommend this co... See more

Rated 5 out of 5 stars

Easy to use website. Cat food arrived in good time. He will browse the kibble, but unfortunately won't eat the tinned, Having to resort to soaking the kibble with hot water then adding to the tinned... See more


Company details

  1. Animals & Pets

Information provided by various external sources

Their health, your happiness. Dispensing and supplying pet supplies and pet accessories to the whole of the UK mainland. We have thousands of products for dogs, puppies, cats, kittens and other pets from accessories to veterinary prescriptions. We pride ourselves in professional care and attention to both pet and owner.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

967 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(967)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Five stars

Website was easy to use. My items arrived on time and the cat food we ordered was well packed. Our cat is on a special diet, so difficult to source his food locally. This company had plenty in stock, and all my items arrived on time with Royal Mail in 48hrs as promised. And the cat food was cheaper than what I usually buy it for. I will defo be using them again in the future.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Prompt and Efficient Service

This is my first time buying online for pet medication. I found ordering a very easy process and I had no difficulty in forwarding my prescription from the vet.
The medication was sent out straight away and I received it within a couple of days.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Good value and speedy delivery.

Been using Pharmpets for a number of months now. The product I use is a third of the price that I was paying at the vets. Delivery is very fast and if I have needed to contact the company they have always been very helpful. Would definitely recommend.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

The PharmPet Company

The PharmPet Co website was easy to order from and I received my order within a couple of days, and PharmPet kept me advised of what was happening every step of the way, I would certainly order from them again.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service I made a small error on my request which was quickly rectified by a pleasant efficient member of staff when I phoned. The medication arrived safely, well packed and on time .
Many thanks

12 June 2026
Unprompted review
Rated 3 out of 5 stars

Not as good as they used to be

I have used PharmPet in the past and thought they were pretty good and reasonably priced however it seems both service and price aren't what they used to be. I ordered some Frontline cat flea products on Sunday, and paid for 24 hr delivery, the parcel wasn't picked/posted until Tuesday evening. If charging for a 24 hr service I would expect the parcel to be dispatched on Monday for a delivery Tuesday. Price "all in" was just under £30, I ordered the exact same product from Amazon on Tuesday, it was £10 cheaper inc delivery and still arrived earlier today than the order placed 48 hrs prior with PharmPet.

17 June 2026
Unprompted review
Rated 2 out of 5 stars

Wrong product & incorrect knowledge

I ordered a product via their website. The sent me a different product. When I questioned this, they told me it was the same product with different packaging. This was incorrect as the ingredients were vastly different and advertised as being an advanced version of what was sent to me. My partner is a vet and confirmed we needed the product I ordered and not the one we were sent. There was too much back and forth which took 3 WEEKS rather than recognising it’s a different product and a need to get the product into my pet. Essentially, a lack of understanding of their products delayed care to my cat.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order on line using a prescription from the vet. Very quick delivery. No problems.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

i would never ever order my pets…

i would never ever order my pets medication from anyone else, this company are absolutely outstanding in every way, i had a problem with another company, who after a week still hadnt sent my medicaton also denied having payment, after explaining to this company what had happened, omg i received my pets medicatioin within 3 days absolutely outstanding service, highly recomment PharmPet Co, helpful staff and communication was outstanding, yes definately recommend

5 June 2026
Unprompted review

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